BILL has a rating of 1.3 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BILL most frequently mention customer service, bank account, and phone number problems. BILL ranks 10th among Bill Pay sites.
This company responds to reviews on average within 2 days
I was referred here by a friend and I took the risk of transacting even when she said she only read the reviews too. But at the end I'm glad I did business with you guys.
Don't waste your time! Deceiving, no live person! They have one single person live to redirect you to iRobot that doesn't answer to give you a call back. Horrendous! If you see a review with over 2 stars that's a fake review!
If you spend all of your time in Bill.com, it's probably a great product. However, everything breaks down when you use any of their integrations. Both the Quickbooks Desktop and the merchant account interfaces to Vantage/Paytrace have so many bugs. Their tech support is good about helping you out with any challenge, but the bugs never seem to get fixed no matter how many time you point them out the them.
Bill.com com will result in the total loss of control of your accounts payable function. There is no customer service and the reports are very lacking. This is software written by tech people who have no idea how the accounting works. DO NOTUSE BILL.COM.
Paul CFO
Hi Paul,, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
We had nothing but issues with this program from day one. From over charging, to incorrect syncing. It did nothing but have issues. When we separated from a client using it, they took our access away and gave it to the client even though we were paying for the use of the system. I then was basically told they couldn't do anything to help me when I was being charged for added users and companies. Zero stars. DO NOT RECOMMEND.
Hi Lisa, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Bill.com claims to have sent money to an old account at Wells Fargo which has been inactive for years. Wells Fargo doesn't have the money, our clients didn't get the money back, and Bill.com says it's at Wells Fargo. I trust our clients and they will testify that the money didn't come back to them. I cannot believe the business practices of these companies. To add insult to injury, there is no way to speak with anyone at Bill.com. They claim you can submit your name for a callback in 2 business days. Unbelievable.
Hi,, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
You can't get anyone on the phone. They take eons to set up ACH and checks take over 45 days to arrive. This is my 4th month with them and they are absolutely horrible to work with. Vendors set up never seems to work and you have to rely on chat to attempt to get help. They are the worst payment company and they aren't good for small businesses and non profits.
Hi Yartzy,, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
I've been told for months that my rent relief check is in payment processing. I keep getting told that I'm waiting for them to cut the check and mail it. What is the hold up and how difficult can that be? Is not brain surgery. If it wasn't an urgent issue, I wouldn't have asked for help. Honestly, the State needs to do something about this because Bill.com doesn't seem able to handle this. I'm about ready to start raising hell at the top. It's like when BOA was put in charge of all the EDD funds. It was too much for them. I'm not going to continue to wait much longer, and by that, I mean, a day or 2 tops. We lost family to covid. We worked, and struggled and lost jobs. We've done all we can to survive just to get to the point where others are doing less than mediocre? I can't do this.
We're sorry to hear about this experience, Audrey. Please contact the rent relief program case manager directly for any updates, invitations, notifications, or status information about payments they have issued or intend to issue. When you reach out to rent relief, if they refer you to BILL, please ask to speak with a Rent Relief supervisor, and feel free to reference this message as confirmation we can no longer disclose that information, and that you must work with them directly. I apologize for any inconvenience this has caused you, and we appreciate your patience and understanding. For further inquiries please visit your state’s rent relief program website, or speak with a Rent Relief supervisor via phone call.
This app is awful! I made a mistake when I entered my bank account and noticed it right away. I was supposed to get the money on friday but because of this I did not get it. It made no sense because the money had not even been sent by the payor yet! It is now Monday and almost 2pm and I still don't have the funds!
Total scam! Cannot get in touch with anyone and I know very well that they are just holding my funds and costing me money in the meantime. This is absolutely ridiculous and I will never use this again!
We're sorry to hear about this experience with our app, Valerie. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by visiting this website:https://help.bill.com/hc/en-us?s=1
I have a vendor that is using bill.com. You are suppose to be able to get your money transferred directly to your account. I tried and it wanted me to pay $49.00 per month to do it. I contacted support and they responded but I have to pay the $49.00 per month to get their response. I would not recommend them because it takes so long to get paid. I send my bill the 1st of the month and I am lucky to see a check by the 15th.
We're sorry to hear about this experience with our app, Roger. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
I was paid by a company through Bill.com. I called the company to get a breakdown of the payment for allocation and they told me I had to get my invoice from Bill.com. Apparently in order to get an invoice I need to create a bill.com account. In order to create a bill.com account you have no choice but to provide your bank account information and agree to electronic payments. WE DO NOT WANT ELECTRONIC PAYMENTS, we just want our invoice. Turns out you can't even get any support or ask your own questions without creating an account first. Crazy. Everything about this company screams SCAM! If I could leave zero stars, I would.
We appreciate your review Catrena and we're sorry to hear about this experience. We'd like to have our team reach out to assist, please do not hesitate to provide us with your best email address.
Several of my clients use bill.com so i have to; it is the worst platform I have ever had the misfortune to use. Completely non-intuitive. I have to spend a lot of time entering invoice details; the interface seems to change regularly. Today was the last straw: I need to c. C. a few people and the system rejected them; there are no instructions for adding a c. C. I found instructions by googling ("add contact") but there is no button to add contact. This product deserves to be deep-sixed.
Hello Ian, thank you for your feedback. We’re sorry to hear that you’ve been experiencing difficulty, we’re here to help! Please feel free to provide us with your best email address. We'll have a member of our Customer Support Team reach out to help address any issues.
Bill.com is the BANE of my existence. What a wretched interface. Even worse than QB desktop. Just go out of business already.
Thank you, Ashley, for your feedback on our service. We are sorry for any frustrations you have had with our BILL software. We would like to offer our assistance if needed. You can send an email to feedback@hq.bill.com with your contact information or alternatively, you can go to our website: https://help.bill.com/hc/en-us and request a call/chat or email
I've been using bill.com to pay my bills for a couple years and recently the customer support is almost non existent. There is NO PHONE SUPPORT and the chat function hasn't been effective with any issue I've had in the last 3 weeks. Sometimes waiting DAYS between responses.
Tip for consumers:
Support is the big issue
Products used:
paying employees and bills
Hi Gary, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Beware of Bill.com if you have Invoice2go account beware they acquired invoice2go for 625 million if you use there merchant services and you have a charge back they will lock you out of your invoice 2 go account and hold you hostage from you customers on there platform fo more personal information so they can screw you they give you a deadline to give them the information there trying to force out of you and they will close your account before the dead line therefore they not acting on a honest bases there not a strait shooters so drop your invoice2go account and use your major banking invoice its safer dont say i didnt tell you so I been with invoice2go over 15 years and since bill.com acquired them the canceled my account in one month stay away
Thank you for your feedback. We apologize for any frustration you may have experienced with accessing your Invoice2go account. If you need assistance, please contact us at support@invoice2go.com. We're here to help!
I have CASH APP for receiving INSTANT payments from friends and family. An "Employer" sent me to Bill
Com so I could get paid. Bill is now taking me that "My bank account doesn't accept instant payments" and that I have to WAIT 1-2 business days for my funds to be deposited.? I call CRAP.
BUT, if they can hold my $$ and your $$: for one to 2 days, and draw the interest on it... Can we say just another lying, house of cards, no one behind the curtain while we line our pockets. Glad I'm old, because the world you have coming your way, if going to be run by AIV and Robots.
Thank you for your review Scott. We appreciate your feedback and would love to assist with any outstanding issues. If you provide the best email to contact you at, we'll have our customer support team reach out to you directly!
DON'T USE THIS SITE. It has the worst customer service I've ever dealt with. They have been "reviewing" my account to confirm my bank account for THREE WEEKS, so now I have so many backed up bills that are considered late. They don't have a customer support phone number, and their email response is painfully slow. Save yourself and your customers, choose a different site.
We're sorry to hear about this experience with our app, Abigail. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Account canceled without notice AFTER they charged me $69/month for the service. I provided all the KYC (Know Your Customer) documentation they requested during the free trial, which they approved. We are a small business and have been in business for four years. I have references, contracts, perfect credit score. We recently got two big contracts and immediately started invoicing about $20k per month. After 30 days of using the system, boarding my clients on the platform, generate invoices, and having them start paying, they CLOSED the account. No explanation. This is AFTER we had submitted all documents 30 days ago and the approved out account. They returned my held funds BACK to my customers. This is the middle of the COVID-19 crisis, and we have our hands full. We are now scrambling to cover payroll, re-generate invoices, and find a new billing platform. Horrible experience. Stay away. We are moving to Quickbooks billing ASAP.
Hi Rodrigo, Thank you for your feedback. We’re sorry to hear that you’ve been experiencing difficulty. Rest assured, we’re here to help! What is the best phone number and/or email address to reach you at? We'll have a member of our Customer Support Team reach out to help resolve this situation for you as soon as possible.
I am a contractor for a company that hires for clinical support for their medical device companies. The payment is received through BILL.com. First, they are extremely difficult to reach, prefer to use chat bots that do not help, the customer support number is only a screen operator who passes on instructions to login and request a chat. Finally, after several questions the boy refers to live help with the company calling you from numbers that you cannot call back. Further, they offer an instant pay service for 1% of the amount you are owed, according to the explanation it is to send funds instantaneously, however, when funds were deposited to my name, the company has now said my funds had been sent and would probably transfer tomorrow. I followed up with my bank, they had nothing in pending and asked for the confirmation number. When I asked BILL for the confirmation they said it would be sent sometime today with funds available tomorrow! My payday was to be on 4/30/23; now scheduled for 5/3/23. Hopefully they do not charge the 1% fee for instant transfer with the delays!
Thank you for reaching out, Linda. We apologize for your experience with Instant Transfers and the payment timing and we appreciate your feedback. If you would like to post your best phone number/email, we can contact you regarding your concern. You can also log into your account, go to Support on the left hand side near the bottom and then select The BILL Virtual Assistant in the bottom right of the Help Center page. If the BILL Virtual Assistant does not have an answer to your question, you can choose how you would like to engage. When you select Request a Callback, we will call you by phone or you can select Chat to start a live chat with us.
Its like they are saying to their customers to just screw off and dont bother them. EVERY service interaction I have had in the last few years has been sub par to remarkably poor.
Thank you for your feedback Bob. We're saddened to hear about this experience and would be happy to have our team look into this. If you can provide us with your best email address we can have them reach out directly to connect.
Integrations will kill you and the customer service people are condescending, they assume to know the problem from past files until they realize that each case is different.
We're sorry to hear about this experience with customer support, Carmen. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
This organization failed to mail payment to me by not including my whole address which was in their system when I signed up. They try not to talk to anyone and hides their phone number so you can't call them. When I called them they directed me to the website to talk to the live chat and they took days to respond to me. They will not give good support, they will not own their mistakes. They will not do what is right when they recognize they messed up but only give you canned responses. So now I have done work for a company and have not gotten paid for it and it has been 6/15 through today and they hardly respond to me. DO NOT DO BUSINESS WITH THEM IF YOU CAN HELP IT.
Tip for consumers:
Don't use them
Products used:
Payment for service mailed
Hi Jonathan, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Bill.com is the worst they're incompetent. They don't do what they say they don't know what they're doing don't use them they'll lose your money or I will take forever for you to get it
Tip for consumers:
Don't use bill.com they don't know what they're doing
Products used:
USPS
Hi Robert, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
If I can leave negative stars, I will!
I implemented Bill.com in the past at my old company, PO didn't sync to Bill.com constantly from our ERP system, so bills can't be paid out of Bill.com for all POs. So it only does half of the job from there. Now I am with my new company, they are using Bill.com as well, again, the bills are not syncing back to our ERP since Jan 2022, I mean no bills can be posted to our ERP system. Our people has reached out so many time, nothing happened, no resolution. I came onboard, first thing is connecting with Bill.com customer service to tell them the issue, I was promised that they will call me. They got my contact info and everything, also give me a timeline (which they said "next week"), now it's mid week, no calls, no follow ups, didn't leave any phone number or anything for me to call or email. Nothing! I have never seen such a bad system and customer service, we will switch to something else sooner than later.
My suggestion is STAY AWAY FROM BILL.COM, I don't know how they survive this market, how can they even get any customers, one thing for sure, if they kept operating like this, it's a recipe for disaster.
Hi Leemay, we're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left hand corner) and then type in your question in the bot that will appear in the lower right hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
Swap a bank account and the all nightmare began a loop of sending documents to them to prove that steel being me, so I can claim the money that I work for and they hold it with just an excuse of verifying it was me.You have to deal with their stupid chat to get any respond from them because they just simple hide behind a chat and freeze your money. If you lucky and got a hold of them then the game begins after sending the documents that they required, you have to keep being on top of the situation because they never reach you back let it you know that they have what they ask for and they never tells you how long it will take for you to get the money into your account it feels like you begin for what is yours. From 3 documents send with the same address and name on it they disagree with one of them because it was old is a playing game just to hold your funds. Is our money not them they just hold your money as much as they can to make profit from it this should be completely illegal and companies like this should never exist in a rational world.
We're sorry to hear about this experience with our app, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you!
I really don't encourage doing business with a company that sends out unsolicited email that does not have a highlighted "UNSUBSCRIBE" link and that makes you type in your email address to unsubscribe. A business that is so discourteous does not deserve further patronage.
Products used:
None
Chuck, we apologize for the frustration with the unsolicited emails and process to unsubscribe. Your feedback is important and has been shared with the teams who handle our email communications.
Another customer they stole from and closed the account. I can't believe they were allowed to exist so long.
Tip for consumers:
I will be reporting to them to all relevant US agencies.
Products used:
paying bills
Thank you EJ for reaching out and providing that feedback. We apologize for any frustration you experienced while trying to make payments or receive payments. We would be happy to look into this for you and try to find a solution to your concerns, please reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email.
BILL (NYSE: BILL) is a leading financial operations platform for small and midsize businesses (SMBs). As a champion of SMBs, we are automating the future of finance so businesses can thrive. Our integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Hundreds of thousands of businesses rely on BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a trusted partner of leading U.S. financial institutions, accounting firms, and accounting software providers. For more information, visit bill.com.
Thanks for the review. Your feedback is very important to us and we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your Bill.com account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. We look forward to helping you!