BladeHQ

I ordered a knife, it "shipped" on the 6th, but it has never come out of "label created" status. I sent an email after 3 days of "label created", and got no response. Today I got an email asking me to review that support interaction, so here we are.

A few days later I called and they said they couldn't do anything until it was missing 7 days, at which point it is my responsibility to contact them again?

Is this really how it works when you lose an order?

Ordered an item on 3/16 and as of 3/29, just received message that it will be 2-3 days longer until delivery. FedEx is actually the worst shipping service time and time again, which BHQ continues to use.

Please don't be so $#*!ing $#*!ed how does it take 5 days to decide your not giving me my $#*! get better $#*!

I had a preorder for a knife from months ago. I finally was charged the remainder and sent a shipping notice. That was over two weeks ago and I have not received the item as it seems stuck in shipping. I notified BladeHQ to inquire with the shipper. BladeHQ responded telling me that it is a preorder and that I will be charged and the item will ship once it's in stock. Apparently they didn't even look at my order. Do better BladeHQ.

My item arrived with its box open and damaged.,blade hq really let me down when it came time to reconcile it

Absolutely no communication from Blade HQ until I became very plain and direct. Over a week, in stock, and not shipped with no comms. Just a word about the order I think would be in order. If they truly cared, they sold me a product they would have responded preemptively. If I was behind, which I think may have been the case, who knows. I would have all Management packing orders. This is the third order in the last 3 weeks this has happened. I usually let things go...

Lame asf. I had to email multiple times just to get a response even though they said they'd respond the next day. Then my order took forever just to be shipped out. Like bruh just ship the damn knife 😭😭 i kinda hated shopping on this website and probably will never be back on here to be honest. It sucks. The communication sucks. I just want my package bruh. Anyways i'm going to shop on KnifeCenter now

Good evening my name is Mr. Robert Flores I made a purchase on 12 29 23 and literally have had no response back about a delivery time or when my order will be shipped out

I ordered a couple of knives for gifts and they had my old cc. So I tried updating my payment information about a half dozen times to no avail and then received an email stating they just canceled the order. Didn't try to resolve the issue. They did say I should have called them after they had already canceled it. I've ordered several knives in the past but never again. The customer service is terrible.

Tried to contact Customer Service at 4:08 pm pacific standard time, received a automated message saying they are closed. I had to call them the next day at work and was placed on hold for over 10 minutes. I will never purchase another product from them!

Ordered the same knife twice, first time said that there was an issue with my card info. I said ok double checked it and reordered it with the verified address. And a second time it was kicked back, after knowing what was entered to be 100% correct. Contacted customer service through the email and received a automatic generated response with the exact same email that their third party fraud team flagged my card.

Won't buy from here again, rather go to another site.

Your website is vague and your email response leaves me wondering if I'm getting my order processed

I needed to cancel an order that had not been shipped yet. It was on a Sunday, so nobody would be working to ship out my order. I contacted Blade HQ to every email listed as a contact to deal with the order. I was informed right after they opened that the order had already been shipped. It shows the label was generated 5 minutes before I was emailed. So unless someone packed it up and took off to make sure the package was sent out that second it was still in the building, but nobody can be bothered to go the extra mile and ensure the order was intercepted and appropriately cancelled. So frustrating! What's the point in having customer service? Guess it's not to be helpful.

Three times I tried to order $200 plus knifes over the last 2 years. ASked question about product, put item in cart and gone from cart before I got answers. No info on asking about stock replenishments of certain knives.

Why do I still get " would you like to review?"
Instead of an update on a $600. Plus order. Not much to ask.

A knife was delivered to me that had been previously opened, all packaging removed, no data sheet, or cleaning cloth provided. When I complained I was given a bull$#*! response that the seller replaced the spring and that's why it was opened. Never buy from crooks.

BHQ offers good selection and prices but lags behind other knife vendors in customer service that offer comparable selection and prices. Every time I login to my BHQ account I get a gratuitous scare email about new login. When I objected I was promised by BHQ that this would stop. But it hasn't. And when I confronted them on this they just went back on their promise to me. So I'm switching from now on. I have two outstanding orders with them. They will be my last with BHQ.

Unfortunately I am very disappointed with overall lack of timeliness. Recently I placed an order for a dessert Warrior. It took several days for the package to be shipped. I just made another purchase Saturday morning and as of this email. Monday, late afternoon nothing has been shipped. In prior orders the response was much faster. You just launched a new incentive program but show know regard for the people who spend good money to add to their collection prior to this program being launched. Look at my history and youll see ive been a true supporter since the Ben days, spending thousands. If the lack of effort from Blade Hq continues in this manner ill spend the money I do each year with other edc retailers. Sorry but i have been disappointed with Blade Hq with these last two Orders

Ordered the referenced knife and added another item to get over the free shipping threshold. Received only the small item with no response from 2 emails to customer service. After sending another email today I was informed my knife was now out of stock and they would refund my money. I asked if I could return the other item and no one responded. I just wanted the knife I ordered. This was my first…and last order from Blade HQ. I will stick with SMKW and knifeworks.com, people I've grown to trust, in the future.

I bought a Bark River knife at blade hq on June 7,2023 and have not received anything to date, and I think I will receive nothing.
After several emails from me to relaunch them, I was always entitled to the same answer that they took care of everything.
I was contacted by a certain Tiffany on the trustpilot site because I had left a bad comment, and so this person gave me a new email address where I had to reach her to solve the problem, except that this address leads to nothing and after several emails from me, I had no answer.
I then re-left a bad comment on trustpilot and there she had the nerve to tell me that I had not contacted him again...
This person lies as he breathes, flee this site European Friends are dishonest thieves.

Bought 2 days before the stated guaranteed ship by date for Christmas no package no tracking info sent an email on Thursday 3 days after ordered... no response until Monday saying umm it's being prepared for shipping...

They don't care about you, they have so many customers that they feel they can afford to not care about having good support. I purchased a knife and 2 weeks later it went on sale, I asked them to price match it and they said no, their return policy is 90 days so they would rather loose $170 on a return plus shipping than to price match and loose $40 and keep a customer happy. So I found the same knife cheaper EVERYWHERE ELSE. I told them they lost my business everyone I know and didn't care.

Keep getting the spin and apparently now I have been blocked from the Grindworx Facebook page as well. And I didn't even post anything other than asking about my order since I couldn't get a response through any other means. This entire order has been nothing short of a complete $#*! show. Never again. I'm hoping at this point that I one day just get what I paid for.
As far as blocking me on Facebook, that's just childish. But I'll most certainly use social media to get the word out on how this company handled everything.