Book Outlet Reviews Summary
The company enjoys a generally positive reputation, particularly for its competitive pricing and the quality of its books, which many customers find satisfactory. However, concerns about shipping delays and inadequate packaging frequently arise, leading to damaged items upon arrival. While customer service is often praised for its responsiveness and willingness to resolve issues, there are notable frustrations regarding the lack of proactive communication about order status and the handling of returns for damaged products. Overall, the company demonstrates potential for customer satisfaction but must address logistical and support challenges to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Always a great experience from start to finish. Prices are great and service is always on point.
Generally pleased with Bookoutlet. However, there are occasional lapses in quality of service. For example, in my latest order:
One missing item. Plus, one defective item.
I have submitted a ticket regarding this matter.
I have placed multiple orders and will continue. The books are always perfect and well packaged!
I loved the price and how well it was packaged no damaging. Would like to have more of an update on my purchase processing and being shipped and the tracking but overall loved and will continue to purchase in the future
Everything went great! Good pricing. Didn't take too long to get here
Very efficient, affordable, and terrific quality!
An honest good company.
O lyrics co.plai t I gave is that the books were not packaged securely. I got 2 books that had bent covers.
Thank you so much for taking the time to leave this feedback. We are sorry to read that 2 of your books were slightly damaged, we assure you that we are actively looking into our packing and shipping processes to help ensure this will not happen again. If you haven't already done so, please do not hesitate to reach out to a member of our Customer Experience team who will be happy to help.
I ordered 2 paperbacks from Book Outlet and I was in no hurry for them. It took about 10 days for them to arrive and they were packaged very well and are in excellent condition. Great experience...I will order from them again.
I ordered 20 copies of a book and only received 2. Sent an email to the customer service email and still have not heard back. I was charged for 20 books and need the remaining 18 ASAP.
Thank you so much for taking the the time to leave this feedback. We are sorry to read that you are missing 18 books of your order, it looks like a member of our customer experience team was able to reach out to you. If you should have any other questions or concerns please do not hesitate to reach out again and we will be happy to help.
On my next order I would love a large order for our church library including spiritual books. Great experience
Very easy to use the site. All the books (15) where all new and I paid less than $5.00 for each one.
Great selection and quick delivery. I have no complaints.
There are so many titles at such great prices! And they're all brand new books?! What a great deal!
Great prices and all books were in excellent condition!
I'm very happy with the prices and the quality of the items. But it's absolutely wasteful and looks bad at delivery to have a massive box and have it contain only one bookmark.
The books are in terrific condition for the discounted price paid.
High quality books. Extremely low price. I will use this service for the foreseeable future for all my book purchases.
If you're looking for something specific, this is a roll of the dice. But if you're browsing for something new or different to read, then you can find some great bargains and better reads.
I've ordered twice from Book Outlet and been thrilled every time! The books have all been in new condition with only a small mark on the edge of the pages. The value is incredible, especially when my kid reads through books so quickly.
Books were pristine.nice selection of new and classics available in my favorite genre. Delivery was a bit long, but otherwise great experience.
From the business
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback. We are sorry to read that the quality of your latest order is not where we would have wanted it. It does look like a member of our customer experience team was able to reach out to you. If you should have any other questions or concerns please do not hesitate to reach back out, as we will be happy to help.