Boxed has a rating of 3.3 stars from 459 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Boxed most frequently mention customer service, great prices, and free samples. Boxed ranks 24th among Marketplace sites.
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I have been using Boxed.com every since they first opened their online grocery store. I generally receive my orders in 2 days. I purchase sodas, bread, cheese, baking products, flour, canned goods, toilet paper, and snacks all the time from them. I have only had issues with FedEx delivery... So, my issues wasn't caused by the stores problem. As soon as an issue arises, I email Boxed.com and within 10-15 minutes they always respond. They generally reship what has been damaged or refund me immediately. Their service has been awesome. Prices have always been higher than other stores, but as of lately they're one of the cheapest places to order groceries online from. At the time that I am leaving my review, I checked Walmart and Amazons prices on the same items I was purchasing through Boxed... Both Walmart.com and Amazon.com were 3 times higher on the items I wanted. So, Boxed received my order. I just bought a huge package of toilet paper for $15 something. The same size at other stores is around $25-$30. I hope that Boxed Wholesale will be able to stay in buisness for a long time to come. I have nothing but good things to say about them and I highly recommend!
After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target. That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!
After reviewing some of their prices, absolutely not ever buy from this company. You can beat their prices everyday at Walmart or Target. Example 12 double rolls of Bounty paper towels $27 Boxed, $21 at Target.
That's serious dollars folks and I live on retirement fixed income. If you have money to burn and can put up with crappy customer service and damaged goods, this bunch is for you. Buyer beware!
Products used:
none
I just saw a TV commercial for this company called "boxed.com" so I thought I'd Google it to see what it's all about. When I Googled it I saw boxed.com reviews. After reading most of the reviews, which gave it 1 out of 5 stars, I decided that this was NOT the company I wanted to deal with. Sorry, boxed.com. But you're wasting your money on TV ads.
I've been buying from boxed for a while -- todays box came with broken cookies -my toothpaste boxes smashed ---the cartons like they had been thrown around..
Step dad ordered me stuff for my new apartment. Risk team flagged it and now I'm not allowed to even have an account. We're a blended family with 3 last names between us. The email they sent back said have a nice life. Not kidding. Not paraphrasing.
I have been using Boxed.com every since they first opened their online grocery store. I generally receive my orders in 2 days. I purchase sodas, bread, cheese, baking products, flour, canned goods, toilet paper, and snacks all the time from them. I have only had issues with FedEx delivery... So, my issues wasn't caused by the stores problem. As soon as an issue arises, I email Boxed.com and within 10-15 minutes they always respond. They generally reship what has been damaged or refund me immediately. Their service has been awesome. Prices have always been higher than other stores, but as of lately they're one of the cheapest places to order groceries online from. At the time that I am leaving my review, I checked Walmart and Amazons prices on the same items I was purchasing through Boxed... Both Walmart.com and Amazon.com were 3 times higher on the items I wanted. So, Boxed received my order. I just bought a huge package of toilet paper for $15 something. The same size at other stores is around $25-$30. I hope that Boxed Wholesale will be able to stay in buisness for a long time to come. I have nothing but good things to say about them and I highly recommend!
Tip for consumers:
The best deals at Boxed are when you buy in bulk... Which happens to be the majority of everything in their store. Check out their coupons and in store sales online. You'll do even better. Great savings there!
Products used:
Grocery items
I ordered two different orders over $100.00 each. First order came in fine but the second order was severely damaged due to way over packing and the box was so heavy I couldn't even pick it up. One whole corner was ripped open and one of the packages was damaged. I provided pictures but the damaged carton of peanuts was never replaced...? Don't buy from these people.
Tip for consumers:
Don't use this company. They are a ghost company. If you have an issue, they will not take care of it.
Products used:
Peanuts
I spent over $50.00 and have not gotten my order in over 4 days... says I should have gotten it in 2 to 3... they don't have a phone number to talk to a human... I call this a scam. Buy your stuff from Amazon.
Tip for consumers:
The company is a scam
Products used:
None never came
I've been a customer since COVID. Initially prices were comparable and in some cases better than others. Shipping was very quick. I noticed prices creeping up in the last year. Their prices were higher than Amazon on most items and we all know Amazon even runs higher than local at times. I decided to place an order when they had a great sale. My orders have always arrived in less than a week, often in 3-4 days. ALWAYS! Well, 8 days in and no update on the order. Website only states "processed" as it had within hours of placing the order. Sent an email to Customer Service and expressed concern. Asked for a cancellation due to delays and lack of update. No response. Sent another email 2 days later. Stating I would be seeking resolution through PayPal since they had not responded. Still no response. 6 hours later I only received an email that my order was shipped. Fully ignored my request to cancel. I still never received a response from their Customer Service. I will never use the company again and strongly advise others to stay away.
Ordered 4 days ago and contacted them for explanation... first excuse? Weather! But they use fedex and my CHEWY order placed same day arrived next day... second excuse? O they dont work weekends!
They asked if i wanted to cancel since they didnt even start boxing order yet!
Tip for consumers:
dont
Their ads say no membership required but you have to create a login to access…talk about false advertising!
Tip for consumers:
dont
Products used:
none
I recently purchased 20 Mrs Dash seasoning. When I received my items were gonna expire in a month. I asked to return and get a refund. They told me that I could not return this item and they gave me credit for half...credit with them not money back. Shame on you. You sent me close dated product and won't except a return/refund! I run a kitchen and needed this product now i'm stuck with outdated items.
Once you take a look on boxed.com, you'll see that it's definitely not "bulk" items, and the pricing SUCKS. I could go to Walmart and get these items for cheaper. The supposed "bulk" claim is pathetic. It's really just another sham.
I had never heard of this company until I google looking for Lysol. Hello Boxed-up, GOOD Bye Amazon. They had the Lysol I was looking for for months, and it was also at an extremely affordable price. My order arrived via UPS within two business days. I will be a returning customer from here on out. Awesome first time experience. Thank you!
Tip for consumers:
Enjoy shopping here...excellent prices
Products used:
Lysol and Lysol brand products
I placed the order three business days ago and it's still processing. When I tried to contact them about it the email slot I had to fill out kept saying invalid email so I'm not even able to contact them to find out wth is going on with the money I have spent or where my purchase is or when it will be coming. Hell, if it comes at all? Who knows? Thanks boxed.com
Very pleased with this service! Boxed offers higher quality and healthier food and household items than my local warehouse store offers, all delivered to my door with excellent communication along the way. I heard about this place years ago, and regret waiting so long to give them a try.
My brother told.me bout BOXED 2 yrs ago & I started using them. Last yr. They're always late & my pakgs torn open on inside & getting to expensive! They never apologize, act as if they're doing you a favor whens its your money! I wouldn't recommend them to anyone! Its a rip off! They're a business, yet they let someone tell them how to treat certain individuals! Not in control of their so called business are they? Hope they HAVE A NICE DAY!
Tip for consumers:
Don't waste your time
I never had a problem with Boxed until before my recent order! The first box that came was fine. The second box was delayed and when it finally was delivered today the Lysol all purpose cleaner was half full, apparently it leaked all over the other items in my box because products were opened or damaged and everything in the box smells like Lysol cleaner. The box the merchandise was shipped in wasn't even from Boxed it was a plain cardboard box from UPS! I'm very disappointed and upset with Boxed. I never had this problem before but lately the service is terrible!
My husband told me that he saw an ad, this morning about boxed. So, i went to their site and started going through the stuff i get. The first few things i looked up. Paper towels about 50% more, toilet paper about 25% more, bottle water about 60% more, cookies 75% more, than what i pay at any of my local grocery stores. I shop at Walmart, Target, Tops, and Wegmans. I dont know what big cities like NYC local grocery stores prices are, but where i live. Boxed is definitely not worth it. Its much cheaper to order online and pay a delivery company to deliver to you. The only thing i see is a company trying to rip people off.
This is the 3rd time I've recieved my order in terrible shape. Their customer service is unresponsive and gives you the runaround when trying to request a refund. Just stick with Amazon, a company that understands how to put things in appropriate boxes for the shipment.
If you want to buy items in bulk then boxed.com is the site to go. They have a variety of items available at reasonable prices. However, not all items are cheap when compared to certain other websites but many are. My order arrived intact and on time.
You are all write! I was stubborn and had to do a couple of orders an no more orders from this household...period! Get it!
Damaged products missing products, And very very BAD customer services ¡!
Tip for consumers:
Be very careful once you place an order there's no changing it even if you notice it right away. Customer service will not help,GOOD LUCK !!!
Products used:
Paper towels and toilet paper can goods .
The range of products is poor and they often don't have basic items available. Many times I can't buy the same item I bought last time. Shipping is supposedly free but they add a mysterious 'delivery surcharge' of $4.99 at checkout. I recently compared their prices with Walmart. Nothing was cheaper at Boxed. You might have to buy the items individually. Walmart has free 2 day delivery. I took the app off my phone. These people are simply price gouging.
I placed two orders recently. When order #1 took much longer to ship than expected I decided to cancel order #2. My requests to cancel order 2 were ignored because the order shipped anyway. I don't recommend buying from this company. Customer service is nonexistent.
If you sign up for the boxedup membership and later want to cancel they give you a hard time. Don't join.
Tip for consumers:
Don't join their Boxedup membership which cost money and if you want to cancel membership they give you nothing but trouble.
Products used:
canned goods, paper products, cleaning products
I love the products & ordered frequently,
But I'm wondering why is the app not working? Is there a problem or are they out of business?
Name Brand Products At Wholesale Prices-Free Shipping Available & Never Any Fees
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