BoxOfficeTicketSales

Horrible customer service. I asked clear questions about what the service fees were and Seth, the representative on the phone, was highly irritated and hung up on me. When I called back, he realized it was me again and hung up again. When my mom called, she was also hung up on. The call says each one is recorded and I hope that this company reviews the log from the 3 calls between 11:45 am (ET) to 12:06 pm (ET) on 1/26/2024 because this is unacceptable. I would highly discourage the use of this business based on my experience.

They charged me $1,385 for two tickets that later I found out costs $525 from the venue box office. This should not be legal for companies in the US to do this crap. If I find out where their offices are they're going to get a visit! They're nothing but $#*!ing thieves!

***WARNING******* purchased tickets well in advance of my sporting event. When I got to the game my tickets still had not loaded. I had to pay a second time to get into the event since it was already planned out. I called Customer service and they couldn't help at all. Complete WASTE OF MONEY. This site is a FRAUD AND NOT RELIABLE. They also PRICE GAUGE! TICKETS TWICE THE PRICE! DO NOT DO NOT BUT TICKETS HERE!

I was hung up on by 3 different women, by calling 3 different numbers found online. Each one was rude and railroading. I tried to respond, they ignored me, likely had me on mute. They each said, go back to your point of sale. Click.
So I wanted to say I moved, and changed banks since this purchase. I'll be sharing this online with my music community. Power of the People, stunt your third party crap in Seattle.
Those reading this review, I urge you if using an outside party, 3rd party broker ONLY USE:
CASH OR TRADE (not a broker sight)VIVID SEATS, GAMESTOP, PICTIC

I thought I was buying from the venue. When I realized that they charged me over 3 times what the tickets were worth (I bought 4) I tried desperately to cancel, but, they would not budge. I am so upset that I got sucked into this. NEVER AGAIN!

When I call this company about a musical coming up the gentleman was able to look up prices for me but was also very pushy and ask can we go ahead and book this I will still looking at other dates and other times and still was very pushy when I told him that I was going to think about it and call back before I could even finish my sentence he hung the phone up I thought that was very rude and unprofessionl FYI stay away from this company it seems like that they are a scam and they only just want your credit card information over the phone so they can screw you over I don't trust them at all

I purchased 4 tickets in January 2023 for the Oct 7th Madonna concert at tmobile stadium. She got sick and rescheduled tour. I have another vacation already booked for the rescheduled date of March 1st. Box Office ticket sales will not refund money nor will they transfer my tickets to me until 24 hours before concert. That is not enough time to sell them on a different site. Their resale partner Tickets to Cash is only offering 50% of what I paid for my tickets. My recommendation is not to use
This website!

Very Rude, Please clean house, these people answer with attitude for simple customer questions. Please retrain on Customer service. My 5 yr old has more education than those people working for Box office. It is because of us the customers these people have jobs. Smh

Bought 2 tickets for radio city, new york.
Never arrived, they sent confirmation showing they were bought and sent.

Went to the venue box office to be told "our" tickets were still on general sale!

AVOID!

Don't buy tickets from this website. They will take your money and you don't get the ticket! They refund, but it takes over a week, so you are screwed on getting another ticket, because they only available are the more expensive one. Their customer service is only available after 10am. I did chat and phone calls to verify my tickets and they keep saying yes your ticket is guaranteed you will get it. Then at the last moment they said we could not secure your ticket.

My husband and I bought tickets for a concert from this reseller and not Ticketmaster directly. We arrived at the venue and before we got to our seats my husband had a medical emergency and was transported by ambulance to the closest emergency room where he was treated. We never saw the concert. The venues administration checked with Ticketmaster, and since we bought from a reseller there was nothing they could do to refund. We contacted the reseller with no luck of refund. I know it was our choice to purchase from a reseller, but hoped they would be more understanding and compassionate of a emergency situation, with documentation. They were not! All sales final and no refund. It's all about the almighty dollar We won't do that again and just wanted to warn others of this.

I called to order tickets through this website because at first, I thought it was the theater Box Office. I was advised that they were a private seller, but ordered in good faith. I found out later, that they charged twice as much as the tickets were at the theater Box Office. They even tried to slip in a 27% service fee, which I caught and they waived. When I got the emailed receipt, but no tickets, I called to see when I would get the tickets. They advised the tickets would be emailed two days before the event, which is three months away. Afraid that I had been scammed, I called the theater, which advised that the tickets I had been sold were still available. I called back one hour after I ordered, and tried to cancel the sale. They would not.
Since the tickets will not be available for three months, it should not be a problem to cancel the sale, but they refuse. So, I won't know until two days before the event, if I really have tickets or not.
My advice is to never deal with this company.

Arrived at venue box office to scan tickets for the show and found that there were no tickets. They had sent two sets of tickets for different show. We had to purchase tickets on the spot to see the show. Contacted BOTS and they refused a refund, stating that they had retracted the tickets and sent us an e-mail stating so. We never received this notice. They said that our complaint was irrelevant and hung up on me. As noted in many complaints, we thought that we were buying ticket from the venue's ticket office. Fees were NOT disclosed up front. NEVER DO BUSINESS WITH THIS COMPANY!

DO NOT USE. The company is allegedly a market place for tickets. In reality a market place for sclapers. The tickets are marked up 3X the face value of the ticket, when legally, no mark up is allowed at all.
It is not even BBB acredited.
THERE IS NO REFUND.
Check the availability at the venue first. Then determine the face value of the ticket and then decide whether you want to pay 3x the ticket price. BUYER BEWARE

So I just went to Kevin Hart show last night. I was absolutely terrified after reading reviews…not only did I get my tickets two days prior as they stated, I also got upgraded to front row seats. Any time I had a question or was having extreme anxiety about the purchase being fraudulent, they responded immediately via chat and email as well to reassure me my tickets were legit. We had an absolute blast. The only crappy part was having anxiety after reading all of the crappy reviews. The best part of it all was scoring front row seats for 175 a piece (which were initially being sold at 400+ per ticket)

I was charged $533 for a concert I did not attend. I tried to contact in good faith then cancelled on my credit card which they continued to fight. I ran out of options when they would not at least compromise so My only option is to warn of the terrible customer service, the inflated service fees and genuine hate I have for this company. Find another legit forum for your business

I know there are a multitude of bad reviews out there but I want to make sure there is an updated platform for more current discussion. DO NOT BUY TICKETS FROM HERE. I purchased Chris Young tickets for my mom as a Mother's Day gift…. I paid an obscene amount for platinum seating as she cannot stand for that long for the general admission. I knew they were overpriced but they were sold out through the venue so I didn't care about the price. I do not know why I didn't look at reviews first, it was my mistake, I never would have imagined this fiasco. I purchased the tickets in January and the website said the seller was expected to transfer tickets on 5/3 which was the day before the concert. At 8pm the night before, I started to panic as the concert was 3 hours away and we had a hotel room booked and everything. When I called, they told me the seller has until midnight. So I waited. Still no transfer. We called back at 8 am and they told us that the seller was from cali so the time change was 3 hours behind, they asked that we wait until 2pm we did and told us that they will do an emergency report to contact the seller and they guarantee we will get our tickets. We left and drove 3 hours to the hotel. We called Box Office Tickets back at 2pm just to hear "we are so sorry we cannot get the platinum tickets but we can get you general admission tickets". They offered us these two GA tickets for 180 dollars. When I checked the website for the venue, they still had GA tickets for sale for 50 bucks a piece. We basically told them to give us our money back and we will get our tickets somewhere else. They said they will refund us but we will see how that actually goes down. This whole thing has been an absolute mess for my mom and I. Thankfully, I was able to acquire tickets for standing room only and this whole trip wasn't a waste. If the tickets were sold out, we would have been screwed. I hope that no one ever has to go through what we did. Do not buy tickets through these people. They give you the run around and there is no way to ensure you'll get tickets because they do not have "deadline" until the day of the event.

Buyer beware when it comes to buying tickets from these morons. They send physical tickets to your address. They shipped out tickets today through FedEx who are known to delay packages all the time. They don't even overnight them. They sent them 2 day air which will arrive sometime Thursday in Mississippi which is the day we are flying out to Las Vegas. I have no idea why they do not send the tickets out electronically like every other service like theirs. It is absolutely ridiculous and will likely be missing this show because of these morons.

First, the good: I received tickets that actually worked, and as promised, were not the tickets I ordered but were better seats. The Bad: I ordered these at Christmas and everything I received stated a delivery date of 3/13, the day before the performance. 3/13 came and went. Numerous phone calls to customer service assured me the tickets would arrive before midnight on the 13th. I called the day of the performance, as soon as customer service opened, and was told yes there is a delay but I would get them by 2pm. At this point I had no confidence they would arrive, but they did, around 1:45. So it all worked out, but incredible stress to spend 900 on tickets and have to travel 3 hours to NYC, and you have no tickets the day of the event. Judging by other reviews and conversations with their customer service, this scenario is not unusual. Not going to use them again, but grateful for wonderful tickets to the opera.

We bought tickets for State Street Ballet on 8 October 2023 for a performance on 16 December 2023. The e-mail response told us that we had tickets and they would be available on 15 December. On 15 December we received a phone call and the agent told us that there was an issue (not explained) and our tickets were not available. How do you explain this to three granddaughters and three great granddaughters? The agent said tickets were available for the following night but we had conflicts.

How, on 8 October, can they tell us we have tickets and then on 15 December, the day before the event, tell us we don't? Explain this failure on your part to our girls that have new dresses just for the event!

Order number ******* on 10/08/2023 for $641.95

Very poor (aka no) customer service. Happy Holidays

Do not use this source for ticket purchases.

Spent $1800 on 3 tickets to see the Foo Fighters in Pelham Alabama and the tickets were electronically rejected at the gate. Called Box Office Ticket sales and got no help! Asked for a refund and I am still waiting!
Needless to say we didn't see the Foo Fighters! I had my grandson with me and it was suppose to be his first concert, he was heart broken!

Highly recommended. Got my tickets the very same day as they went on sale. Fees? Yep! Worth it!

My wife and I purchased 2 tickets online to see the Neil Diamond musical when we visited NYC. We thought we were purchasing the tickets from the Broadway theatre's box office, but instead it was an alternate ticket intermediary named boxofficeticketsales.com. We purchased tickets for Dec 1 but received tickets for Nov 30. On the evening of Dec 1 while preparing to go to the theatre, we looked at the tickets and realized what they had done with the changed date. When we called them they refused to refund our money or provide replacement tickets for the Dec 1 performance. They misrepresent themselves as a legitimate theatre box office of a legitimate theatre. They took our money and did not provide what we requested in our purchase. They were unwilling to provide a refund. They act like thieves and crooks in the way they do business and treat unknowing customers.