• Bossahearing

Bossahearing

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Overview

Bossahearing.com has a rating of 3.4 stars from 33 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bossahearing.com most frequently mention customer support.

Positive reviews (last 12 months): 63.6%
Positive
21
Neutral
0
Negative
12
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What reviewers want you to know

Positive highlights

  • BossaHearing delivers not only quality but also exceptional customer support.

Critical highlights

No critical highlights yet

How would you rate Bossahearing?
Top Positive Review

“I highly recommend the TX-5”

Edward L.
8/31/23

I highly recommend the TX-5 hearing aids from BossaHearing. They've significantly improved my hearing and provided excellent customer support. It's a great investment for anyone with hearing difficulties.

Top Critical Review

“HORRIBLE CUSTOMER SERVICE”

Julie M.
3/11/24

Bought these hearing aids because of money back guarantee. Shipped them back on December 6. Three months later, they still haven't issued a refund. Multiple emails and calls with them promising to send my refund but they never did.

Reviews (33)

Rating

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Reviews that mention popular keywords

customer support (13)
Thumbnail of user edwardlfoster1
2 reviews
1 helpful vote
August 31st, 2023

I highly recommend the TX-5 hearing aids from BossaHearing. They've significantly improved my hearing and provided excellent customer support. It's a great investment for anyone with hearing difficulties.

Thumbnail of user painter1953
1 review
2 helpful votes
July 25th, 2023

On our first order we got two hearing aid sets. One of the sets stopped charging. Since we had two Chargers we tried both sets on both Chargers and it was two of the hearing aids that didn't function anymore. In addition the shipping was so slow I had to finally email them and I believe that it was only by my emailing them that they even said oh wait they did order something and then shipped it out a few days later. Gave me a song of dance about it takes 2 weeks. Okay fine. Now we decided to order again and this time I ordered on July 1st, and of course the status of it only says that it's confirmed. Now in this day and age that's down right ridiculous for all the advertising they promote for an order to just be stagnant at confirmed for over 3 weeks. So I emailed them once again and now I haven't heard anything back.

Hearing aids aren't Superior, they aren't really up to the hype, however they do function reasonably well for an 89 year old woman when they are actually working.

Thumbnail of user jesusklemmon04
2 reviews
0 helpful votes
August 31st, 2023

I can't thank BossaHearing enough for the ProTon Plus+ hearing aids. They've not only solved my hearing loss but also exceeded my expectations in terms of quality and customer support.

Thumbnail of user jdmllm4
1 review
0 helpful votes
March 11th, 2024

Bought these hearing aids because of money back guarantee. Shipped them back on December 6. Three months later, they still haven't issued a refund. Multiple emails and calls with them promising to send my refund but they never did.

Thumbnail of user jesseh681
1 review
0 helpful votes
January 19th, 2024

Absolutely Terrible Company. I ordered hearing aids and ear cleaner from their Black Friday special, the ear cleaner was back ordered to an indefinite period of time (then why sell it and take my money if you can't deliver. Then the aids arrived, worked okay for a few hours, then kept shorting out, despite the full charge. I jumped through all their hoops to return, and the communication was a challenge. Had to call multiple times and multiple emails to finally get a refund notice, and 28 days after they received my refundable hearing aids, I still don't have the money back. It's a disgusting practice to hold on to a clients money long after they gave you the product back. It does zero good in their account unless they're involved in a pyramid scheme. It's unethical. I highly recommend nobody buy from business with Bossa Hearing. If you're satisfied, great, but if you're not, buckle up for a nightmare attempt to reclaim your money. Shame on Bossa :(

Thumbnail of user arkykent
1 review
0 helpful votes
January 12th, 2024

Both quit working in 2 weeks and never performed good. The return policy states that the hearing aids must be in working order to return. Tried to call several times and keep getting recording. Damned thieves.

Thumbnail of user chrismkeith837
5 reviews
1 helpful vote
September 8th, 2023

My ProTon Plus+ from BossaHearing is a game-changer. It's transformed my hearing loss into clear soundscapes. The product's excellence is matched by their reliable customer support.

Thumbnail of user jgless52
1 review
0 helpful votes
October 30th, 2023

Fast to take your money, couldn't give me a ship date, still awaiting a credit after many e-mails...

Tip for consumers:
Once you make your purchase they continue to upsell through the entire purchase process.

Thumbnail of user terryr.renner
2 reviews
0 helpful votes
June 24th, 2023

BossaHearing's TX-1 Hearing Aid has given me a new lease on life. The product's durability, reliability, and superb customer support have made it an absolute pleasure to own.

Thumbnail of user gilbertmurphy21
4 reviews
0 helpful votes
September 8th, 2023

TX-1 amplified not just my hearing but also my happiness. BossaHearing's product quality and attentive customer support make them a standout in hearing aids purchasing.

Thumbnail of user janab181
1 review
5 helpful votes
August 9th, 2023
Verified purchase

Bossa Hearing aids did not work for me. The company received their product back and refuses to refund my money. First claiming an issue with their system then they are working on it. I filed a complaint with the BBB. This company is fraudulent and steals money. Don't buy!

Tip for consumers:
When trying to check out they want you to upgrade. They keep giving excuses as to why you haven't received your refund.

Thumbnail of user cristinaangelina060
3 reviews
0 helpful votes
June 28th, 2023

I can't praise the ProTon Plus+ Hearing Aid from BossaHearing enough. It's a high-quality product that has made a world of difference in my hearing ability.

Thumbnail of user whitfieldkevinn
3 reviews
0 helpful votes
September 8th, 2023

BossaHearing's ProTon Max rocked my world. Clearer hearing achieved effortlessly. Their excellent product comes with commendable customer support and prompt delivery.

Thumbnail of user stephencstacy
2 reviews
0 helpful votes
August 31st, 2023

I'm so glad I bought the BossaHearing TX-1 hearing aids! They've significantly improved my hearing, and the customer support was excellent throughout the process.

Thumbnail of user rco3
1 review
0 helpful votes
June 20th, 2023

Folks these people are a small family run business. These hearing aids are nothing but quality. It is unbelievable to me they can make something this helpful to us old folk for under $100.00. I ordered mine about 5 weeks ago and they came in about two weeks. I am 77 and my hearing is awful I had the TV volume at 60 to 65 to hear now it is at 20 and I understand every word. Even the nasal women.when I go to family gatherings I put them in and can participate in conversations where before I had to ask everyone would you repeat that. Yesterday I ordered another set for my 93 year old mother in law as a surprise gift. She tried mine and said she could hear. Most of the negative reviews I read were about returns and receiving them. Let's be honest folks remember it is a small business and you are not ordering a $5000.00 set of hearing aids. For goodness sakes they are below $100 bucks. And worth every nickel of it. So I suggest you give them a try. I am an old man from the country and this is an honest review. And I received nothing for writing it.

Thumbnail of user meshellk3
1 review
1 helpful vote
September 9th, 2023

This company received my return 5 weeks ago. If you are looking for a frustrating run around, you've found your company.
I have yet to receive my refund. But I do get responses to my emails. Each time, I get a form email stating the "finance team" is working on it.
In what world is 5 weeks an appropriate and acceptable amount of time to hold on to a customer's refund?
Ridiculous.
I think they just string you along, hoping that you are patient enough, so that you use up the 60 days to file a claim with your credit card company.
But hey, I'm sure they're sorry about that. This is not the experience they want me to have. Maybe they will request for additional details about this order so they can take necessary actions.
#AnotherDissatisfiedCustomer

Thumbnail of user thomasm4425
1 review
0 helpful votes
June 17th, 2023

Thanks to the TZ-5 Hearing Aid from BossaHearing, my hearing loss concerns are a thing of the past. This high-quality product truly delivers exceptional results.

Thumbnail of user dorthanair
1 review
0 helpful votes
June 26th, 2023

I am grateful for BossaHearing's TX-1 Hearing Aid. It has revolutionized my hearing and allowed me to reconnect with the world. The customer support team has been incredibly helpful.

Thumbnail of user jennym532
2 reviews
0 helpful votes
October 10th, 2023

The hearing aids I was sent did not work. Neither did the second pair. The website promises a full refund if they are returned within 90 days. After 4 phone calls and 2 emails, I filed a dispute with my bank. I investigated Bossa, and there are scam alerts on other websites. This business is listed as being run out of an office building. From what I can tell, it is not. I believe it may be run from a residence. Before you buy, check online and read the scam warnings. On the website itself, a woman named Kathy claims to have started the business. After researching, I don't think she even exists. Read the reviews on more than one site. Whether or not these hearing aids work is a gamble at best. People's experiences are all over the map. Pay more money and buy from a reputable business with consistent good reviews and no scam alerts. Some offer payment plans. Seriously, buy from someone else.

Thumbnail of user kareemm55
3 reviews
0 helpful votes
September 11th, 2023

Chose TX-1, reaped rewards. Hearing progress? Undeniable. BossaHearing delivers not only quality but also exceptional customer support.

Thumbnail of user genevid
4 reviews
0 helpful votes
September 11th, 2023

TX-5 delivers what it promises - heightened hearing. BossaHearing's efficient service and top-class product earn my applause.

Thumbnail of user rossa134
1 review
0 helpful votes
June 19th, 2023

The BossaHearing TX-1 Hearing Aid has been a lifesaver for me. It effectively addressed my hearing loss and provided excellent customer support. I couldn't be happier with my purchase.

Thumbnail of user fujienayamashina
2 reviews
0 helpful votes
September 2nd, 2023

The TX-5 hearing aids from BossaHearing have truly transformed my life. They've significantly increased my hearing level and made communication effortless.

Thumbnail of user ricardotdavid127
3 reviews
0 helpful votes
September 2nd, 2023

My decision to buy BossaHearing's TX-1 hearing aids was definitely worth it. They've improved my hearing level, and the customer support has been exceptional throughout.

Thumbnail of user djsobuj506
2 reviews
0 helpful votes
August 31st, 2023

The BossaHearing TX-1 hearing aids have made a tremendous difference in my life. They've helped me overcome my hearing problems, and the customer support team was attentive and supportive.

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3.4
33 reviews
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