BHFO

Crisp white cotton oversized blouse folded many many times to form a small ball and jammed inside a 7"x7" plastic bag. Outside packaging envelope was at least 11x13 so there was no need to fold in this manner. Could have been neatly folded flat to minimize wrinkling. Wrinkles could not even be streamed out.

My package is still on the way, my event is on 4 days and I've had a lot of patience, but I don't even have the true following up with dhl, I think it took like 15 days to go back from usa to mexico

Package arrived quickly with no damage. Would buy from BHFO again.

My first and last shopping experience on this site. At least check if you sent the right size of shoes. So disappointing

Great products at a great price but international shipping is a nightmare! Have had multiple issues and packages go missing. The Route package protection is useless and not worth the fee. I want to love BHFO but I need to consistently receive my orders to do so.

Because you guys should put the shipping free at least with the minimum order

Buyer beware! They say items are brand new, but this "Some of the products we offer may have been on a sales floor and could have been tried on many times, just like what you find when you shop at a retail store. In addition, most of our items have also been sent through a reverse supply chain. This means it went from a retailer back to a centralized warehouse, so they have been subjected to additional handling and may show signs of slight imperfections. But they are still incredible values. " is what they emailed to me in response to the dress I received being a damaged. They told me it's reparable, and I can return it and pay shipping or I can pay on my own to have it repaired. Just know that what you order may have "imperfections" aka damage and they won't tell you that before you purchase.

The items are not always that great, sizing runs super small and 90% of the items can't be returned so I'm stuck with clothes that don't fit and I'm out a the $$ I paid for it.

The sandals were way too big, although I wear the same size in other shoes all the time. I could not return.

I purchased three pairs of shoes and they all were poor quality. I doubt that I will shop here again for shoes.

After days of asking why BHFO UPS second day air status showing just label created...finally acknowledged package is lost. Lots of messages, finally a refund is pending.

Fast shipment,
Return is a hustle, it should be easier

The coat has a shiny coating and has a pink undertone that is distracting

Wrong item sent and pants wanted in small to match medium top no longer available

First time shopping-didn't realize you can't exchange

The majority of my purchased are unwearable due to sizes not tire to size. Unable to return so will be donating to charity. Unable happy and will think twice if making another purchase.

The price of the shoes was reasonable. The initial tracking information said the package would be delivered on a certain day. Subsequent tracking information then said that delivery was re-scheduled and that the expected delivery day would be updated, soon. This was the tracking message I received for several days. I signed up for text/email updates on the delivery, so I could be sure to be around when it got delivered, so no one would steal the package. I received no updated delivery information. I arrived home one day to find my package sitting on the porch. The shoes arrived 10 days after I ordered them, which seems to be a bit longer than it takes to receive other items.

I am not happy with ordering a final sale item. It's not right that it can't be returned for "another item" even. When ordering anything on line...it's hard to know if any product will fit correctly until we get it. As a matter of fact the boots I ordered...it just so happens, I could have sized up. But didn't know that until I received them and tried on. Now I am stuck because it was a final sale. That truly stinks!

Product … shoes very disappointing …
Cheap material and smaller than previous Como shoes ordered. Overall.l not nice …

After ordering two pairs of shoes from this company -- I received the items that looked worn/used. The items were not as described. After many emails to their customer service department they only responded after Overstock.com pressured them to do so (the site where the shoe purchase was made). An unhelpful representative named 'Lance' offered no solutions and told me the cost of returns would be my responsibility. Never will order from this company again.

I can't return a jacket I bought that is oddly sized. Very disappointed

I recently ordered Puma sneakers from Australia. Since we're in lockdown, I can't buy them here and am not interested in getting them from China. They eventually arrived and I loved them. Unfortunately, even though I deliberately ordered bigger size to allow for inserts and socks, they are simply too big for me to wear. The BHFO did offer a refund if I paid the return postage. That would automatically cost me half the amount I paid for them. I will try to sell them but this annoying and time wasting experience has certainly put me off shopping online, especially for clothes. I'll NEVER do it again. Goodbye and good luck to you

This used to be a great online store but now the prices keep going up and down. When they have a sale prices are marked up - Crazy selling model. I have been following them each day now for months and the prices are never the same and sales are not really sales.