Sitejabber Website Reviews and Complaints
business logo of BodyCandy

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Bodycandy.com operates as a leading online retailer specializing in a vast array of body jewelry and piercing accessories. We offer an extensive collection including belly button rings, nose rings, earrings, tongue rings, nipple rings, plugs, and aftercare products, utilizing diverse materials like surgical-grade stainless steel, 14K gold, titanium, and sterling silver.

In-House Fine Jewelry Manufacturing: We operate a dedicated department that manufactures all of our 14kt gold, diamond, and platinum nose rings in-house.


bodycandy.com
Founded in 2002
Amherst, New York, United States
Sponsored message from BodyCandy
Get 25% you order with code: SJ25
Claim Deal
How would you rate BodyCandy?
grey star
grey star
grey star
grey star
grey star

BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,392
quality
252
This company responds to reviews on average within 1 day

Instant Feedback

48,301 reviews

We monitor reviews for authenticity

Washington
1 review
2 helpful votes
Follow Tameika B.
Unfollow Tameika B.
Share Review
Report Review

I ordered a nose ring labeled right nostril for the right side piercing I currently have. They sent me a left side nose ring and refused to replace or refund and insisted multiple times they sent me the correct product. Terrible customer service!

Date of experience: June 12, 2019
Ohio
1 review
0 helpful votes
Follow Sirah S.
Unfollow Sirah S.
Share Review
Report Review

My first order I purchased four septum rings, and half of my order was incorrect. One of the rings had obviously the wrong color gems, which I sent a photograph of and they said that their website pictures are inaccurate, not that they sent the wrong jewelry. The other one was entirely the wrong piece of jewelry, that was not a septum ring and rose gold plated (I cannot wear plated jewelry and ordered specifically unplated stainless steel). When I inquired about this item, they stated that the jewelry I ordered was unavailable, yet they still have it listed for sale on their website and not marked out of stock. They did offer to let me sub out or receive refunds for the incorrect products, and responded quickly, but I definitely would not recommend and I will not be a return customer.

Date of experience: June 10, 2019
Germany
1 review
0 helpful votes
Follow Grey L.
Unfollow Grey L.
Share Review
Report Review

I ordered a pair of nipple barbells that arrived within a week. I'm really happy with them and haven't had any allergic reactions but reading some of these reviews makes me wary of buying more from bodycandy. Just be careful when buying, look to see what metals the jewelry contains and the lengths. I haven't contacted customer service so I can't review anything about that but from my perspective the site is pretty good. My experience was good but then again maybe I was lucky.

Date of experience: June 7, 2019
California
1 review
0 helpful votes
Follow Angela P.
Unfollow Angela P.
Share Review
Report Review

I used to order from this site when I was in high school and rediscovered it 11 years later and was excited they still had such great options. I got the shipment quick and love all the pieces I ordered.

Date of experience: May 28, 2019
Florida
1 review
1 helpful vote
Follow Elizabeth G.
Unfollow Elizabeth G.
Share Review
Report Review

Ridiculous.
May 26, 2019

I've had never purchased anything from them before and did not know that the shipping would take so long. I've been waiting for my order for three weeks now. I've contacted customer service and they told me that they would send another package since I hadn't received mine yet a whole week after my estimated delivery day. And now the tracking saying my package was suppose to arrive yesterday and all of a sudden I don't have an estimated delivery day. Again. I shop online very often and this has literally never happened to me. I will never purchase anything from there again and I haven't even received the actual product to see the quality yet.

Date of experience: May 26, 2019
Texas
1 review
5 helpful votes
Follow Marissa S.
Unfollow Marissa S.
Share Review
Report Review

Took nearly a month (shipped May 3, received May 25) to get my jewelry and the quality is awful. I should have seen them shipping with USPS as a red flag, but sadly I didn't heed the warning. Won't repeat the horror story I went through with them as it is long and arduous, but know that I was in contact with the USPS and Body Candy customer service the whole time and both parties are disorganized, inefficient, and unhelpful. Keep in mind it took 22 days for me to receive my package, despite constant emails, phone calls, and in-person visits to the USPS. Furthermore, the turquoise gem fell off a $42 piece and I will have to pay to get it fixed myself as they don't do refunds, for any reason. Disgraceful, will never use these guys again!

Date of experience: May 25, 2019
Florida
1 review
5 helpful votes
Follow Dee M.
Unfollow Dee M.
Share Review
Report Review

Purchased earrings for Mother's Day 2019. I received the earring, which were broken, I immediately contacted Body Candy and the first response I received was I could get a $50 credit, when I said no I wanted a refund since I had to go out and purchase another gift I received a second email stating they wanted a picture and I could only receive a replacement! SO BODY CANDY WHAT IS YOUR POLICY? Do I get a credit? Do I get another par of earrings? How about you refund me the money I spent on a pair of broken earrings! ~~ I purchased the earrings thru paypal and I am hoping paypal will refund me my money ~~ Absolutely disgusted with this company ~~ DO NOT WAST YOUR TIME with this RIP OFF COMPANY ~~ I will keep you posted with my end results

BROKEN!
Date of experience: May 6, 2019
Philippines
1 review
3 helpful votes
Follow Rizza R.
Unfollow Rizza R.
Share Review
Report Review

All i can say is don't buy on this site. How many times i ask may package because it takes a month and still not yet received it and ask for refund but they refused all they can do is reshipped.SO GUYS MUCH BETTER FOR YOU TO RESHIPPED MANY TIMES MY PACKAGE THAN TO REFUND. VERY POOR

Date of experience: April 24, 2019
California
1 review
7 helpful votes
Follow Angela B.
Unfollow Angela B.
Share Review
Report Review

I bought a few nose rings and a couple nipple rings and after wearing my nose ring for ONLY 2 DAYS the purple coloring started to peel off and my nose became irritated and red. This place sells fake jewelry! Do not waste your money!

Date of experience: March 30, 2019
Illinois
1 review
4 helpful votes
Follow Ashley G.
Unfollow Ashley G.
Share Review
Report Review

Ouch
March 29, 2019

I had to make an emergency visit to a piercer last night bc my nipple had dried puss inside. She legit had to take the piercing out and squeeze it out. It popped so loud It was scary. And I just did it again and instant relief. I never had a reaction until I got jewelry from them. Now I have a HUGE hole where my nipple ring is because of it. Beware the body candy jewelry.

Date of experience: March 29, 2019
Colorado
2 reviews
9 helpful votes
Follow BodySCAM s.
Unfollow BodySCAM s.
Share Review
Report Review

Absolutely disgusting
March 26, 2019

Absolutely disgusting. This company will rip you off they stole a total of $150 for me never returned it never sent me a tracking or a refund absolutely 1000% a scam company I have now opened an investigation with the cops in my bank for them stealing $150 for me please if you are reading this get far away from this crappy BS site they are all scammers and they will lie and also they claim there's no tracking United States Postal Service is already looking into it and so are the police but now my banks getting involved haha good lucky body candy YOU ARE GOING DOWN MAHWAHA scammed the wrong chick..

Date of experience: March 26, 2019
Ohio
1 review
2 helpful votes
Follow Liv l.
Unfollow Liv l.
Share Review
Report Review

Bad shipping
March 14, 2019

The usps priority mail shipping said 2-7 days. My package was still "in transit to origin usps facility" by day 3. The usps website says from the origin usps to my address should only take 2 days with the priority mail. It took 6

Date of experience: March 14, 2019
Alabama
1 review
5 helpful votes
Follow Mia W.
Unfollow Mia W.
Share Review
Report Review

I ordered the silver twisted barbells a month or two again and they were honestly horrible. Ive had my nipples pierced for two years with no problems and when I put these in it was like the first two months of the healing process all over again having to clean them multiple times a day and on and off pain. This concluded with the jewelry causing my nipples piercings to bleed. So I went into a piercer to have them switched back to the original straight bars to have them tell me the hole had shrunk because of the size and shape of the twisted bars. They were by far the worst nipple jewelry I've ever used and they caused a lot of pain and discomfort. I ended up having to remove one of my nipple piercings. I would absolutely never buy or recommend these to anyone again.

Date of experience: February 13, 2019
New York
1 review
5 helpful votes
Follow Molly m.
Unfollow Molly m.
Share Review
Report Review

I ordered a belly button ring from this site because their products looked cute. I should have read reviews first. My jewelry came faster than expected and looked good. However after one week of wearing it, the jewelry turned brown and black in some places. After about two weeks my piercing felt really sore. I took out the ring and my piercing was swollen, sore and crusted over. I must have had a bad reaction to it. That has never happened to me in the 10+ years I've had this piercing. I'm just letting it close up now.

Date of experience: February 10, 2019
Utah
1 review
5 helpful votes
Follow Court h.
Unfollow Court h.
Share Review
Report Review

So I ordered a bunch of septum rings, one of the rings started to turn brown and the silver coating tarnished away. Another one I ordered got wet and gave off a bad chemical smell and when the wettness dripped onto my lips had a horrible chemical taste. And two broke while trying to put them on. You get what you pay for. Spencer's has cheap enough jelwlery that won't fall apart so easily, smell like chemical, and or turn brown after only wearing it for a day.
As said above, you get what you pay for. Spend your money not with this company. You can get cheap jewelry at better quality else where.

Date of experience: February 5, 2019
Missouri
1 review
4 helpful votes
Follow Chris A.
Unfollow Chris A.
Share Review
Report Review

Bad Quality, Shady Site
January 31, 2019

I ordered a pair of earrings off this site that said they were surgical steel plated with titanium. After wearing them for less than a day, I had an allergic reaction in one of my earlobes, which has never happened to me with any earrings before. Hell, I didn't even know that I had an allergy to any types of metal. I took them out as soon as I noticed, but four days later, the reaction is only getting worse. I don't know what the earrings were made out of, but I suspect that they contain nickel. I went to leave a review on the site, and although it submitted and I confirmed it through my email, it never showed up and I quickly realized that a lot of their products have no reviews.

Date of experience: January 31, 2019
Virginia
2 reviews
2 helpful votes
Follow Mayan C.
Unfollow Mayan C.
Share Review
Report Review

Cheap
January 30, 2019

After wearing my newly purchased belly ring for 2 days the letter M broke off of it, I tried to fix it and it only bent more. I am now scared to wear any other dangly belly rings that I have purchased from this site. I threw away my shipping bag when I first got the package so I guess a return is out of the question.

Date of experience: January 30, 2019
Arizona
1 review
1 helpful vote
Follow Jennifer C.
Unfollow Jennifer C.
Share Review
Report Review

I was told to return my package unopened, labeled "return to sender", I would than he refunded for my horrible cheap jewelry I purchased. I am not being charged for the jewelry, and do not have the product. I got completely screwed over and very upsetting. Don't purchase through this company horrible experience

Date of experience: January 28, 2019
Texas
1 review
2 helpful votes
Follow Desiree Y.
Unfollow Desiree Y.
Share Review
Report Review

Missing Package
January 9, 2019

I ordered several items 12/31/18 and I chose 2-3 shipping for an extra $4.99, USPS says my package was delivered on 1/3/19, checked my porch, nothing. I called customer service and she said that they were busy the holidays there was a delay and to wait 2 more days. It's now 1/9/19 and the second person said they will reship my order. I guess we will see when it gets here.

Date of experience: January 9, 2019
Clara R.
Oregon
514 reviews
613 helpful votes
Follow Clara R.
Unfollow Clara R.
Share Review
Report Review

Eww no way
September 24, 2018

I hate this stuff the cotton candy and sugar kiss smells like alcohol and crap. A friend bought a bottle and i wanna slap her lol

Date of experience: September 24, 2018