BHFO has a rating of 4.2 stars from 625 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BHFO most frequently mention great prices, customer service, and good quality. BHFO ranks 5th among Discount Designer Clothes sites.
New to BHFO, great prices and I was surprised by the selection. I'll be shopping for kids clothes here too! They had the size I needed of a dress I tried at Nordstrom Rack, and beat out every other online retailer significantly on the price. It fits perfectly, and came within a week. I'm super happy with it and really excited to find a new option for reasonably priced clothing!
Website is not and really has never been buyer friendly. Pictures are terrible, very limited, shows sizes you did not request or the size charts are off, and patterns cannot be magnified. I many times cross my fingers when pressing pay now. Otherwise...good products for good price. Just wish it would not take me so long to shop because of the issues mentioned.
For over 14 years, from eBay to their website I've ordered from BHFO. Around 7 years ago, things changed.
As a Canadian, I do not recommend them. Shipping is crazy and customs fees are RIDICULOUS!
Order was $26.45 US for 2 t shirts and an all in one spandex jumper.
Around $34 Canadian already kinda high, honestly.
Then to be hit with a $15.75 customs fee?! For 3 items weighing less 2 lbs?! With that price value?
No matter the deal you get, outside of America it's not a true deal after exchange rates, shipping and customs. Usually more expensive than even buying the item new.
Products used:
Clothing
Love BHFO but wish I had not ordered these final sale boots. They run WAY small in the calf area. Not normal size boots!
Price and quick shipping.
Very cute. Never had a problem wearing boots before. These are small!
I dont like them. Too heavy and clunky. But you will have that when you purchase without actually feeling them and trying them on.
Prices seemed good
Needed a new pair of boots.
Thank you Annie for your review.
I am sorry to hear that you do not like your new snow boots.
Please, note that we accept returns within 30 days from the date of purchase: all the information can be found here https://www.bhfo.com/pages/returns
Should you require any further assistance, please, do not hesitate to contact our customer service team at customercare@bhfo.com
Sofia, from the BHFO Team.
I ordered a handful of slacks in hopes to find something that fit me as I typically still wear junior sizes. Unfortunately, for me, the clothes did not fit my body the way I wanted. If they had fit I would have kept every single pair. All were as pictured, wrapped and sealed when received in a timely manner and were all quality clothing!
Tip for consumers:
There is an app!
Products used:
A pair of slacks
I usually have a decent experience with bhfo. Sometimes the items are "what you ordered vs what you got" mostly because there is usually only one insufficient picture per product. It's just a risk that you take. Unfortunately, I've received the wrong size more than once.
Nice items with good prices
Personal shopping
The shipping prices are discouraging. I cleared out most of my cart just to decrease the price for shipping by a little bit.
I can typically find so many great brands for a good bargain.
I ordered the shoes in the photo and slip on's came. I was NOT happy
Thank you, Joanna for your review.
I am sorry to hear that you are not happy with your order.
I passed your details to our Customer Service Team and they will get in touch with you as soon as possible.
Thank you for your patience.
Sofia from the BHFO Team
Purchased boots direct from your website. Found the same boots on eBay, sold by you for less. I had already ordered and they were shipped by the time I saw the price difference. Disappointed
I have very much enjoyed shopping at BHFO over the years…but I have been burned too many times by final sale items which deviate from standard expectations regarding either fit or quality. I find myself gravitating now more toward secondhand retailers to get the price points I want while not being excluded from returns.
I have been a longtime customer and was raised to be a price-conscious discount shopper without sacrifice too much on quality
I have specially events coming up this spring, and summer for which I needed new dressier sandals
Incredible buys on top notch winter boots! My family and friends are blown away on what a great buy I got!
Easy to use website, great packaging, easy returns, great products at great prices... pinch me.
I have been shopping at BHFO for many years and have never once been disappointed with the experience. My Mother raised me to be smart with my money and that paying full price is foolish in most cases! BHFO seems to offer better variety and quality every year with sacrificing the bargain prices! It is such a rush to tell friends and family what a great buy I got when they ask... and they ALWAYS ask! Making Momma proud!
Boots were great but the packaging could have been better. Damaged box, no tissue to hold boots in place and looked a little worn.
I spent over 3 hours the night of the 20% sale. Loaded over 30 items in my cart...only to wake in the AM, vetted my items down to about 12...only to find out the sale had expired! It would have been kind to your customers to have the expiration listed on the entry portal...so we know what we are getting into!
Trying to find quality for affordable prices.
For the quality of items being purchases - the packaging was terrible... just rolled up and put in a plastic bag... not what I would expect for a high end item.
Price and availability
Fit and quality
Had difficulty with ordering due to it saying I was using the wrong zip code when it was actually correct.
Good place to shop for known brands. Can get quality buys.
Easy to buy and known brands with quality that can be more assured.
Testing out new brands
Website was fine package came quick. Too bad what I ordered was not as I expected
Customer service was very apologetic and offered a discount. Thank you.
I had to pick up my dress at post office and had to paid extra over $15 dollars. I do not why
I'm not thrilled, I'm not mad or anything like some of the reviews, for when I did reach out they were super responsive and gave me a shipping break, but I felt like the quality lacked and some of them really didn't look like they were represented. I may try again, I got a lot of one brand I wasn't really familiar with, but not sure. Will see how my return goes and how fast the money goes back into my account, want to make sure there are no problems with that.
Cost and selection
Some i needed and some just looked super fun and worth a try for the cost but not so sure about that now.
Shipping was quick but I am not sure all of their products are legit. The coat I ordered was definitely NOT from a store. Seams were ripping, edges were outlined in red & there was red pen written all over it. Hood had dirt on it. This coat is white, there is no way to hide any of these marks. Very poorly thrown together coat to look like the official version. I contacted BHFO & am still waiting on a response...
Decent prices, seemed to have good reviews. Sounded like a legitimate website.
Heard very good things about the companies that made the products.
I bought several boots in one order. Some of the boots were a steal.
Discounted prices
I like glitter and rhinestones
My experience made me only half way satisfied.
To shop here again I'm going to have to make sure I really want the next item I buy from here
I really wanted these boots and the boot zippers are poorly made
Found on the search
Previously purchased from Macys
Coupon codes do not work; disappointing for a returning customer
$9.95 flat rate shipping for US orders. Can you please consider a flat rate to Canada plus duties and taxes (i.e. $20.00)
Site was easy to navigate & it was very easy to order
I was looking to buy as a gift these shoes and I came across your website.
It's ordered as a gift
Came across internet!
1/3-1/2 of the items come flaws or not as expected.
A t-shirt came with the packaging open.
None of them came with suffocation packaging.
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Thank you Leigh for your review.
I am very sorry to hear that your boots do not fit properly.
Unfortunately all our clearance and final sizes items cannot be returned. Nevertheless, I will ask customer service to get in touch with you to see what we could do.
Sofia, from the BHFO Team!