BMB Matrix

The client's eBay and Amazon account were suspended due to previous activities on both platforms prior to signing up with BMBMatrix. BMBMatrix was unable to list a single item on both accounts because his information was flagged on both Amazon and eBay before we even had access. This is in no in way shape or form reflective on BMBMatrix, since we were unable to work on the client's account as the client was unable to be approved to sell on the platform due to previous activities on both platforms. Furthermore, BMBMatrix attempted to resolve the issue on numerous occasions with the client and having the client sign an Account Closure Agreement where the client tried to continue to dictate unreasonable terms for the account closure. It is our mission to resolve any issue with any and all clients and part ways on amicable terms if the situation arises that the client is not a good fit to work with us. With all this being said, as of 7/27/23, we attempted to reach out to the client to resolve the issue and the client informed us that he has no intentions of speaking with us.

Micheal Scalis review is lacking full context of his experience with BMB. When a client leaves a false review, we contact the client to amend the review so that it depicts the actual events that transpired. In Micheals case, his review is not only lacking context, but is a total misrepresentation of our attempt to resolve any outstanding issues with a previous client.

*Sales*
Micheal first signed up for our Lite Package last February when the cost of the package was $4,995. Over the 4 months, Micheal generated $28,000 in revenue $5,300 of which was profit. Since Micheal was interested in growing his sales, he would reinvest his profits back to BMB in order for us to scale his store.

*Auditing + Accounting*
At some point during this process, Micheal contacted BMB and informed us of his financial hardship and he needed to close his store and requested his funds be returned back to his account. When this request is made, our process is to audit the client's account in order to account for Amazon deposits, fees, client credits. This is done at BMB's expense in order to present the client with a detailed accounting of their store's performance for tax purposes as well as refunding purposes. At the end of the accounting, we concluded that Micheal had approximately $11,000 of prepayments and credits which was owed to him. We presented him with the audit details and he signed the agreement so that we can proceed with the refund process.

*Attempted Resolution*
After the account closure agreement was signed we attempted numerous times to contact Micheal regarding payment. This process went on for several months and in December we finally made contact with Micheal after he left a false negative review. He acknowledged that the review was an embellishment on his part and to his and he did remove it after speaking with his project manager. He informed us that he signed the agreement but he was not in agreement with the terms of the refund.

*Second Refund Request*
During the call, he expressed his intention to continue to work together again and that he did not want a refund, instead he wanted to resume selling with BMB. He expressed his frustration but expressed that his intention was to move forward and reactivate his Amazon and eBay stores. Based on this conversation, we amended his service agreement and scheduled an onboarding call for the following business day. After missing two scheduled onboarding calls, we finally were able to get a hold of Micheal and to our dismay, he asked for a refund again. At his request, we amended the agreement the third time to refund him for his prepayments of working capital. Our only request was that he remove the false review which he agreed to.

*Final Attempt at Resolution *
After two weeks of attempting to contact Micheal to finalize the refund, we were unsuccessful at reaching Micheal. At this point we recognized a pattern of agreeing to terms then disappearing shortly after. Finally, Feb 1st 2024, our director was able to successfully reach Micheal and again he wanted to change the agreement to now include his initial $4,995. Since Micheal already generated a profit of over $6,000 which exceeded his setup cost, this was not an option.

*Legal Recourse*
It is always BMB's intention to resolve all matters with the client internally, and when that becomes impossible, we take legal action in order to resolve any outstanding issues. Unfortunately in this case, we've made every attempt over the last 8 months to contact and resolve the issues with Micheal without any success. It is never our intention to disclose our clients financial matters but in this case we felt it was pertinent to provide the entire context of Micheals experience.

The individual behind this review refuses to provide their name or any contact information. As you can see, this review was left under an alias which makes extremely challenging to resolve issues if the client refuses to provide their name which in itself raises red flags as to the authenticity of this review. If the goal is to resolve any issues, withholding your contact details is contradictory to the desired outcome of a resolution.

We’ve made numerous attempts to contact the individual who left this review without any success. Our most recent attempt was 2.7.2024. They responded immediately but they refused to provide their contact details. This behavior is unprecedented especially if the goal is resolve the claims made in this review. This has left us no other option to involve our legal counsel to reveal the identity of the individual responsible for this review and proceed accordingly.

**Update**
We've since identified the individual behind the review and we are taking appropriate steps with our legal counsel to take action against these slanderous accusations. It has now become clear obvious why this individual decided to leave these false comments and hide their identity.

The individual behind this review signed up with BMB and after receiving her first few sales, she never paid her invoice and thus the items were never shipped out. After informing her of this, she requested her money back. Please understand, this is a business. When you make a decision to sign a contract to buy a business, this is a legally binding agreement. Asking for a refund, when you refuse to pay for the goods sold is unwarranted.

We have no choice in this matter but to protect our reputation and use the court system to protect and these baseless defamatory comments.