The company enjoys a generally positive reputation, with customers frequently praising the ease of the online booking process and the helpfulness of staff. Many reviewers express satisfaction with the variety of shows available and the overall user-friendly experience. However, concerns arise regarding additional fees and difficulties in navigating the booking system, particularly when selecting multiple shows. While the majority of feedback reflects a strong appreciation for the service, issues related to transparency in pricing and website navigation indicate areas for improvement in customer service and operational efficiency.
This summary is generated by AI, based on text from customer reviews
Easy to book, no problems with site. Looking forward to the riverboat dinner and show
Very easy to purchase tickets and selecting seating area. VIP is the way to go.
Great website. Easy. Found what I wanted. It pushed what it wanted and I ended up getting tickets to not what I wanted.
Easy to book, very satisfied. Hoping to have a great vacation and shows.
Easy to follow! There were too many different sites to look at. The show I wanted were not over booked so it was easy to obtain. Other shows were not included with the first group I searched.
Relatively easy ordering process. Had some issues with the credit card but used another, instead. Thanks to Wilson and Kachaka for their help.
Everything seemed to go smoothly. Found the show I wanted to purchase tickets for easily, got my confirmation and now have received news my vouchers are ready for pickup. Very convenient.
The website is nice and easy to use. In fact so many options of shows we had a hard time deciding which ones to see.
Went smooth I ordered the tickets with⁷ little effort and looking forward to the show.
Easy bookings and fast. All shows conveniently for viewing information and scheduling times.
It looked like all the seats for the handicapped were taken because they were grayed out. My aunt and uncle can't do stairs, so until I clicked on the words, I couldn't order the tickets.
Very easy to make reservations! Had some questions and customer service was very helpful!
Great easy to use. Received my confirmation but nothing on seats? I was told I would receive my seat at time of booking. Did I mis-understand?
So far so good. Very accommodating and helpful. We are very happy that gluten free meals are avalilable. This has presented a problem in the past.
Easy and fast. Great service and attention to detail. Very satisfied with the experience and will recommend it to others.
Good instructions - easily understood! I appreciate the emails
Quick and easy again. A little bit of unnecessary paperwork when all you need is the link on your phone. Overall nice people.