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Booktopia has a rating of 3.2 stars from 91 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Booktopia most frequently mention perfect condition, and great service. Booktopia ranks 30th among Books sites.
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I placed my order just before Christmas and seeing it was such a busy time I did not expect to receive my purchase in 9 days!
Where are my books? I make an order on the 30th November. 2 weeks have passed and only one book is confirmed ready to come to me. This place is in Sydney, I am in Victoria. It is faster to get something from overseas than this half asleep country. I try to ring up but can't get through because high volume calls. The money has gone out of my account and now I expect these books before Christmas.
Where are my books? I make an order on the 30th November. 2 weeks have passed and only one book is confirmed ready to come to me. This place is in Sydney, I am in Victoria. It is faster to get something from overseas than this half asleep country. I try to ring up but can't get through because high volume calls. The money has gone out of my account and now I expect these books before Christmas.
Business 101 - under promise and over deliver.
Do not send emails stating "this item has been confirmed with our supplier and is in stock" when you clearly haven't and it clearly isn't.
Furthermore, don't make the customer chase you!
Ordered from book topic many times with no trouble. I order an in stock book for Christmas, receive an email saying it won't dispatch for 15 days. I tried emailing and live chatting to them to ask to expedite it. No responses nothing.
The book was for an overseas trip, so if the book arrives after our departure it will be a waste of $50.
They really need to improve their customer service and their online honesty about in stock items
I was disappointed to find I could not download an epub format book which I purchased. You need to have special software to read the book, this wasn't clear to me from the outset, the web page advertises that books are downloadable, and they are in epub format. Request for help resulted in them just sending me a FAQ reply.
Disappointing for an Australian book store.
Their books are much more expensive in comparison to other book companies. I was also disappointed that the delivery was almost 8 $. That is way too much. Book depository is cheaper and delivery times super quick and guess what, it is also free.
Navigation of website was good as was the price of the book, but paid the extra fee for next day delivery and it didn't arrive until the day after. Misleading and made the whole experience negative. A big let down.
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Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.
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