Bright Cellars

Entered my email on a questionnaire while bored, and of course got spammed. I figure that will happen when you give out your email. No biggie, just unsubscribe. But just like illegal scammers, hitting unsubscribe just seems to confirm your address is legit and nothing else. They will not stop filling my inbox with spam. From the reviews (and frankly, the business model in general), I can tell this is also how they react to cancellations for their "services." STAY FAR AWAY.

Ordered 6 bottles, only 2 we're drinkable. Most was moldy, vinegar and foul. Their customer care was lovely, till I began voicing dislike. Then I never got so much as an "I'm sorry, how can we make it better?" You can't view available wines Until you order. Look up wineries and you find they all have the same website as Brite Cellars, make 2 wines, and all have the exact same contact address in Milwaukee! My conclusion is they spent all their investment capital on marketing and only had cash to buy spoiled wine by the vat, and they are decanting it in random ratios, labels and make everything up from there. "3 buck chuck" is top shelf by comparison!

Do not under any circumstances give these people your real credit card number. There are no alternatives for payment so I used privacy.com instead. I have attempted to cancel for months now and they keep trying to charge me for wine I don't want. Thankfully they cannot charge the account otherwise i would have to have blocked them with my credit card company. The wine was overall incredibly sour, bitter, and weirdly tasteless. I get less expensive and better tasting product from my local Aldi

Bright Cellars is really only worth it with a hefty discount, but even then it's probably still a waste of energy. The unsubscription process is complicated and unnecessarily difficult, which feels so gross and exploitative. As well, the line you need to call to cancel has been unstaffed multiple times that I tried to call. With so many other wine subscription services, honestly this is just bait. Don't take it.

I tried to use Bright Cellars to arrange a family Zoom-based wine/cheese tasting, mailing identical sets to 6 parties. I started planning this months in advance, first with Hanna, who sent me to Kevin who sent me to Maria. Somehow, they managed to omit the order to my daughter in CA. Having planned the shipments to go out nearly 2 weeks in advance, I was not yet alarmed, and I immediately drew this to their attention.

Over 50 emails later (including multiple assurances that all was well, when it clearly was not), my daughter's shipments did not arrive in time.

If you are thinking of using Bright Cellars for an "experience", I suggest slamming your genitals in a car door. The "experience" is similar, but you can make sure it happens on time.

It is extremely difficult to cancel service, which is the reason I would tell people to stay away unless you have no problem getting this service indefinitely. I've tried multiple times and even told them I'm MOVING OUT OF THE COUNTRY, and they still are trying to just put my account on a hold....

It seems they are trying to be helpful and flexible, but I don't appreciate not being allowed to cancel my account.

The first 6 bottles I received were all dry wines that I could not drink. I let them know and asked for them to cancel my subscription. Then a couple of weeks later I received another shipment. I will dispute the charges on my credit card but it is still a rip off.

I have tried multiple times to cancel my membership. I have called them, texted them, emailed them and when I called. They assured me that they would cancel my membership but I was charged for the following month but didn't receive any wine. I even had the confirmation email to confirm that I canceled. So i took an old rewards debit card and put that as my payment information. So that I won't have to worry about them stealing my money.

Cheese is a way overpriced, Service is unhelpful, Canceling is hard, Return is impassable, wine is mediocre.
Don't recommend.
I was ordering 6 bottles of wines with a groupon promotion for about $50, when a pop up window with a cheese for wine offer appeared. There were information about 4 sorts of cheese which cost $45 without any volume mentioned. I supposed that I will receive not the cheapest cheese, but approximately in the price range of Whole Food and imaged its amount. When I received these 4 tiny pieces of store package cheese with a total wight of 25 oz, I tried to return it immediately. For that price I could by 3 times of that volume of high quality cheese in Whole Foods. After my second email a concierge said that I can't return the good because of bright cellars policy. Since it's against the law I complied by Consumers Department and waiting for results.

Wine sucked. Got charged $93 for 4 bottles. Horrible price. Just over 24 hours of being charged they refused to refund me. They said I could refuse the package but they would charge me $35. They 100% have time to cancel the package.

I took the wine pairing quiz and ordered wine from Bright Cellars at the beginning of February. I was charged the amount they said I would be (roughly $40). A few days later I noticed an additional charge of $96.23. I received an email where they claimed my order was damaged during the shipping process and they would be resending my bottles for no additional cost. On the 1st of March I received a charge of $114.80! $114 for a supposed four bottles of wine?! I NEVER RECEIVED MY FIRST BOX and today I was charged another $93.44. In total, I am now out $345.26. I have not received a refund and my account is unable to be canceled. Extremely unhappy and at a big loss of money for what was supposed to be four $10 bottles of wine.

I tried Bright Cellars because a Youtuber I really support endorsed it but that was a mistake. The wine tasted awful, they all were bottled the same which leads me to think its all just labeling to make you think it's different. Requested to cancel account immediately and they "cancelled" which means they charge me the next month. Im weary reading the other reviews about ever getting a refund.

Mediocre wine from a small set of winemakers that you can't find any info on. I rated one wine undrinkable and they sent another bottle from same winery. You can do better buying $20 bottle locally.

The spam is relentless. I signed up and received multiple marketing texts and emails almost immediately.

Wine is decent but overpriced. Figured part of the benefit was trying new things and seeing what works, but the headache of the constant bombardment to "buy more!" was too much. The cheese prices they charge is absurd, I didn't buy any because several of the brands they were pushing I could buy for much less at my local Kroger.

Took two weeks to cancel my account. And I'm still receiving spam.

Tip for those interested: if you use Gmail, you can add + after your username in signups to create a filterable address!

They automatically sign you up for it monthly and you have no other option, which usually is not a big deal so you go through with it but that's when you find out there's no easy way to cancel. They keep your card number you cannot remove it it's there forever. You can't easily click cancel anywhere they make you email them manually and the only responses you get back are about upselling or finding some sort of compromise to keep you paying. They ignore your requests to cancel over and over and just come up with other ideas to get you to not cancel. After a while i was able to get on the phone with them and after repeatedly saying no please just cancel they finally did it - but i hate that they still have my card info that i can't delete. AVOIDDDDDD.

If they weren't so scummy about payments and trying to keep you involuntarily paying it would have been a great company.

In your account setting/summary, it does not mention anything about shipments of wine or if you are locked into a reoccurring charge. You must email them to cancel your order. This company has a "Scam Artist" feel, I would not order from them or set up an account if you haven't already. As far as their wine. It is overly expensive and not very good quality. It is obvious they are trying to sell cheap wine and make you think that it is quality wine.

I noticed a charge on my account from this company. I called them, I never authorized this. They provided me with an email address which was not mine. They asked me for my address, which I gave them. Then they attempted to deliver the wine it was refused. So they tried again, and refused. They acknowledged the wine was refused but will not give me my money back. They told me to go to the bank. They will not give it back either because the company said they have correct information. The bad part about this is I don't even drink wine! I don't recommend this company!

Pretty much as it says in the title. Requested cancellation 4/28. Received a "confirmation" of cancellation via email on 4/30. Still charged on 5/5, and a double order at that. Called and spoke to "Patience" who said she would process the cancellation and refund. We'll see how well that goes, but I'm unsurprisingly skeptical.

Customer service takes 3-5 business days to respond to email, which is bad practice even if you are a decent business. My first box contained very mediocre wine, delivered over 2 weeks late with no communication as to when it would arrive and no notice other than an email when it finally arrived. (Who leaves a big box marked WINE on a porch clearly visible from the street in a crime-infested city in the middle of a pandemic?)
Still waiting on my 2nd box for which I paid over a $100. It's over 10 days late and I have been waiting for a response from customer service for over 5 days now. I cancelled my subscription, of course.

An adult 21+ years of age or older needs to sign for this delivery, so I had my former shipped to my friend's office where somewhere is always available during the day.

After several false notifications from Bright Cellars that my order was "out for delivery", my order never arrived. It was always one excuse after the other. So, I finally asked them to cancel the order. Bright Cellars then informs me they will charge me $25 to return the wine I never received! I would avoid this company based on their awful customer service. I cannot speak about the wine, as I never received it. Disappointing!

I took a chance, but I have to admit this was a complete failure! I gave it two months, and all I received was awful wine. I have requested that my subscription be cancelled several times, by phone and via email. Guess what, they are still taking $98 from my bank account fatefully! I am requesting a stop payment first thing Monday morning! So do not be suckered in, like I was!

I ordered a delivery of wine through a promotion. Needless to say, the delivery did NOT get shipped out in the mentioned time window. The customer service team promised me an extra bottle of wine for it not getting shipped out and for them not giving me the best available promotion. The order shipped out four days later, without the extra bottle of wine. When I reached out to customer service they said they couldn't add the wine to this order because it was already shipped, which was false. They say they will give me an extra one with the next order, but there will be no next order because I do not trust them. Scam

While the wines they provide are amazing, I will give them that, there is absolutely no way to cancel or even remove financial information from their site. I tried putting my wine order on hold for a couple months while I'm figuring out financials during COVID quarantine. Not only was it completely disregarded, when I asked for some clarific On why I've been charged I was met with zero response. I continued to be charged multiple times with no response from their concierge number or email. After trying three additional times I still have not been contacted and Obviously my bank won't put a hold until it actually processed all the way through. Shiesty business practices ensue as there is no warning on my order either so that I could ensure i could account for the charge. Even companies like hello fresh and imperfect produce and first leaf cellars have provided this.