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    BIOLUMA

BIOLUMA

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Overview

BIOLUMA has a rating of 3.8 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BIOLUMA most frequently mention customer service. BIOLUMA ranks 4th among Eyelash sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Quality
    5
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Reviews (49)

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2 months (5) customer service (5)
Thumbnail of user collettet14
Georgia
1 review
1 helpful vote
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February 9th, 2022

I do not recommend anyone do business with this company. I tried to purchase one bottle for trial but was charged $288. I tried to cancel the order within minutes of my debit card being charged. It is impossible to reach anyone by phone and although I emailed them repeatedly to cancel the order, they processed it. I returned the order without opening the package, but you can imagine my dismay when they only refunded $240.06. I lost almost $48 plus shipping cost and received nothing in return. Their website is misleading because I was unable to confirm my purchase cost before I was charged. I cannot say if the product is good, but I know their business practice, refund policy, and customer service suck. I paid almost $60 for an extremely bad experience. Buyer beware!

Products used:
Bioluma Lash serum

Service
Value
Shipping
Returns
Quality

Date of experience: February 9, 2022

Thumbnail of user milans40
Illinois
2 reviews
2 helpful votes
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January 23rd, 2020

Very ineffective. I have used a few different eyelash serums and always got good results even when not using it regularly. I purchased this product because they were having a special and have been applying it religiously day and night but my eyelashes... which were looking pretty good from the previous products - have regressed and gotten worse.

Date of experience: January 23, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Milan,

Please keep in mind our products are made with natural ingredients, so there is no way to guarantee 100% that every single person will see results immediately. On average our customers’ feedback is that they see results between 6- 8 weeks. A few customers have seen results after 8 weeks. Again, because of the use of natural ingredients the results may vary from person to person.

Thumbnail of user trucn7
Viet Nam
1 review
2 helpful votes
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January 29th, 2020

I bought 3 orders directly from its website and received 20% discount. The delivery took only 2 days or so with full bottles. I started to apply Bioluma on my eyelashes twice on Jan. 18. Till now is only 11 day count, but I have noticed change in the length and thickness. And I can see my eyelashes grow very fast on the area that lost hair. Plus, it doesn't cause any side effect to my very sensitive skin and eyes. Will post an update with picture when I reach one month. Btw, its customer service is awesome.

Date of experience: January 29, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Truc,

Thank you for your feedback. We are happy to hear how pleased you are with our products.

Thumbnail of user rachels545
Illinois
1 review
1 helpful vote
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May 15th, 2020

I use their sculpting cream religiously 3 times a day, and I love it. I can feel it working and have lost inches off my stomach in the last 2 months! I have used some other expensive slimming creams earlier but this one feel comfortable and it works.

Date of experience: May 15, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Rachel,

Thank you for your feedback. We are happy to hear you are pleased!

Thumbnail of user mistyr116
Colorado
1 review
0 helpful votes
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January 29th, 2021

I purchased the sculpting gel and am waiting to judge on those results. My issues is with the customer service. I had an issue and right from the beginning they could not be wrong or even understand my view. The always responded with "sorry you did that" type comments. I dealt with * on the support team and the customer service was not even slightly present in her skills set. I will not support this company.

*Personal information redacted by admin

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2021

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Misty,

Our intention was not to make you feel wrong in any way. We simply pointed out the facts that you signed up for a subscription on your own. We pointed out that even if you were in a rush to purchase and didn't see the subscribe tab you ordered from, you would have seen the subscription information on your order page, on the order confirmation page and on the order confirmation email. In addition we also sent you a reminder email of your upcoming renewal order 3 days in advance.

You could have cancelled your subscription or emailed us to cancel your subscription at any time after receiving all those emails. We even mentioned to you that we understand you overlooked all these emails and reminders, so we can offer you a 50% refund. We are a very transparent company and at no point shipped you products without informing you.

Thumbnail of user andrear364
New Jersey
1 review
1 helpful vote
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January 11th, 2020

This is the best eyelash serum i have used. I'll admit, I had my doubts after reading reviews. But decided to give it a shot after a friend recommended it. And I love everything about it. And my eyelashes have never looked better.

Date of experience: January 10, 2020

Thumbnail of user mias88
Florida
1 review
1 helpful vote
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April 29th, 2020

I love it. I have been using it for a couple of months now. And I can tell the difference. My mid section feels firmer and the cellulite on my thighs are almost gone. I love it so far. I'll keep using it and update this in a few months.

Date of experience: April 27, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Mia,

Thank you for your feedback. We are happy to hear you are pleased!

Thumbnail of user tamaraw223
Australia
1 review
2 helpful votes
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April 15th, 2020

Product makes eyes itch and burn slightly.

Also they have subscriptions that are really difficult to get out of. I have requested to cancel twice and they have ignored and charged me $124 aud each time. They have not offered a refund.

Date of experience: April 15, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Tamara,

We checked our records and your subscription was cancelled and you were refunded the full amount for your renewal order on April 14th, 2020. You have not placed any order since that order.

Please note that when you complete your order, you provide us an email and we email you your subscription information and a link to you subscription. You can cancel your subscription by emailing us or by going through the link. Unlike other companies, we have made it easier for our customers to control their subscription options.

Thumbnail of user stevena390
New Jersey
1 review
0 helpful votes
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August 13th, 2020

I am very happy about my purchase. I use my cream pretty much daily in addition to a sauna vest. These two help me sweat vigorously while I do my MORNING walk/ run. I am my biggest critic, I must say that I am very pleased about how I feel and what I perceive as a Great Product to aid in the lose of weight.

Date of experience: August 12, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Steven,

Thank you for your feedback. We are happy to hear you are pleased!

Thumbnail of user ramonam39
Netherlands
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

I am very pleased with this serum so far. I have used it for a couple of weeks and feel like I am already seeing a difference. You must be consistent in applying it to see results. I would highly recommend.

Date of experience: August 16, 2019

Thumbnail of user marya1000
New York
1 review
4 helpful votes
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September 24th, 2019

I read the reviews here and was in two minds whether I should try this product.

My friend has been using it and I saw her lashes grow so I decided to give it a shot. I'm so glad I did because I absolutely love it. And its so easy to use. I've used it for close to 2.5-3 months now and my lashes are so thick!

Date of experience: September 24, 2019

Thumbnail of user amyr306
New York
1 review
2 helpful votes
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August 7th, 2019

In my experience, I loved the product and top notch customer service. I have been using it for 2 months now, and love the results. My lashes are so much thicker.

The customer service reps responded to my emails in a matter of minutes.

Date of experience: August 7, 2019

Thumbnail of user bernadetteg27
California
1 review
6 helpful votes
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October 7th, 2019

I bought one tube of bioluma at least so i thought i did. I clicked on 1 bottle but at the very top, in small print it says "Subscribe N-Save / Single Order. It automatically marks you as subscribe and save so they can charge you monthly for a subscription. They are complete con-artists because they make you think you are buying one tube when in reality they dont even sell one tube, you have to at least buy three. Very deceiving company. I am returning the item but i have to pay to ship it back to them and then a handling fee of $10. Do not buy from a company like this they are complete thieves. Not to mention the item ships from Canada so not only do you pay shipping but you also get a separate charge for a cross-border fee.

Date of experience: October 7, 2019

Thumbnail of user pearlb41
Nigeria
1 review
19 helpful votes
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August 17th, 2019

This is my third month and I haven't seen any improvement so far. I think I was better off using castor oil than this product. I'm done with this and will stick to my previous DIY of castor oil and vitamin e.

Date of experience: August 17, 2019

Thumbnail of user marisap19
California
1 review
3 helpful votes
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August 17th, 2019

I love this eyelash serum. It definitely feels different from the other serums I've used in the past. I started seeing results almost afrer 2 weeks.

I ordered the subscription order by mistake, but in hind-sight, I'm glad I did cuz this is the best serum I've used. They have an option to buy subscription or one time purchase on their order page. I think people might be missing that (just like I did)

Date of experience: August 16, 2019

Thumbnail of user lauras1180
Illinois
1 review
1 helpful vote
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March 10th, 2020

I love it. I had issues with some other products I have used. But I have had no side effects with this serum. I'm so happy with my lashes now. They are thicker than ever before.

Date of experience: March 10, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Laura,

Thank you for your feedback. We always love to hear from our customers.

Thumbnail of user deniseb730
New York
1 review
2 helpful votes
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August 11th, 2020

Do not buy this product. The product does not work at all. The company, in an effort to boost income, imposes ridiculous charges on any return. DO NOT BUY anything from this company.

Date of experience: August 11, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Denise,

Our return and refund policy and terms are very clearly stated on our website and under terms and conditions, which you can clearly go through prior to purchase. Unlike many other companies we offer refunds up to 60 days after purchase.

Thumbnail of user linsayj
Florida
1 review
2 helpful votes
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March 27th, 2020

I love it. It absorbs into the skin easily. I was afraid it was like the other creams i have used, but this one definitely works! You can feel it working as soon as you put it on.

Date of experience: March 26, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Lindsay,

Thank you for your feedback. We always love to hear from our customers.

Thumbnail of user ashleyf320
New Jersey
2 reviews
1 helpful vote
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February 28th, 2021

I love the Bioluma eye lash serum. I was eager to try it and it has exceeded all my expectations. I am amazed how well it worked for me and that I saw results within the first month. Great Product!

Products used:
Eye lash serum

Service
Value
Shipping
Quality

Date of experience: February 26, 2021

Thumbnail of user kayg81
New Jersey
1 review
1 helpful vote
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December 19th, 2019

My experience with bioluma has been great so far. I have sensitive skin around the eyes, i used 3 other serums that gave me a red rash around the eyes. But with bioluma i didn't have any issues. And I love how long my lashes have gotten. I have started using it on my eyebrows too!

Date of experience: December 18, 2019

Thumbnail of user bessl4
New York
1 review
2 helpful votes
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October 8th, 2019

I am 100% sold on this product. As a former user of Latisse I think Bioluma is a superior product. Price point and no darkening of tissue. Easy application. I followed the reccomend twice a day instruction but have now gone to once a day. I have only been using it for 6 weeks but it's part of the regimen now.

Date of experience: October 8, 2019

Thumbnail of user amandap333
California
1 review
1 helpful vote
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November 12th, 2019

This is the only one i have tried that doesn't give me a rash. I have tried 3 other serums and they all gave me a bad red rash, like i have been in a fight. Bioluma really works! I love my long lashes

Date of experience: November 12, 2019

Thumbnail of user daniellec343
New Jersey
1 review
1 helpful vote
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June 28th, 2020

I am extremely happy with my results, I've been using Bioluma for just over 4-5 weeks and I am already seeing the results. I'm super happy with the product.

Date of experience: June 28, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Danielle,

Thank you for your feedback. We are always happy to hear from our customers!

Thumbnail of user tamaras222
New York
3 reviews
5 helpful votes
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November 20th, 2019

This company has amazin customer service. I did'nt see results in the first month I used bioluma and contacted customer service about it. They explained that the natural ingredients take longer to work than the chemical ingredients in some other serums. I continued to use it for 2 more weeks and i see amazin results! Love. Love. Love bioluma

Date of experience: November 18, 2019

Thumbnail of user jemmah3
District of Columbia
1 review
1 helpful vote
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July 23rd, 2020

I can feel it working in 5 mins. It's not uncomfortable like the other creams I have used. It's a mild tingly feeling. And it worked like a charm. Lovee Bioluma products.

Date of experience: July 23, 2020

Thumbnail of user biolumab
BIOLUMA B. – BIOLUMA Rep

Hi Jemma,

Thank you for your feedback. We are happy to hear you are pleased!

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Thumbnail of user biolumab
BIOLUMA B.

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