Sitejabber Website Reviews and Complaints
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Buy body jewelry online. Belly button rings, belly rings, wholesale body jewelry, body piercing jewelry, piercing jewelry, navel rings, tongue rings


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,281
quality
251
This company responds to reviews on average within 4 days

Instant Feedback

46,669 reviews
Canada
2 reviews
5 helpful votes
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According to Canada Post, they put done the wrong postal code. So the package is lost.
Never replied to my email.

Opened dispute with credit card company.

Date of experience: November 1, 2014
California
1 review
7 helpful votes
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Terrible customer service
September 3, 2014

Terrible customer service. I tried emailing them asking a question about a piece of jewelry and they didn't even know the answer and was very rude about it. I placed an order for 2 horseshoes rings and both balls on one of them was stripped and they wouldn't let me send it back even though I contacted them the day that I received them and again they were very rude about it. I will not be ordering from this site again.

Date of experience: September 3, 2014
Florida
1 review
10 helpful votes
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I placed an order for about $40 worth of jewelry and never received it. I called to see if it had been shipped, and they couldn't even find my order in their database.

Date of experience: August 18, 2014
Michigan
1 review
8 helpful votes
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TERRIBLE!
August 11, 2014

TERRIBLE! My first order from this website was lost in shipping. They reshipped it, but when I got that package, I saw a letter in it that said one of my items was out of stock. They couldn't have told me this before they shipped that package? AWFUL. So I decided to give them another chance. I ordered 3 items. Two of which were 8 Gauge Tapers. They arrived very quickly, and I was very excited to try out my tapers. I got one in fine. When I was putting in the other one, I realized that it fit way too easily, as my ears are only stretched to a 10 right now. I looked closely at the two tapers and realized that one of them is actually a 10 Gauge. I am very upset and will not be ordering from this website again.

Date of experience: August 11, 2014
Canada
1 review
8 helpful votes
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Possibly one of the worst stores I have ever dealt with. I ordered from them two times. First time they sent the wrong things. Second time, they were late after losing my package. To top it all, their earrings peel off and do NOT match their descriptions. When they replied to my email they tried tried to cover their faulty products by saying that it is normal for them to peel off!

Date of experience: August 4, 2014
Illinois
1 review
7 helpful votes
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I had the worst experience with this company. I was so excited to get my jewelry and when it finally came I was so disappointed. First of all, I had to pay postage when the package arrived... wtf. Then when I opened my package my one tragus earring looked so different from the displayed picture on the website so I was like whatever i'll just try it on. It BROKE when I tried to unscrew the ball! What an expensive piece of crapp! Then It came to my cheater spiral plug. When I finally got it screwed on it wobbled around and looked awful... how thick do you think a persons earlobes are?! Overall cheap $#*! made jewelry and I will never buy from this company again. I recommend not buying tragus earrings and cheater plugs. > :(

Date of experience: July 16, 2014
New York
1 review
4 helpful votes
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Ever since i got my belly button pierced i loved their rings! All my rings i have are from that site! They ship fast (the free shipping) and package everything so nice! Ive ordered about 2 times already and i wanna order again soon! And the last time i ordered the order went through twice and they canceled it thankfully! So if you want good rings i def reccomend you order from bodycandy! And also i told so many friends about them and they ordered and loved the site!

Date of experience: July 8, 2014
Canada
1 review
6 helpful votes
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I ordered a septum clicker. I love it. I little tricky to first put in, but no complaints. Shipping was fast, prices were very good. I would definitely recommend this site for body jewellery!

Date of experience: July 5, 2014
Canada
1 review
1 helpful vote
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I ordered from them over a month and a half ago. I ordered two sets of plugs. I got one week shipping. They said they shipped it a week after I ordered it.

Date of experience: June 23, 2014
Indiana
1 review
2 helpful votes
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Customer service is excellent. I had a shipping emergency and they were so helpful and accommodating. Definitely went above and beyond what they had to do.

Date of experience: May 19, 2014
California
1 review
1 helpful vote
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If you are looking for cool body jewelry at affordable prices you are in the right place. They have awesome belly rings for under $15! Some of them are priced as low as $1.99. I like the elite collection best. They offer free shipping on orders of $19.99 or more.

Date of experience: April 28, 2014
Illinois
2 reviews
6 helpful votes
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Tons of cute jewelry. My shipment came on time. I ordered a Septum Clicker and was VERY dissatisfied. When I first put it in my nose, the gauge seemed too big. I was in pain for 3 days until the 4th day when I took it out, which was very hard, just about as hard as it was to put it on. My nose became swollen, drippy and red with irritation. I've no reactions to other surgical steel nose rings, studs, tongue rings, captive rings, ANYTHING. I keep my piercings clean. Based on this, I would not buy anything but dermal tops from here. I had much better luck on PainfulPleasures.com and Spencer's and Hot Topic. If you're willing to risk irritation and possible infection, then I would go ahead and purchase from this site. I'm not sure if others experienced this with their septum clickers but I know that for me, it was extremely painful and changed my mind about the site when my nose started to bleed.

Date of experience: April 1, 2014
Australia
1 review
7 helpful votes
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The website had an excellent selection of jewellery and very fast shipping but as soon as I try to contact them requesting a refund I had zero contact.

I bought 6 pieces of jewellery, 3 of them were fine, the other 3 were not... I received the wrong type of ring (there were two style options), one of the press fit studs arrived damaged and was unable to hold the two halves together at all, the other eating I ordered- I couldn't even unscrew to use it! I tried jewellery pliers, tissues, gauze, silicone, to try to get a grip but with no success (I'm guessing a manufacturing mistake),

I never received a reply to emails, the phone numbers to call did not connect through and I was overall extremely disappointed.

Date of experience: March 24, 2014
Canada
5 reviews
7 helpful votes
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I have NEVER had a problem with this site, and trust me, i use it often :) they're customer service is great!

Date of experience: January 28, 2014
Texas
15 reviews
79 helpful votes
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Bought several different pieces of body jewelry from this site. EXCELLENT selection... GREAT prices... FAST shipping. Had a nipple piercing break while I was attempting to put it in, but that could've been me n my clumsy hands Lol.

LOVE the site, LOVE the products, LOVE the prices & sales. Will definitely purchase again from here.

Date of experience: April 23, 2013
Colorado
1 review
4 helpful votes
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Yes the jewelry is inexpensive, it arrived pretty quickly, but I havent even taken the navel ring out of the bag and I can see the rinestone is broken. So bummed! Gonna glue it back in but Im afraid you get what you pay for. I dont expect to own these for long :(

Date of experience: September 8, 2012
Ohio
2 reviews
4 helpful votes
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Fast & cheap shipping, I ordered on the 5th, and got 'em on the 10th (today). Great prices. I will definitely order from them again.

Date of experience: February 10, 2012
Alaska
2 reviews
7 helpful votes
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This site is great
September 14, 2011

This site is great. I ordered about $70 worth of various jewelry for my boyfriends and my own piercings. They shipped the jewelry protected in a little box. It took about 6 days to get it (i live in alaska so thats a big deal) and shipping was free! (also a big deal). I've already placed another order. Definitely recommend.

Date of experience: September 14, 2011
Texas
37 reviews
196 helpful votes
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So, what I love is there is a site thats inexpensive on body jewlery. I just got my lip pierced so I'm pretty horrible at figuring out the sizes thing so before shopping for jewelry you might want to check that out first, it'll save money.

Anywho so I ordered like three lip rings and one of those was a bonus pack and it was only 15 dollars plus shipping and handling, so that is a great deal. Then it says it takes anywhere from 2-10 days to come in the mail and mine came in three. They packed it in a small bag and it was protected and neatly wrapped so I was impressed. I like this website, and I'm about to buy some more from them in a little while because some sizing issues I had. But yeah they're awesome.

Date of experience: November 30, 2010