Beyond The Rack has a rating of 1.7 stars from 655 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Beyond The Rack most frequently mention customer service, credit card, and full refund problems. Beyond The Rack ranks 119th among Discount Clothing sites.
I ordered 4 purses from BTR Canada recently. The second purse took time to ship but eventually they all came in and they were beautiful! I phoned and chatted with their customer service assistants several times. They were nice and friendly but not so helpful for the info that I needed. However I was very satisfied with my purchase and I will order from them again for sure. Their price can't be beat!
Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are deceiving. Buyer beware! There is NO customer service. Impossible to receive return labels for items that are returnable and they will not accept returns without their label. Want a headache, want to waste your time and money? Then you should definitely shop here! Extremely disappointed BTR! And im telling everyone!
Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are deceiving. Buyer beware! There is NO customer service. Impossible to receive return labels for items that are returnable and they will not accept returns without their label. Want a headache, want to waste your time and money? Then you should definitely shop here! Extremely disappointed BTR! And im telling everyone!
Tip for consumers:
You can not return. You can not have communication.
Products used:
Dress
I purchased a bottle of Nars foundation and what I received was disgusting filthy and very obviously used. Customer service was non existent, my three emails informing them of the issue were ignored so had no choice but to open a case with PayPal to request a refund. I will never deal with BTR again.
Purchased items which were wrong size, company is refusing to provide an exchange or store credit. BTR were contacted within 24 hours, product in original condition with tags, extremely dissatisfied with level if service. In order to protect future customer I will share my experience and esclate, however I'm still hopeful the company will do the right thing!
I ordered 4 purses from BTR Canada recently. The second purse took time to ship but eventually they all came in and they were beautiful!
I phoned and chatted with their customer service assistants several times. They were nice and friendly but not so helpful for the info that I needed. However I was very satisfied with my purchase and I will order from them again for sure. Their price can't be beat!
OMG!
I can't stop cursing myself, why I got involved in it?
This company so horrible! I spent about $500. I was waiting my order for 2 months. When I got it, half of the staff I returned... now I have $234 sitting there, and I can't get them back, because I don't want anything anymore from them to order, and they won't return your money! Now I'm stack with this!
Somebody should do something to help us rid of scams like that!
I was a long time customer of Beyond the Rack until they changed hands. They used to sell quality merchandise at a reasonable price, I ordered quite frequently and was never disappointed. However, it is apparent that they now sell crappy fast fashion knock off garbage. I gave them a shot when the new owners took over, and have completely wasted my money. They are more expensive and the merchandise quality and return policy is dismal. Used to recommend them, but now I tell folks to stay away.
I am a size 6 and anytime that I bought from Beyond the Rack goes perfectly on me. Everybody is asking where I bought. Very good for evening parties. I would like them to have more dresses for formal like wedding. Mother of the bride.
I really enjoy buying there and if something is wrong you can return it without paying for the shipping. It is really a 4 stars.
I order 3 pairs of sunglasses from them in early March. My credit card was immediately charged even though I didn't receive anything until more than a month later. Most stores I order from don't charge until your item ships. I got 2 pairs sent but now it is June 23 and I still haven't received the third pair. I have contacted customer support and receive a generic answer, no concern for my concerns, and no worries about keeping me as a customer. They are selling products that aren't even available. How long am I supposed to wait? It's now summer and I ordered the glasses in winter. I'm furious with their service and don't recommend anyone using their website.
Thought I'd so something nice for my Mom since she is always doing nice stuff for us kids. Spent $800 on new bedroom items - headboard, curtains, decor - you name it. They went bankrupt and took my money. Now they're back pretending like nothing ever happened under the same name yet somehow different enough that they don't have to owe the people they clearly robbed in broad daylight. BEYOND UPSET.
Horrible customer service. I ordered 5 items on Oct. 31. It is now Jan. 17 and I still haven't received 3 of the items that were supposed to be shipped anywhere between Dec. 8-13.
I sent exactly 3 emails through their form submission and NEVER got an answer. On top of that I've been trying to call and there is a 30 mins wait. Ironically they suggest to send an email!
Their chat is no longer operational either.
Worse company I've ever dealt with.
Purchased on March 16th. Wrote on April 4th. They answered the 7th saying that my purchase is on its way.(I understand because pandemic) No news, so I wrote again... They gave me same answer in the 21 of April. Since then: no news. Starting on May 19th, I asked for a refund, and as of June 23rd, it is my third demand of refund without ABSOLUTELY no answer from BTR. I even wrote on their FB page. Unacceptable.
I ordered a $120 dress for my daughter, it didn't fit. They said no problem to return. Just pay the $10 shipping and a refund would be made to my credit card.
No refund was given. I paid shipping to return the dress and they said the money would be only a few days. They did confirm they had received the dress. After weeks, then months. No refund and they kept the dress too.
From what was a great place to get discounted name brand merchandise to a company that tried to fulfill 20% of it's orders & couldn't, it's over. The days of deep discounts are long gone ( I always paid with PayPal & filed many a case to recoup money for items that didn't get delivered) It's now reduced to selling Amazon brands at elevated values and prices, ridiculous. It seems whoever is running it now figured they should benefit from the wholesale prices they get merch at instead of passing it along to consumers. Don't waste your time or one dollar on BTR, the old lady has sung!
Ordered beach bags 4/12. Have not received items and have no way to contact them. Horrible company. How are they permitted to stay in business when every single review points to scams?
On June 21st I ordered a bracelet from them, it's now August and I used their"live" chat to find out it was delayed at their overseas shipper so it will be a month before it even gets to them. What? Their "ive chat" is a joke, it took 10 minutes to get an agent and they quit responding after my second question. Don't order from them unless you don't care if you get the product, and don't mind paying for nothing.
Stay away! This company will take ur money and not send you what you payed for. No refund no credit just trouble
Tip for consumers:
Shop at other places I had the worst experience ever
Products used:
Not sure because
Never received my order
Never received refund
I spoke with one of their staff and I found him very rude in attending my questions and needs, this place obviously needs a lot of improvement in handling customer
I ordered an XL men's sweat shirt received youth XL. Trying to get a return label for over a month. They first say it will come in 24 to 72 hours.
Live chat says they will look into, gives me the run around and then says not giving return labels because courier issues. Like couriers are preventing them from sending an email with a return label.
On 03/21/19, I ordered a pair of Ray Ban Men"s Sunglasses.
Today is 04/24/19! I have not received my order. I was told (2) times that i submitted the wrong address for USPS to deliver my package to. This is absurd!
I have not received my order and i contacted my Credit Card company about this matter. They will be issuing a credit back to my Credit Card.
Please don"t buy anything from this company and they have changed there name to
btr.com
This company is proud to engage in Fraud, Lying...
Merchandise is bad quality did not correspond ni idescription ni size chart. I had returned it and no refund!
Will never buy again from them. They are always veeeery late shipping the items on your orders. Most orders will not even be fulfilled as they are out of stock (even if at the time you order they say the items are in stock). Merchandise is poor quality and has to be returned back in 50% of the cases. Refunds are taking forever and come with weird amounts no one can really explain. Communication is lacking accuracy and their IT system overall is disastrous.
Nothing changes, no better than the old company. Low quality garbage and fake merchandise. Very bad!
Tip for consumers:
Don’t buy there, not worth the hassle.
Products used:
None, all returned as everything sold is crap!
Total rip off, poor quality product, "0" customer service, when returned was never credited back to my account!
Glad its caught up to them, lesson learned!
Tip for consumers:
Don't ever use them if they actually survive this.....
Products used:
Nothing, fit watch was shipped with no charger so wasn't usable, customer service advised it was not a charger type watch, worked on battery. When provided the pics of the watch instructions referring to the charger, was advised to return product at my cost, When returned it was never credited back to my account, yet Canada Post confirmed it was signed for by BTR.
Total absolute rip off!
Items ordered are now 100 days past due, I have had zero contact from the store and its nearly impossible to get in contact with them. Once you do its a live chat and all they offer is piss poor excuses, with fake new delivery dates. Dont buy from them!
I have orders that I had placed on May 21rst and since then no follow-up, nothing but poor excuses and lame reasoning on what is happening. I have dealt with Touch of Modern, GILT, and eBay when issues where arising, and these businesses are professional and resolved the problems. BTR does nothing but looks for excuses. Never buy from them
Beyond the Rack is a private shopping club for people who want designer brand apparel and accessories at up to 80% off MSRP. We offer authentic designer merchandise exclusively to our members through limited-time events. Each event starts at a specific time (9:00AM ET and 5:00 PM ET) and typically lasts 48 hours. After each event ends, the merchandise is no longer available. Members are notified by email in advance of each upcoming event according to their notification preferences.