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Book Outlet has a rating of 4.7 stars from 1,898 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Book Outlet most frequently mention great prices, customer service, and fast delivery. Book Outlet ranks 4th among Books sites.
Proactively asks for customer feedback
49,174 reviews
I'm absolutely thrilled with the sportswear I recently purchased! The quality is outstanding - from the breathable fabric to the sturdy stitching, it's clear this suit is built to last. Not only does it look stylish, but it also provides excellent comfort and flexibility during workouts. The fit is perfect, offering a flattering silhouette without feeling too tight or restrictive. Whether I'm hitting the gym or going for a run, this sportswear gives me the confidence and support I need to perform at my best. Overall, I highly recommend this sportswear to anyone looking for top-notch quality and performance in their athletic gear.
Info on my account was wiped out and wouldn't accept payment method with no explanation why. Extra items were in my shopping cart. Very difficult process.
I'm absolutely thrilled with the sportswear I recently purchased! The quality is outstanding - from the breathable fabric to the sturdy stitching, it's clear this suit is built to last. Not only does it look stylish, but it also provides excellent comfort and flexibility during workouts. The fit is perfect, offering a flattering silhouette without feeling too tight or restrictive. Whether I'm hitting the gym or going for a run, this sportswear gives me the confidence and support I need to perform at my best. Overall, I highly recommend this sportswear to anyone looking for top-notch quality and performance in their athletic gear.
I'm SO glad and happy and utterly DELIGHTED that I stumbled upon this site (thank you@ that one girl on TikTok). As a person who loves to read but doesn't always have the money to purchase books because omg books are expensive in Canada, BookOutlet is a total gem! The selection is great and the site is easy enough to use. The customer service is also so lovely. I've received all my orders on time and in considerably good condition. I really love this site and I can't wait to order more books in the future! (My poor wallet ahaha.)
The customer service is so fast and so good! I’m thrilled! Usually, other sites don’t answer right away or they don’t help as much, but BookOutlet really blew it out of the park. They’re great!
It’s fast, easy, and super reliable! And the prices can’t be beat!
A book arrived damaged; a replacement was sent, shipped inside a plastic envelope which didn't prevent the second book from being damaged. I don't think I can't shop here anymore. Just tired of it. Customer service is very nice, though.
Customer service is the only bright spot. They were courteous, efficient and helpful.
Had books I couldn’t get elsewhere.
Prices are great, shipping really fast and delivery as well. Packaging was done professionally and none of the books got damaged which is what often happens elsewhere. All in all I'm more that happy
Love reading and was looking for a place to buy books cheaper (I don’t like ebooks, looking at the screen tires my eyes) and I was lucky to find Book Outlet online. Love the prices and will be buying more in the future
Books were decent prices especially the Boxing Week Sale helped.
Good Products and in good shape.
Only took a star off for slow delivery times after holidays. (but expected)
Also missing DVD, but usually that is because these are come from other stocked locations.
Always quick to reply and usually helpful or explaine.
Good variety of choices and sale price are even better than the normal decent prices.
I have always had a pleasant experience when shopping at Book Outlet. The prices are reasonable. I feel the prices have gone up in recent years, unfortunately, this is a sign of the times as prices have gone up for many other products we use in our daily lives. However, the prices continue to be lower than on Amazon and Chapters. I will continue to use Book Outlet in the future and have recommended it many times to friends and family.
I am able to purchase books at a reasonable price point.
My grandchildren always want books for Christmas and Birthdays and they request specific books. I always check Book Outlet first to see if they have any of the ones that are requested. I almost always find several of the books they requested and at a very reduced price compared to the usual stores. This year was no different and I found several of the books they wanted. The delivery was actually much quicker than I expected and the books were all in perfect condition.
I contacted customer service to ask about delivery times as I have to mail some to the States. The representative was very polite and helpful and was quite sure that the books would arrive in time. In fact they arrived much quicker than expected.
When I am shopping for books I always start with Book Outlet.
Overall good deal on the three books I ordered, but was unable to enter code for credits as first-time buyer. One book arrived with glued spine ripped right down the middle inside unfortunately.
Hello, the issue I had with my first order is that I was referred by a friend but was unable to input the code for first-time buy on your website. Of the 3 books I ordered, 2 were in satisfactory condition as publishers' overstock, but one had the inner spine split right down the middle unfortunately. Pricing was very good certainly and delivery reasonable although the Book Outlet and me are both in Ontario. I would ask for an adjustment in the book credits and a replacement copy for the book with the damaged spine. The shipping carton for the books was well-packaged.
I ordered 18 books for gifts. The price was so right I couldn't believe it. When I received the order, two books that were severely damaged and I was disappointed. I contacted the company and they immediately replaced the two damaged books. It took a couple weeks longer but I ordered early so still on time for the event. Shipping takes a little bit longer but really not bad when you consider what you're paying for these books. I'm very satisfied
The issue is addressed immediately, I received a time they response by email and a replacement for the damaged books without an issue.
Variety and low cost
I would much prefer to shop Canadian but your selection is very limited as compared to Amazon or Thrift Books.
JC
Its the first place I look but I am often forced to buy else where for what I want.
I've made 9 orders online and visited the location in St Catherine's once. I have found quite a lot of deals online (location in St Catherine's didn't have much selection in terms of what I was looking for). If you're looking for cheap books that are brand new this is defiantly the place to do it. I have yet to have a damaged book, wish they have smaller boxes for smaller orders (they all come in the same size boxes, from the orders I have gotten).
Because of the price.
Good bargains and good prices! The shipping is fast, and payment is easy. Would recommend to anyone!
I ordered a book recently. Selection, ordering & checkout process was easy & quick. Brand new copy of book was delivered, as per committed time & quality of packing was top class. Very competitive price - even if we have a pay a few $ extra for shipping. Thank you!
Easy to shop, affordable prices and delivered to my door a day ahead of schedule. Highly recommended.
Searched for particular title and was directed to site. That it is a Canadian outlet sealed deal.
Prices are unbeatable, shipping is acceptable. My go-to online store to shop for books. Easily 5 stars.
The prices.
Great selection of books at incredible prices! Always receive orders promptly. Happy to support the Book Outlet.
Good selection of books. Good prices.
I did not experience any problems with selecting items for my order or navigating the website. What I was not impressed with was the delivery person just dumping the box on my front stoop, without knocking, and ignoring the instructions prominently displayed on my front door as to where to leave parcels. It's a miracle the parcel wasn't scooped by porch pirates.
A family member recommended it.
From start to finish the shopping experience was great! Had what I wanted a a super price!
Wonderful experience using the site and easy to place my order. Books arrived quickly and they are great! So glad I found this site!
Always a great experience! Easy to navigate, search and find new titles, and practically flawless books for both my toddler and I yet again
When I opted to used Book Outlet, I was impressed with the selection, the prices and the many reviews I read through. After choosing two gifts for my daughter's friends, I was looking forward to her giving them their presents. But, once the order was shipped, the tracking information disappeared - no ETA, no updates. I received our order today to find that one of the books has a damaged binding, where the last page has been pulled apart. It's unbelievable the condition this book is in to be sold as is. If the company cannot rectify this issue, I definitely will not be a customer.
I have not received any customer service feedback for my previous complaint, and I have yet to submit a new complaint about the condition of one of the books.
Please see above.
My order was here in the city 3 days before christmas but sat in the truck undelivered the status showed it out for delivery then handed off to another courier and no one at BNI responded to my query, It was 5 days after it said out for delivery that it finally was delivered. Prices are good and quality was good but you need to follow up on your delivery service,
got a response after my parcel had been delivered. Not a satisfactory response simply gave me lip service to my complaint.
I am so pleased with the books I received! They were in excellent condition and at these bargain prices you just can't go wrong!
We love ordering books from here. Our kids are always able to get more for their money which they love. The selection is great.
Easy online option.
Days after ordering the book I found it for $5 less locally and no shipping cost would have been added, could have saved myself $10 on one book. Prices not as good as they appear.
Heard it offered the best prices
Gain trust and grow your business with customer reviews.
The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you.
So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day.
WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.
Since 1997, Book Outlet has evolved both as a business and a brand. Our community of bargain book lovers continues to grow daily and we have a tireless desire to dream big, innovate and provide our customers with the best possible experience.
We recognize that as a company, we are only as good as our people. That is why it has been a goal of ours to build a company culture that fuels curiosity, creativity and sustainable growth. In 2021, we were recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation.
