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  • BigBoxStore

Overview

BigBoxStore has a rating of 1.4 stars from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. BigBoxStore ranks 195th among Mobile Phones sites.

  • Service
    2
  • Value
    1
  • Returns
    1
  • Quality
    1
How would you rate BigBoxStore?
Top Positive Review

“I just ordered a 75 inch Samsung TV from Big Box”

ANTHONY M.
3/12/14

I just ordered a 75 inch Samsung TV from Big Box. I dealt with Joe. Jack and Liz. There was a problem with my order. UPS lost the shipment. Jack and Liz worked hard to get it delivered. It never made it. They refunded my money immediately so I could purchase the set locally. This is an amazing company that stands behind their word. I would recommend them to anyone! Anthony M.

Top Critical Review

“Rip-Off”

Steven S.
4/12/21

Presented a print out from their website for a 48 x 72 cork board with oak edging. Two young people went to the back and came out with two cork boards with thin aluminum edging. I wanted the one for $50 on the website and they said they only had the one for $40. One had a big chunk out of its face and backing was peeling off. The other was in pretty good condition just slightly scuffed. They would not deal at all on the in pretty good condition. I need to get something today so I took at their full price. I did not realize until I got back to work that they gave me a significantly smaller size board. They did not give me a receipt. Total rip-off. I could found better pricing on Amazon and had it delivered to my door. And it would have new and I would have a receipt and the ability to return it. We dealt with them a couple of years ago when they were at a different location and had different staff. The new place is a rip off. I will not go back again. Also, there is ZERO customer service. No number that you can call and not even an email address on their website that you can write too.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user sallyd298
1 review
7 helpful votes
April 20th, 2023

On the 20th of February I bought two air Friers from Big Box Retailers, but have not received them. I've emailed every week but am always told to be patient.I feel enough is enough. Two weeks ago I requested a tracking number and name of the delivery courier but once again told to be patient! They do however reply to my every email but last email they sent me they said I would receive the goods within 5-10 days which of course I didn't. Today I've requested a refund and am now waiting for a reply.

Service
Thumbnail of user stevens1773
1 review
2 helpful votes
April 12th, 2021

Presented a print out from their website for a 48 x 72 cork board with oak edging. Two young people went to the back and came out with two cork boards with thin aluminum edging. I wanted the one for $50 on the website and they said they only had the one for $40. One had a big chunk out of its face and backing was peeling off. The other was in pretty good condition just slightly scuffed. They would not deal at all on the in pretty good condition. I need to get something today so I took at their full price. I did not realize until I got back to work that they gave me a significantly smaller size board. They did not give me a receipt. Total rip-off. I could found better pricing on Amazon and had it delivered to my door. And it would have new and I would have a receipt and the ability to return it. We dealt with them a couple of years ago when they were at a different location and had different staff. The new place is a rip off. I will not go back again. Also, there is ZERO customer service. No number that you can call and not even an email address on their website that you can write too.

Service
Value
Returns
Quality
Thumbnail of user crystleb1
1 review
12 helpful votes
January 25th, 2016

I placed an order a month ago with big box, and it states COD. I've emailed and called and no response. Stay away from this website. They are scams

Thumbnail of user chadwickg6
1 review
9 helpful votes
December 3rd, 2014

Absolutely horrible! These guys do not know how to run a business or answer a phone. Called maybe about 30 times in 3 days during business hours. Mai box is always full. Emailed me back saying to call them with questions about the model I bought when it is clearly listed on there site. I'm taking my 3000$ purchase somewhere else and now I have to spend more since I trusted bigboxstore.com on sober monday. What a joke of a company. DO NOT BUY FROM THEM!

Thumbnail of user ab3199
3 reviews
17 helpful votes
December 26th, 2015

After getting ready to place a order, the lower part of their web sites states they take Visa, MasterCard, or PayPal.
Then all that comes up for payment method is COD only.

Their web site does not seem right.

Thumbnail of user anthonym75
1 review
1 helpful vote
March 12th, 2014

I just ordered a 75 inch Samsung TV from Big Box. I dealt with Joe. Jack and Liz. There was a problem with my order. UPS lost the shipment. Jack and Liz worked hard to get it delivered. It never made it. They refunded my money immediately so I could purchase the set locally. This is an amazing company that stands behind their word. I would recommend them to anyone!
Anthony M.

Thumbnail of user karenm207
1 review
6 helpful votes
May 16th, 2016

BUYER BEWARE DO NOT BUY FROM THIS COMPANY WILL NOT GIVE YOU ANY THING BACK NOT EVEN A DOLLAR! MY FURNITURE WAS PEELING THEY PING AND PONG ME AROUND LIKE A BALL DISTRICT MANAGER IN CALUMET CITY IL. WHAT $#*!! DON'T BUY FROM THIS COMPANY! IT'S GET NO STAR...

Thumbnail of user thomasm158
1 review
9 helpful votes
March 7th, 2016

I just placed an on-line order that apparently is only COD. The phone number is a fake. Beautiful website. Don't be fooled!

Thumbnail of user peterc52
3 reviews
11 helpful votes
April 16th, 2014

They dont even deserve one star. Ordered cell phone. Had all sorts of problems took weeks to be able to send it back at my expense. When I got it back nothing had been done to fix and they didnt return charger and other accessories. Despite sending dozens of emails dont get a response. Stay away from site and Sefina is nothing but a liar

Thumbnail of user justicek
2 reviews
12 helpful votes
January 9th, 2013

I have made an order from www.bigboxsave.com (or bigboxstore.com); same fraud anyway. I decided to cancel my order straight away, and 2 days later they replied that they will do so. Then I still didn't get a refund, and contacted them again, this time they said in very bad English, that they never received my money, which is false, and a big lie, as straight after I confirmed the order, PayPal sent me a confirmation that the transaction was completed! Then five days later I get another email from them that my order is: Processing! Even though they said they will cancel it, and they never had any payment! I definitely don't recommend you to buy anything from them! The worst shopping experience on the net!

Thumbnail of user sherryg1
1 review
10 helpful votes
Thumbnail of user jackr7
1 review
11 helpful votes
December 22nd, 2010

Bigboxstore, the China version, is awful. It took more than 5 weeks for them to deliver a phone that did not do what they promised it would do in an email to me, i. E. sync with Outlook. I write to them immediately seeking an RMA to return the item and they wanted to send me a new battery. For the last week I have heard nothing from them. Registered a complaint with PayPal who told me it was now too late, past forty five days. Buyer Beware. The website looks o. K. the service and products are awful

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