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BIOLUMA has a rating of 3.8 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BIOLUMA most frequently mention customer service. BIOLUMA ranks 4th among Eyelash sites.
No critical highlights yet
I bought 3 orders directly from its website and received 20% discount. The delivery took only 2 days or so with full bottles. I started to apply Bioluma on my eyelashes twice on Jan. 18. Till now is only 11 day count, but I have noticed change in the length and thickness. And I can see my eyelashes grow very fast on the area that lost hair. Plus, it doesn't cause any side effect to my very sensitive skin and eyes. Will post an update with picture when I reach one month. Btw, its customer service is awesome.
I do not recommend anyone do business with this company. I tried to purchase one bottle for trial but was charged $288. I tried to cancel the order within minutes of my debit card being charged. It is impossible to reach anyone by phone and although I emailed them repeatedly to cancel the order, they processed it. I returned the order without opening the package, but you can imagine my dismay when they only refunded $240.06. I lost almost $48 plus shipping cost and received nothing in return. Their website is misleading because I was unable to confirm my purchase cost before I was charged. I cannot say if the product is good, but I know their business practice, refund policy, and customer service suck. I paid almost $60 for an extremely bad experience. Buyer beware!
I do not recommend anyone do business with this company. I tried to purchase one bottle for trial but was charged $288. I tried to cancel the order within minutes of my debit card being charged. It is impossible to reach anyone by phone and although I emailed them repeatedly to cancel the order, they processed it. I returned the order without opening the package, but you can imagine my dismay when they only refunded $240.06. I lost almost $48 plus shipping cost and received nothing in return. Their website is misleading because I was unable to confirm my purchase cost before I was charged. I cannot say if the product is good, but I know their business practice, refund policy, and customer service suck. I paid almost $60 for an extremely bad experience. Buyer beware!
Products used:
Bioluma Lash serum
I purchased the sculpting gel and am waiting to judge on those results. My issues is with the customer service. I had an issue and right from the beginning they could not be wrong or even understand my view. The always responded with "sorry you did that" type comments. I dealt with * on the support team and the customer service was not even slightly present in her skills set. I will not support this company.
*Personal information redacted by admin
Very ineffective. I have used a few different eyelash serums and always got good results even when not using it regularly. I purchased this product because they were having a special and have been applying it religiously day and night but my eyelashes... which were looking pretty good from the previous products - have regressed and gotten worse.
Hi Milan,
Please keep in mind our products are made with natural ingredients, so there is no way to guarantee 100% that every single person will see results immediately. On average our customers’ feedback is that they see results between 6- 8 weeks. A few customers have seen results after 8 weeks. Again, because of the use of natural ingredients the results may vary from person to person.
Product makes eyes itch and burn slightly.
Also they have subscriptions that are really difficult to get out of. I have requested to cancel twice and they have ignored and charged me $124 aud each time. They have not offered a refund.
Hi Tamara,
We checked our records and your subscription was cancelled and you were refunded the full amount for your renewal order on April 14th, 2020. You have not placed any order since that order.
Please note that when you complete your order, you provide us an email and we email you your subscription information and a link to you subscription. You can cancel your subscription by emailing us or by going through the link. Unlike other companies, we have made it easier for our customers to control their subscription options.
Do not buy this product. The product does not work at all. The company, in an effort to boost income, imposes ridiculous charges on any return. DO NOT BUY anything from this company.
Hi Denise,
Our return and refund policy and terms are very clearly stated on our website and under terms and conditions, which you can clearly go through prior to purchase. Unlike many other companies we offer refunds up to 60 days after purchase.
I have been using the serum for at least a month and have not noticed any change in my eyelashes.Im not satisfied with bioluma
My eyelashes had bad reactions.
So I stopped using it and switched back to another serum.
So please watch out if you use it.
Bioluma eyelash serum didn't work for me and my friends. Used for 3 months religiously, pretty sure we saw zero results. Will be returning.
I have been using the serum for at least a month and have not noticed any change in my eyelashes.
Hi,
Bioluma takes 6-8 weeks to start noticing results. Because of the nature of its natural ingredients, it may take longer or shorter amount of time for each individual.
This is my third month and I haven't seen any improvement so far. I think I was better off using castor oil than this product. I'm done with this and will stick to my previous DIY of castor oil and vitamin e.
I've been using bioluma for nearly 6bweeks with no effect - zilch. I've had success with revitalash before but opted to try bioluma as it is cheaper. I'm sorry I bothered. What a waste of time.
Hi,
Bioluma takes 6-8 weeks to start noticing results. Because of the nature of its natural ingredients, it may take longer or shorter amount of time for each individual.
We also noticed, you left the same exact review for Woolash. You may have reviewed Bioluma by mistake. We are not in any shape or form affiliated to any other Eyelash serum company.
Please correct this review if made by mistake.
I bought one tube of bioluma at least so i thought i did. I clicked on 1 bottle but at the very top, in small print it says "Subscribe N-Save / Single Order. It automatically marks you as subscribe and save so they can charge you monthly for a subscription. They are complete con-artists because they make you think you are buying one tube when in reality they dont even sell one tube, you have to at least buy three. Very deceiving company. I am returning the item but i have to pay to ship it back to them and then a handling fee of $10. Do not buy from a company like this they are complete thieves. Not to mention the item ships from Canada so not only do you pay shipping but you also get a separate charge for a cross-border fee.
DO NOT BUY FROM THEM... not only do you have to pay return shipping, you also have to pay $10 per unit returned. So for 6 items, I'm out $60 plus shipping.
Tip for consumers:
Buy from a reputable company
Products used:
The lash serum
Gain trust and grow your business with customer reviews.
Hi Misty,
Our intention was not to make you feel wrong in any way. We simply pointed out the facts that you signed up for a subscription on your own. We pointed out that even if you were in a rush to purchase and didn't see the subscribe tab you ordered from, you would have seen the subscription information on your order page, on the order confirmation page and on the order confirmation email. In addition we also sent you a reminder email of your upcoming renewal order 3 days in advance.
You could have cancelled your subscription or emailed us to cancel your subscription at any time after receiving all those emails. We even mentioned to you that we understand you overlooked all these emails and reminders, so we can offer you a 50% refund. We are a very transparent company and at no point shipped you products without informing you.