Bravado USA

They don't send the products or message you about it. I ordered, didn't receive a confirmation email or message saying whether the product was sent but the money was taken from my account. A month later it wasnt here so I opened a dispute with PayPal, was refunded but still haven't received any messages abut why they don't send products after taking our money.
Its annoying that so many bands sell merch through them when they don't even send it.

Sent the wrong kind AND size of shirt. Called 7 x's with no answer and emailed 4 times. Finally got a hold of them. "We've been very busy" was the response I got. Now I have to stay on top of things and see that they credit my card as promised. I normally would assume they did the credit, but so far they have done NOTHING right.

This is one of those companies you can't believe are still in business. They can't handle friggin sending out t shirts? Why the hell do the Rolling Stones use such a lame company to represent them?

I ordered 5 Seconds of Summer book and calendar package. I called their customer service number to check on the status of my order. They said they couldn't check. I questioned their shipping price of 15.00 plus dollars from Virginia to Fort Mill, SC which is almost the same city as Charlotte, NC. I questioned their time for ordering and shipping not knowing that they had to actually order from someone else. I wanted to cancel and they said they couldn't. On their site they say they can "make every effort to accommodate your request". That didn't happen and there seems to be no one to talk to.

Crystal Coffey

I ordered a Beatles Rubber Soul LP from BravadoUSA back in November 2015. I never got any word on my order getting shipped. A MONTH later, I still got nothing. I emailed their customer service asking that my order be cancelled since it was never even processed. Throughout this whole time, I was never charged for the order, so I thought the order was silently cancelled, and I just wasn't told about it. Just a few weeks ago, JULY 2016, I got an email saying that my order shipped, 7 MONTHS AFTER THE INTIAL ORDER. I forgot that I even attempted to order it. Later, I saw in my bank account transaction history that THEY STILL CHARGED ME FOR IT. I've tried to email them again for a refund, but so far, I've gotten NO RESPONSE.