BidRackReviews 61

Rip off! You will never win a bid and they do not refund any money. I decided to try to bid since I would not receive anything back ($$). I saw some people win bids, I stayed up all night trying to win one myself but no luck and luck is what it is all about. I will take the money to the casino next time. At least there you know what is happening. Of course, I really blame myself for falling for the "something for nothing" scam. It is one of the oldest in the book. My advice - stay away!

The site is made to look like ebay and even has a secure URL address. One would think they would be above board. Most sites that are operated by criminals are not encrypted and registered as secure. Apparently this site has some fine print somewhere that states they will charge you to bid. I did not see anything, got no invoice, no confirmation that I would be charged in advance to place bids at an auction, nothing. Request for federal criminal investigation has been filed.

I have had hope for Bidrack since the beginning, and have gone though some pretty major issues with them, and still stuck by them, even spending quite a bit of money. However this authenticity guarantee is just another one of the things about this company that disappoints me, and is unrealistic. There is no way any company is going to contact BidRack about a product that is not even their product, but is a non-authentic knock-off of their product. Verbal confirmation from the Fendi boutique is what I received. I can also provide a list of how it is obvious these products are not authentic. The first and most obvious being when you look up the serial numbers they come up online as an asian manufacturer, no Fendi products are made in Asia. I also asked a staff member at Coach how they handle fake product and their policy is they will not get involved unless the product was purchased from one of their outlets. I also have an inquiry in with Louis Vuitton, and am pretty sure their answer will be the same. This policy is useless, as there is really no way to prove to Bidracks specifications that products are not authentic.

I cannot even count the hours I have spent dealing with the flaws of this company and trying to rectify problems with them. Because of this I want other people to know of my experiences and will be posting my experiences on consumer review websites.

I am also going to be contacting Visa, Mastercard and Buysafe regarding the incident below where I had access to other users accounts (see #2 below).

I have screenshots, emails and printouts of the website and my account to support these claims.

#1 I spent approx. $2300 in bids. This is not the problem. I was loving the site, and having a great time bidding, AND winning! I was devastated after waiting over 2 months when I received an email telling me I would not be getting the items I won! I had spent HOURS and HOURS playing and winning on this site. I did receive a refund of some of my money, and was given more bids to use. However, this did not do much to rectify that I was not going to receive the $6,750 worth of merchandise I so called "won." All in All even with the refunds I was out $4450 in items I won. This was just a horrible feeling. I was also very disappointed when I knew that some people were still receiving their items that I was told were not in stock, even though they had received a review. Even after all of this, I decided to give bidrack another shot.my second experience I did receive my products but 2 were not authentic which now seems it will be impossible to prove to the satisfaction of bidrack. They are making hoops it is impossible to jump through. With losing the value of these 2 non-authentic bags, and the $1,000 per item guarantee of authenticity, I am losing out on a value of $3,185. With these 2 experiences the value of my time, product I did not receive, etc. would total about $7,835 (and this is taking into account the refund I received.)

#2 This website it not secure. Please see the email I sent to bidrack.

"I found a MAJOR scary glitch on your website yesterday, that
I am sure that many people would consider a threat to their personal
Information, and leaves room for easy identity theft. I was logged in
As my user: emilymoore80, when all of a sudden the username switched
To a different user, someone I have never heard of. I hadn't done
Anything but refresh my browser. I was then completely logged into
That persons account, with access to their credit card information,
Address, previous order, etc. This happened 3 times and I had access
To 3 different users profiles - when all I was doing was logging in
With my username/password and refreshing my screen. I am sending
Screenshots to confirm what happened. Thank goodness this happened to
An honest person, and I am hoping it was not widespread. I did call
Customer service yesterday, and they did not really even seem
Concerned about this issue."

I never received any sort of response on how they would be making their site more secure or anything, and when I called customer service and told them the lady simply said "that's weird," and just seemed to want to get me off the phone.

With the above issues, I just feel that I have given this company enough chances. I also feel that other consumers, and also vendors, people placing their advertising and their merchant companies should know about these experiences.

I have attached some screen shots to this complaint, and have more.

At this point I am not looking for resolution, just want my experiences and complaints to be documented.

Shame on me for letting bidrack pull wool over my eyes more than once

Emily Moore

I GOT CHARGED $75 INSTANTLY AFTER PUTTING MY CREDIT CARD NUMBER to register.
Calling the support number at *******195 DOES NOT HELP to get money back. She stated that when you enter the credit card number, you authorized them to charge this instant membership fee that is NOT REFUNDABLE!
I escalated it to a manager, and now I have to dispute it through the credit card co.

How in the world do these people get away with it?!
The bidding site is like beezid -- it's stupid how their bids are never-ending. Who has time to sit there and watch prices go up forever?
THIS IS THE STUPIDEST SITE EVER AND IS A COPY CAT!
No one should pay to register to any site!

The same thing happened to me last nite. I heard about the site and went to check it out. It said to register you have to provide a shipping address and credit card to be verified. So I did. It didnt say anything about purchasing! My account was charged $75! I never authorized this. I contacted the customer service and she says "bidrack does not offer refunds, you should have read the terms & conditions"! Well I just read the 'terms and conditions' and no where does it say you will be charged $75 or that I was authorizing them to charge my card. I contacted my bank and they say there is nothing they can do. This company is making money off scamming people. DO NOT USE BIDRACK! 11

Somehow I was directed to bidrack after clicking on a website I thought was for my navagation ccompany as it was no longer working. Up appeared "bidrack" with a navagation system up for bid@ $19.00 with leass than two minutes to end. I bid and I was asked for my credit card thinking I won the bid and the next thing I knew there was no longer that item there nor was there any up for bid. Next thing I knew I was CHARGES $99.00 for joining bidrack. It's a scam and it should be closed down' I notified my credit card companty to hold the charge and I'm notifying the attorney general in my state to look into this crummy cheating organization.

These people are not honest. I read through all of the info regarding the rules to this site and signed up. Nowhere did I see that my credit card would be charged for anything other than something I authorized. I just received my credit card bill and they charged $99.00 to my card. I did not purchase anything nor did I authorize anything. I will go to my CC company and have the charge reversed. HOWEVER. As stated: these people are NOT HONEST. You need to have a minus rating, because one star is not low enough for these people.

I signed up, like everyone else it seems, for a "free account" that turned out to be $99.00. I wrote to support to demand a refund, and am currently waiting on their response. Hopefully the card will get declined anyhow, since they don't have my correct billing name. (thought it was shipping info- entered my new married name that is not official yet, but I use it as my shipping name- not my 'maiden', which is what is on the card) I'm hoping that ends this problem before it starts. We shall see.

OK people, it's 2011... if something seems too good to be true. DUH. It's probably not true. Yeah one person may win a bid, but there may be thousands of others bidding on the same thing. Think about it. They buy an item for 200.00 and you have several thousand people bidding on it. But it's only 25 cents to bid, or 10 cents or whatever. Yeah one person may win an item for cheap, but they make a couple thousand on a 200.00 item..

Had a HORRIBLE experience with this site bidrack.com. And as I'm reading here others have also had similar experiences. Stupidly entered my credit card info on their site - because of the way they have the web site set up - in order to find out what they actually have to bid on, you enter your card info first. Well I didn't understand I was actually purchasing $99 worth of bids when I entered this information! When, on the next page it indicated I had purchased $99 of bids, and I realized what I had inadvertently done I was shocked. I would have never thrown that much money away for bids, and I tried to contact customer support (only email worked) to get a refund. Nothing doing! First they offered me more free bids, and when I indicated, no, I wanted a refund not more bids - there was nothing I wanted - they wrote back, too bad, I had clicked on their agreement which says "no refunds on unused bids!" There's nothing on the site I'm even remotely interested in bidding on. And my credit card company says they can't reject the charge because their terms of service agreement spell out no refunds! WOW. Awful. Also, 24/7 customer service # is an outright lie *******225). I called their number over a dozen times at various times of the day because their a British Columbia time zone. No answer ever. Either got hung up on, or got endless music on hold. After numerous email complaints a "customer service representative" called me yesterday and said they would refund $39. Given the way they've operated so far, I'm not holding my breath. Am I supposed to be grateful for such scamming? Admittedly, being the victim of such an experience makes one feel awful, like the world's biggest idiot, sucker. Any further ideas/suggestions how to fight this gratefully accepted. At least others should be warned of the snake pit their stepping into. There's got to be a constructive way to get them and others like them regulated and prevent these people from robbing/scamming people!

I was directed to Bidrack by another website. The site said it was free to register. That free transaction cost me $99.00 which only minutes after registering I discovered at my account at the site. I emailed them right then and requested a refund. They refused and told me in the email not to contact them again about this matter. I checked the website and no where including the Terms and Conditions page does it say I will be charged anything, Then investigating this company on the interents I discovered thousands have had this same problem. I filed complaints at all federal and state agencies along with any other I continue to find that addresses this sort of scam. I advise all to do the same. I will continue this campaign as I have nothing better to do and want to see justice brought to them

I was on my facebook and bidrack appears with stories of $23 designer handbags and IPads etc. for nothing. It's a penny auction. After you register you get 2 free spins on a wheel. This gives you auction bids necessary to bid on products. You must also give a some form of payment info in case you win. After 2 spins I found out that I had purchsed $99 worth of bids. They have a no refund policy and my CC company Chase won't do anything. I am one of many who have fallen prey to this scam. Do not use this website and no not trust anything you see on facebook.