BigStub has a rating of 3.16 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BigStub most frequently mention great seats, customer service, and timely manner. BigStub ranks 20th among Tickets sites.
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This company responds to reviews on average within 3 days
I bought 3 tickets to a sold out mitski concert yesterday, and it was supposed to be delivered yesterday for $366 but I didn't receive anything. I contacted an agent and I was told that the ticket delivery was delayed due to venue regulations. I was really scared I got scammed but a few hours later I received all 3 tickets and I'm going to the concert tomorrow with my dad and my friend! Thank you!
I purchased Eagles and Steely Dan tickets for Atlanta, Georgia State Farm on 10/28 and $88 event parking pass with ticket insurance. I immediately received a concert ticket and added it to my Apple wallet. I do not show anywhere in my email receipt of the parking pass email. I was traveling so I did not have time to further my investigation or call them the day of the event as I was driving to Atlanta. And very busy traffic day of event. There were several parking lots that said EVENT PARKING and the traffic was RIDICULOUS. Having not received a having an email with an address to this particular parking lot that I paid $88 for, I was certainly not going to be able drive from Lot to lot asking if this is the "official event parking". Trying to drive around and find the right parking lot and speak to an agent regarding the missing pass that was never emailed to me was ABSOLUTELY not feasible. Cars were bumper-to-bumper. I would've never made it into the concert in time. So, I did what anybody would do eager to get to event on time, I paid an additional $55 for a parking lot that was close and walked to the event. While walking to the event, I heard from other concert goers that the opening act Steely Dan would not be there because the singer was sick. It was extremely disappointed as my personal reasons for seeing these two bands together, we're going to be a dedication to my deceased father, who played both bands and his cover band. He passed away when I was 14. My point of the complaint is I paid for insurance for this $88 event parking ticket that I never received details on, directions for or location and part of the show did not show up (Steely Dan) if that's not what you pay insurance for, don't know what it is. I even asked for just a partial reimbursement, maybe the $55 to cover the cost of the spontaneous parking lot I have found in order to find a spot to get into the concert. They just kept repeating "we see it on our end. We sent it to your email and we show your IP address." Why would I upload one ticket to my Apple wallet and not the other at the same time? If truly "emailed at the same time". Why would I pay insurance for a ticket If if it doesn't honor any sort of issue like one band not showing up or inability to find a parking lot because you never got directions? The Eagles were phenomenal but not worth paying for two parking spots when I already spent $800 for a ticket for the event. I tried to have them reach me in the middle and just ask for reimbursement for the $55 that I had to spend on the additional parking but they would not budge. I'm now contesting this on my card because I purchase something I never received.
Used BigStub for the first time to buy baseball tickets (very much overpriced, as it turned out). Within one day of placing the order, my credit card had been used - illegally - on a gambling website. Reach your own conclusion.
Products used:
Tickets
Was left until hours before a game with no tickets. Support little to no help. You receive two emails from BigStub explaining you will get another email with your mobile tickets. The third email comes from another source which is not identified for you. Fees are higher than competitive brokers and not disclosed until you pay.
BigStub has a wide selection of cheap Sports, Concert, and Theatre tickets - more tickets, better service, and lower prices! Order online or by phone and take advantage of our everyday-low ticket prices.
We are deeply concerned to hear about your experience but want to assure you that it is highly unlikely that your credit card information was compromised through BigStub. We maintain the strictest data security standards and employ advanced encryption technology to protect all customer information.
Please contact us immediately so we can investigate your situation thoroughly. We take allegations of security breaches very seriously and will do everything we can to ascertain the source of this issue.
Additionally, regarding ticket pricing, we strive to remain competitive while providing a secure and reliable platform for fans to buy and sell tickets. Prices on BigStub are set by sellers and can fluctuate with market demand, especially for popular events.
We appreciate your feedback and are here to support you every step of the way. Please reach out to us directly so we can assist you further. You may contact us by phone at (888)292-8495, or by email at customersupport@bigstub.com