Boll & Branch

Convinced myself that $85 pillows would change my life and ordered four of them. They were well made and the fabric was smooth, but the "medium" down alternative pillows were really hard and inflexible and oddly heavy. Sent an e-mail asking for return instructions and a week later no one had replied. Called their 800 number and a recording told me to go to a website. The form I had to fill out was confusing and difficult to use; if I hadn't clicked around on all possible buttons I wouldn't have reached the page that produces prepaid UPS labels. Had to find my own boxes, which isn't the end of the world but these pillows are shipped to you compressed and are BIG once they puff up. It took a few days to find the right number and size of boxes and get all boxes into my car and dropped off at a UPS location. All in all, for the prices they charge, I would have expected better service and at least a human being to answer the phone or reply to my e-mails. I won't be trying any more of their products. It just wasn't the "luxury" experience I had hoped for._____________ Update: Three weeks and no one has replied to my e-mail yet. Still can't reach a human on the phone. Still no refund. Downgrading my rating to one star. Looks like I'll have to initiate a chargeback on my credit card. Such terrible service for so much money.