Bright Cellars has a rating of 2.26 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bright Cellars most frequently mention customer service, credit card, and multiple times problems. Bright Cellars ranks 104th among Wine sites.
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So I ordered from this company back when I lived in New York. I mean how can you say no to dipping your toes into the wine business for such a low price? We got a box of about 6 bottles of wine, they were ok I guess. One tasted like foot so nah no thanks. My wife liked two of them and the rest were not great. I called to cancel, had an easy time doing it. Maybe they've got worse over the years? But I don't remember having a hard time at all. They quit messaging me to so…I think the other people writing reviews are just $#*!ed
I only got into this as someone gave me a $150 gift card. After all sorts of run-around trying to pick wines and use the gift card, turns out that you have to give them your credit card info, even when you have money left in the gift card. I might have done it (1) I wasn't so irritated already and (2) I had my purse with me. The swapping out process is very limited, there are no prices disclosed at any point during the process.
This website is so biased because of course everyone only wants to write about a whining/negative experience. I'm so glad I didn't look here before taking the quiz and getting a wine subscription. If you aren't looking for a SUBSCRIPTION then this isn't for you. It's not a one-time purchase (unless you cancel). I look forward to it every month. I'm not a wine snob but I definitely know much more about wine than a few months ago. You can still pause your subscription, let concierge know about what you don't like and receive something else. One time, I tried a wine that tasted too full-bodied and quite bitter. I gave it a couple more sips and leaned into the experience... I ended up liking it a lot! I hope they continue to have more options for loyal customers in the future because I have recommended this to my friends that like wine.
Tip for consumers:
Just know that FedEx who delivers the boxes (at least in my state) are not the friendliest or best carrier. Wish I could pick a different option (maybe I can but I haven't looked into it). Everything else is fab! Best wine delivery service I've ever ordered.
Products used:
Monthly wine subscription service
I thought it was so cool that Bright Cellars has you take a little quiz to kind of see what your taste buds like and with that fancy algorithm they can figure out some wines you might like! It worked wonderfully! I like wines more on the sweet side and I'm pretty picky so I was a bit nervous but they nailed it! It's fun because I never know which wine to try next and this gives you 5 to check out! Give it a try!
Everything from signing up, to receiving wine, to even canceling my membership due to finance issues was a good experience. Definitely recommend.
Bright Cellars gets me through every month. They send quality and unique wines that never disappoint. Its great not having to go to the store and face the challenge of picking out decent wine after a long work week. I just come home and my package is waiting for me! I have recommended their service to all of my friends and fellow wine lovers.
Received Bright Cellars as a gift, delivery was quick from their Illinois warehouse with cool neat packaging. Wines were super and high end. Highly recommend
Great wine good price point, super helpful concierge service. Always there when you need something especially to help update wine cart
Reading all of these negative reviews, is really just shocking! Wine that averages around $12-15 dollars a bottle, deals almost every other month? If you cannot afford this, you really do not enjoy a good round of wine tasting from regional areas that are simply not available in local high priced wine shops. Customer service is easy to work with, and I have never had an issue when there have been shipping miscues, etc. Awesome company, awesome experience
This company is amazing. The customer service team is incredibly helpful and I even found a new wine varietal that I love but had never heard of called Bonarda. I'm a mom of 3, so I really appreciate that they help me get out of my comfort zone and try wines I wouldn't take the time to choose on my own. A little box of me time every month!
I was skeptical at first of my wine selection chosen for me. However, my wines ended up being delicious and they made me being to be a bit mor adventurous with my wine types. I ended up having to cancel my subscription for financial reasons. The wine concierge that helped me postpone my account was extremely helpful and kind. If a monthly shipment isnt for you, they do have bimonthly and quarterly shipments available. I have nothing but good things to say about this company. I HIGHLY recommend trying it.
I enjoy opening my monthly package - not to mention the wine. The packaging is excellent. I've received a box dented in shipping, but the contents was well packed and intact. Love the stickers placed on the tissue wrapped bottles! I also appreciate the educational piece included in each package. The variety of wines is helping me to hone my likes and dislikes. I also like the opportunity to rate the wine and earn points! I would recommend this service - not just because I would get points for doing so!
I could not continue do to non- associative health reasons. This is a 5 star operation. Try it! Customer service personalized and a phone call away.
I have never had a bad experience with this company. The wines are amazing and they are the best I have used at picking wines that I will like. The customer service is stellar as well. I needed to pause my membership for a few months and it was so easy and no one tried to talk me out of it, they just put it on hold and were happy to help. I have spoken to them a few times over the phone and over email for various reasons and they are always pleasant and eager to help. Highly recommended!
I love Bright Cellars! I'm shocked to see some of these negative reviews, because my experience has been simply amazing. They really do an incredible job of individualizing and catering the wines you receive to your own personal tastes. Over the last 18 months, they have introduced me to a lot of great wine I wasn't familiar with and the customer service has been superior.
I was a member and sadly had to cancel because I moved to a state they can't ship to. That said, cancelling was really easy - I sent an email to *******@brightcellars.com (the main email on their site) and they took care of it right away. I've never written a review before but I really did love their service. Everyone should give it a try! Also the wine was SO TASTY.
I'm not a wine aficionado, but I like a glass of wine and always bring a bottle with me to dinners and events. Bright Cellars has turned me on to new wines and I always have a bottle on-hand because it is delivered to my doorstep. These wines are not available in the stores I frequent. I have enjoyed the cheese pairings and like the additional offers that they provide to members. Try it! You will like it!
In the interest of full disclosure, I am not currently a member of Bright Cellars, although I was for a little more than a year. My decision not to continue receiving monthly shipments was based on a change in my personal situation and had nothing to do with anything Bright Cellars did or didnt do.
That being said, as I former member, I still get notified of specials of which I routinely take advantage. My customer service experiences have always been positive. The company notifies you of every step of your order. Orders are promptly filled and shipped out immediately and you are provided with tracking information. I have received all my shipments in less than a week after ordering.
On to the wine itself. When I was a member, I enjoyed the variety I received and the opportunity to expand my palate. You can rate the wines and get more selections based on your ratings or just let Bright Cellar send you a random selection. Ive only had one wine I didnt like, but that was a white and Im not partial to whites. It was still a good experience to try something new.
Some reviewers have mentioned the cost. Is it expensive? I guess that depends. You can get a decent bottle of wine basically anywhere for $10 - $15. But with Bright Cellars, you are paying for more than just the wine. You receive wine notes and pairing suggestions, personalized selections, exposure to wines not found just anywhere, and fantastic customer service.
Bottom line, give it a try and get some good wines.
Very impressed with the level of service! Super responsive staff. Truly enjoying the wines they have selected for me. Recommending to friends and family.
I've read a lot of reviews on how it's difficult to unsubscribe. All I did was call them at around 10am and told them I wanted to unsubscribe. Done. The lady was very nice.
I haven't tried the wine yet. I thought it was a bit pricey as well but I have never tried Pino noir or the other stuff that I got, so I'm pretty excited!
I received my first shipment of cheeses from Bright Cellars. All are delicious and fresh. Selection was varied and I get to try cheeses that I have not tried before. The company is easy to work with and would be great for gift-giving.
Thanks!
This was my first time ordering wine from bright cellar. The wines they sent were really good. Way better than l expected for the price. Their costumer service is amazing, very helpful and quick. I think l will continue to buy my wine from bright cellars from now on.
I loved bright cellars and my experience with them. I was able to give good feedback on the wines i did and did not like, and their customer service was second to none. I knew from the get go I only wanted to use the service for a month to try it out (for budgetary reasons) and they were very understanding and cooperative with my requests. 10/10 would use this service again once I have more of a budget to do so!
So I tried brightcellars after getting a discount code for my first order. I liked the selections of wine I got a lot but couldn't continue the subscription due to hard times from covid 19. They were very good with canceling my acount, but I was late with the email in the month and got billed for the wine. I expressed this and I received a full refund. However, the wine had already shipped and I recieved it, with the refund. I called to pay for my order, as I did not feel comfortable keeping 6 bottles of wine, but they acknowledge the miscommunication on their part and let me keep the wine. I've been very pleased with the quality of wine overall as well.
The basics: Pay $60 a month for 4 unique winds from around the world.
THE WINE: The most important part! The wines are literally from all over - California, Chile, Spain, France, Italy, Washington, South Africa... so many places. I love seeing what I get each month, as they're always things I could never find at the grocery store. And at $60 for 4, they come out to be $15 each. For unique finds that aren't at Vons or Ralphs, that's worth it to me! Plus, anytime I don't enjoy a wine I review it, and I never get that wine again.
You give feedback, they listen: Each month, I review my wines. The company really uses this feedback; some wines I've loved end up in a box a few months later, which I like. They also give you good options for reds vs whites, or if you like a mix.
Need help: They are still a small company run by real PEOPLE, so someone always responds personally if I reach out. They will happily skip the month for you, or put your account on hold as long as you ask.
Rewards: Every time you review you wines, you rack up "points". These points can add up to a free bottle of wine, a wine opener, a t-shirt, glasses, etc... I am saving up for the cheese box, personally:)
I'm surprised reading a lot of these reviews - I have never seen shady ads, or felt pressured to buy something extra, or anything weird like that. I really enjoy this service, have been using it for about a year and a half now, and happily recommend it to anyone who wants to try new things :)
While the wines may not be worth $15 a bottle, I found it a fair price out of the convenience and variety. While I could pick up similarly priced bottles at the store, my local stores carry the same $7-8 bottles and this added a variety - and in fun wrapping with witty comments included. Contrary to negative reviews - it was very easy to cancel and I would absolutely use them again.
Since we have been customers with Bright Cellars, we consistently enjoy the broad selection of quality global wines, accessible and responsive customer service, and the level of convenience provided through their services. We have also benefitted from their periodic discounted case sales too.
Bright Cellars is the monthly wine club that matches you with wine that you? ۪ll love.