BoardwalkBuy has a rating of 1.55 stars from 332 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BoardwalkBuy most frequently mention customer service, credit card, and tracking number problems. BoardwalkBuy ranks 667th among Electronics sites.
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I thought this might be a breakable piece of junk and was hesitant to try it out. When I pulled it out of the box I was surprised how simple the directions were to put it together. It had pictures which made it very easy. We had a bad bout of rain in my area so it was the perfect time to test the product out. It held up to wind and rain and my dog loves it!
Ordered two items for $40 plus $8.00 shipping, company intentionally shipped 2 different inferior items worth about $10. Filed a complaint with PayPal, company said I had to return the crap items to a Canadian address to process my refund, knowing it would cost $40 to ship to Canada from the US, even though they originally shipped from New Jersey.
I wish I had this for years! It was right on time considering we have had a very wet spring here. My dog never likes to go out in the rain but this makes her happy to go outside even if it's pouring! Kept her dry and happy!
I'm a regular buyer here and not leaving my experience would be non fair for them. Never had any problem, everything is very good quality! Thanks, no issues, and recommended!
I always buy something using Boardwalk Buy, and like their good quality and service. But recently, I get an unpleasant shopping, I buy dresses from them but I didn't get any confirmation number after payment, I am worried. So I email their customer service and answered within an hour. Thank goodness, after I contact them I received the confirmation. I was relieved about that. :)
So far, I'm happy even though there is struggle upon delivery. I hope you can work that thing as soon as possible. Overall, I'm satisfied and planning to be a repeat customer to them. Thanks!
I've had a few times issue with my purchase, but still, I keep coming back to them because the customer service has been helpful and resolved any issues. It's a reliable place to shop, and more sites should follow their example. There's a reason why they've been around all these years.
This guys have the lowest prices and great customer support. I'm satisfied with everything what I purchased there.
Planning placing an order with them and I thought I would look at reviews. My wife recently ordered two 6 foot heavy duty android charge cords. So far they appear to be of good quality. They were shipped promptly. Read some of the negative reviews and felt I should share ours.
The Product is Great. Ordered it as a gift for my Friend as far as the Material is concerned it is of good type and it's spacious too. For a decent Price, it is something you must go fo
After I ordered an item from Boardwalk Buy, I became concerned that it hadn't arrived. It was just at the 7 business days. I did a search to see about order tracking and found this site. I became very concerned and felt thankful that at least I might only lose $15. I emailed them to see if I would get a response and surprisingly they responded right away. Then I check my email this morning and there is a reply with tracking info. I go check my mail and there it is. I wanted to side with everyone and say stay away, but I couldn't. They were timely with order turn around, email response and delivery of product. The product was of decent quality as well. So I guess, maybe buying from Boardwalk buy may be a crap shoot, but it was a good experience for me.
I ORDERED 2 WALLETS IN NOVERMBER AS CHRISTMAS GIFTS AND NEVER GOT IT ON TIME. STILL TRYING TO RETURN FOR REFUND.
I just want to update my review of boardwalk as they have reached out to me and are giving me a full credit for this product... now that is MUCH better and what should be done.
I will now change my rating as I think if a company will rectify the issues they deserve to be acknowledged for it!
I was having some trouble with my item because there is no movement with my tracking and I need to email there customer service and they told me that my item was lost in transit upon delivery. I'm worried because I really need the item as soon as possible, gladly they were capable and able to help me sort out my issue in record time. They make sure that my item will be deliver in the promise date and after 14 days I got the packaged. It was a tough experience but worth it. They also give me some freebies and another discount that I can use to my next transaction.
I was having some trouble with the repeater they delivered and got to email them and they are very capable and able to help me sort out my issue in record time. They make sure everything was in order.
Fantastic service!
I got my package a few days later and it arrived tampered. It was missing my items as well as my samples, the box was ripped and I literally cried. I emailed customer service with photos and they responded to me so fast! They apologized and offered me a refund or replacement! I love their customer service and I will forever continue to shop here.
Bought a led flashlight. Bought high-end batteries. Though the batteries were the right number, the size was different. I find that the batteries from overseas have a couple different sizes, for the SAME NUMBERED batteries! Well, have bought some more lately, and have used the batteries OK. Check out things carefully when ordering from China.
After reading these reviews I'm almost afraid to write a good review! But I have had a good experience with Boardwalkbuy. I have purchased the Aluma wallet, a slim bag in bag purse organizer, 3-1 Stylish Smartphone Wallet/Wristlet and a Comfort Contol Dog Harness. I had emailed some questions before ordering the dog harness and received a prompt response answering my questions and helping me decide which size I should order. I knew going in, that with the cheap prices, it may not be the best quality. But I'm honestly happy with every one of my purchases. I did pay attention to measurements to make sure the items would work for me. All things were made in China and not the highest quality but for the price, they are fine. I don't think I would order something that is suppose to "work", unless I don't mind spending the little cost and taking the gamble that it could work. Anyway, shipping was reasonable and timely. I think it all arrived with in a week. I will order from again, with caution on what items I order.
I bought a jewelry set for my daughter as a surprised gift, upon receiving the item, it surprise me that the item was damaged and immediately I request for replacement because I need it for a very special occasion. Was told no several times. I'm luckily the care support replied my email immediately and we had a very nice conversation and they really help me for immediate replacement of the jewelry. Working with the customer service was very easy. They reply very professional. You will not be disappointed. The support stand behind her company and this is the way a good company should act. When the jewelry came to our doorstep and gave it to my precious daughter, we are bought happy with the new set of the jewelry with simple letter inside. :)
Took awhile to get my purchases but considering they were inexpensive I was pretty happy! I bought 3 of the long charge cords as well as a purse insert. Happy with all of them. Lots of negative reviews however my experience was positive. The time it took to receive the items is not all that unusual. I purchase alot online and its usually a shock if I get anything I purchased within a couple of weeks. 6-8 week wait seems to be average for mostcompanies not just this one. I will likely try them again although will be careful what I purchase partly because of the bad reviews, however if my next experience is positive, I will very likely continue to buy from them.
If the product is described as 57% cotton, and it arrives 100% polyester, I consider that misrepresentation.
Period. When I complained, it took a while for them to get back... and in the meantime I had worn the product. When they did get back, they offered me a full refund for a return... it was too late, but they gave me a credit for my inconvenience. I thought that was very gracious.
I returned my purchase last Friday, and today (just 4 days later!) I got my refund. Can't ask for more than that!
Since 2013, BoardwalkBuy has operated according to three guiding principles:
Your Interests First
We offer the lowest prices for products and services featured on our site. Guaranteed. We will match and beat any price advertised by another company for the exact same product. We eliminate the fluff and gimmicks from our operations. Thus allowing us to pass the savings on to you.
Honesty/Transparency
We are open an honest about all products. We are customers as well, we know what it is like to receive a product and be unpleasantly surprised. This is why we disclose all relevant information about the products and services we offer and will resolve any issues you may have.
Superior Customer Service
We like talking to you. Really. Contact us about a product you have purchased, or to share your experience (good or bad). We’ll do what it takes to make things right.
Who is Boardwalkbuy?
Boardwalkbuy features products from a number of companies including national brands, retailers and boutiques. By providing the merchants with sales, we negotiate incredible deals with them.
Where are Boardwalkbuy's Products Made?
We work with a number of brands and businesses that produce goods around the world. Many of our items are made in USA and Canada!
What delivery methods does Boardwalkbuy Use?
It depends on the business that is shipping out your goods. Most businesses ship using USPS, UPS, DHL or Fedex.
Hi T R.
Thank you so much for sharing your experience! We're very glad to hear that you are happy with your product!
Please do not hesitate to contact our customer service team at info@boardwalkbuy.com if ever you require assistance with your products or any future orders!
We look forward to providing you with more amazing deals int he near future!:)
Kind Regards,
Boardwalk Buy