Bissell

Finally, after getting someone on the phone about the Bissell, I am told that the warranty will only be a rebuilt machine and whatever time left will be my warranty. They will not replace with a new machine even though I have only had the Bissell for less than a month. I am really shocked that aa company this large has such a poor repair/replacement/warranty policy. I will never buy a Bissell product again

I've been on hold for 1.5 hours waiting for a representative to assist me with support regarding a bissell carpet shampooer product I purchased. No one answered my call, this is my second attempt. Very frustrating! They either don't have enough support agents or customer support is non existent.

1:15 minutes on hold this afternoon and 1:05 on hold this evening. After the wasted 1:15 I finally gave up and requested a call back. A customer service rep called back while I was out about an hour later. He said I had to be with the product even though I gave him the model number, etc. He said he would make notes on how long I was on hold and that I should call back. I did this evening and another 1:05 on hold listening to inane music on hold and sales pitches. I gave up again I attempted to contact them
Regarding a Bissell Powershot Slim steamer that stopped working after a month or so. Bissel
CS replace my more expensive model
Which also stopped working after about 3 months with with the Powershot which should be called the Weakshot. It's a piece of junk. You'd be better off boiling water and throwing it on your carpet. Bissel Wicked Combo of terrible steamers and even worse Customer Service. Maddening experience.

Called 11/1/23 for replacement rolls for my Bissell Crosswave Pet Pro since they are no longer stocked with Wal Mart, etc. A gentleman answered, had no idea what I was asking, placed me on hold for over 15 minutes. I hung up and ordered from Amazon. Eeeeessshhhh!

Staff at Bissel are absolutely useless if u want parts forget it they don't know there products wanted part 4 my machine getting the runaround

I purchased a product that didn't work. I had to negotiate for days to get Bissell to pay return shipping costs. I had to follow up to prove that it had been returned to the depot. They said the tracking number on the email was blurry - for goodness sakes! I have rung them, written countless emails, and had fruitless conversations designed to stall, frustrate and make getting a refund difficult. DO NOT BUY FROM BISSELL. Products are $#*!e and customer service none existent

I have bought two Bissell vacuum cleaners and both of them smelt like rubber was burning I took it apart the belt is fine but the brush will not move I called and asked about a refund and I was told I could not get one so therefore I will no longer buy your product and I will let others know about your vacuum cleaners do not buy them they suck

Purchased bissel product had it 45 days contacted the customer support. The machine had 2 red lights. There was nothing that could be done at home had called multiple times was left on hold hung up on given information and promised a supervisor would contact me. I'm now going on week two with no response. I paid over five hundred dollars for this piece of c***

I bought a Bissell Pet Hair eraser in April. I was not able to use it until three weeks ago due to having a full knee replacement. The first time I used it, I notice a 2 inch wide area of the brush roller does not pick anything up. Cuatomer service says you're supposed to take the whole vacuum apart for maintenance after every use. But this was the first time it was used out of the box. Plus, who ever heard of having to take the vacuum apart after each use? That is the dumbest thing I've ever heard! I had a Shark for five years, and that thing was a beast. It never missed anything. Of course Bissell won't take this piece of junk back, either. Make no mistake, there will NEVER be another over-priced, useless Bissell in my house!

My vacuum caught on fire an it's throughly cleaned after each vacuum. I contacted customer service they belittled me and did not resolve the issue let alone show anyconcern.

At een vreselijk k*tbedrijf zeg. Ik heb een tankje gekocht omdat de oude kapot ging (na 3 keer gebruiken). Bissell heeft een aparte onderdelen-shop en je hebt eerder je euthanasie-verklaring rond dan dat je een retourform van deze klungels krijgt. Ben nu al 5 mails verder... drie telefoontjes en nog steeds geen retourformulier binnen, KOOP HIER NIET!

Bought an upholstery spot cleaner that failed to spray within 1 year (Model *******G). Reached out to product support, they sent me the troubleshooting guide for low pressure spray. This did not work, so they recommended a Bissell service center. Nearest one was 150 miles away.

So, silly me, I thought I had a lemon and bought another one (5207G). I was this time very careful to thoroughly rinse out the spray nozzle after each use with clean water.
The same. Exact. Failure. Happened again within a year. Reached out to product support and they sent me the same guide which was not helpful and then recommended a local service center 150miles away... When I asked if there was another option they offered me 20% off my next purchase with "free shipping."

No thanks. Garbage product. Garbage support.
You will never receive a cent of my money again.

I purchased the Bissell Crosswise Hf3 a few months ago. My roller needs changing and my filter. I have gone online to every store imaginable and there are no parts available. I called Bissell company itself and was told the rollers and filters will not be available for 2 months. So much for this great vacuum. What good is it if they don't make the rollers and filters? Do not buy this item. The company could care less.

Purchased a spinwave late December 2022. As of this date, there have been several emails, calls, etc to the misnamed customer service. Machine worked well for about a month then stopped dispensing cleaning solution in mop mode and the front wheel keeps falling off.
The app describes the cleaning solution remedy - which was followed twice without effect and no mention of the front wheel issue.
Stay away from this company - worst I have ever dealt with.
Going to throw my machine in the trash where it belongs and purchase the irobot 7+ combo that I should have in the first place.@#$* off bissell

Customer service is terrible when you are trying to troubleshoot Model 2156W, a machine that simply quit working shortly after the 1-year warrant expired. Two whole suggestions: 1. Check the extension cord. 2. Try another outlet in your house. This is on the fourth call to customer service after twice having my call cut off.

There's no way to get to the motor without breaking open the plastic housing. The machine has hardly been used. They offered me 20 percent off of another purchase since the warranty was up. Why would I buy another one, even with a 50 percent discount?

I purchased a 350.00 product on dec.2nd.it arrived on dec. 6. i put it in the closet till dec. 25 and gave it to my wife for christmas. Upon using it a week after she opened it, she just didn't like it.we called bissel to return it and they won't honor it cause the 30 day return had ran out on jan. 5th. How is that fair to any customer? This 30 day policy was falsely advertised to me. I will never deal with Bissel again. Hopefully you won't either.

I bought Bissell Pro Heat Pet turbo and I have not had nothing but trouble with it releasing water.It is nerve racking.I have always bought Bissell products but I think this is my last one.I5 cost too much money not to work.I am highly disappointed.

I don't recommend this machine. It has a 1 yr warranty and I did not use it a lot and the moter
Burned up after 2 yrs. I contacted the customer service at Bissell and they were NO help. I will
Buy a different brand even I like that they SAY they help pets if they really do. They don't help
The pet owners,

When we first bought it was great. Wasn't long after we used a piece broke and we had to tape it. Now the base wires broke and we paid full price for this. Is cheaply made that plastic piece breaks within a month and now the wires break. I have a vacuum that I have had for 30 years and still going good just not cordless. Guess I'll save my money and use my old faithful.

Customer service was kind, respectful and I felt no way advisarial. It's the policy that bissell offers for there products. I need a new battery at 75 a copy. They offered a 20% discount. I've used this for 3 months, purchased in 2019(I know hard to believe) anyway, I would rethink your cordless vacuum purchased going forward. We are looking at Dyson. Much more expensive but perhaps you get what you paid for. Bissell is not made in America. Not sure about Dyson. But I will rethink before I make another purchase.

Ma vaccum a brisé et le service clientèle refuse de me la remplacer pour 3 jours hors garantie quand j'ai appelé avant la fin de la garantie et quand j'ai envoyé les photos du numéro de série elle me dit désolé c'est plus garantie de 3 jours c'est n'importe quoi. Paola très mauvais service clientèle vaut appareil dure 4 mois c'est très mauvais comme produit.

I purchased the Bissell from Walmart. This is the 2nd and final Bissell I will ever purchase. The vacuum works for 4 or 5 cleanings. Then it no longer will pick up anything. I contacted the company. They guided me in removing the plate and going into the side hose where all the dirt had jammed preventing any more dirt to be picked up. This is the 2nd Bissel I purchased with the same POOR DESIGN. There is absolutely no reason that dirt should be jammed in the side hose section and the consumer has to clean out the tunnel of the side hose. Do yourself a favor and look for a quality more expensive vacuum. These cheap poorly built vacuums are not worth it.

If purchasing I definitely don't recommend purchasing through website, I've brought the washer 2889F straight from the website and was unlucky enough to receive a faulty product, gave out in barley 20mins of use as belt refused to stay on, been $#*!ed around with phone calls getting told they'll be getting back to me withing 24hours, twice, third time getting told I'll be getting a phone call back from manager, which also didn't happen, more emails, I've now been left with pretty short emails telling me to simply fill out the return form. Which states in their terms and conditions that not only do I have to cover shipping costs but am also liable to any damage or misplacement that may occur during transit. Not to mention that product must be received within 14 days of contact from my end but also give at least 8 to 10 for shipping. Too many loop holes to be screwed when I received a faulty product and not just simply changed my mind. I wish I've simply gone into a shop to make this purchase as I'm sure this would've been dealt with alot quicker and with more effort from the staff end.