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Fun place to shop. Wonderful products for nature lovers. Great place to buy gifts. Have purchased items in the store on numerous occasions and they always provide great customer service.
Very disappointed... I originally purchased a 4" birdhouse mount out of PVC. After a couple of weeks, I contacted them to see when it was shipping. They said it was back ordered and would take several more weeks. They offered a 4" wooden mount in replacement. Same form and fit. Unfortunately a 4" wooden mount is only 3 1/2" internally. Doesn't fit a 4" PVC post. I contacted them and told them of the problem and they said I could send it back with a 20% restocking charge. This was their error for not publishing the internal dimension. Now I am stuck with shipping back the piece + restocking. They have now corrected their literature. If you can buy the same item anywhere else I would avoid Bluebird.
Very disappointed... I originally purchased a 4" birdhouse mount out of PVC. After a couple of weeks, I contacted them to see when it was shipping. They said it was back ordered and would take several more weeks. They offered a 4" wooden mount in replacement. Same form and fit.
Unfortunately a 4" wooden mount is only 3 1/2" internally. Doesn't fit a 4" PVC post. I contacted them and told them of the problem and they said I could send it back with a 20% restocking charge. This was their error for not publishing the internal dimension. Now I am stuck with shipping back the piece + restocking.
They have now corrected their literature.
If you can buy the same item anywhere else I would avoid Bluebird.
Products used:
Bird house mount
Buyer Beware! Read the fine print under shipping! Store policies include substituting back-ordered, discontinued, and out of stock items without buyer consent and charging cancellation fees for back-ordered items. I placed an order from this store and was shipped an item that was considerably different from the one I ordered. When I complained I was told that this was store policy. If I was not satisfied, they said I could receive a refund by returning the item at my own expense, but that they would waive the restocking fee. Don't be scammed and buy your products anywhere but from this online seller!
Products used:
nature products
Fun place to shop. Wonderful products for nature lovers. Great place to buy gifts. Have purchased items in the store on numerous occasions and they always provide great customer service.
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