BeyondMenu has a rating of 1.9 stars from 262 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeyondMenu most frequently mention credit card, customer service, and chinese food problems. BeyondMenu ranks 145th among Food Delivery sites.
This company responds to reviews, but usually not within the first month
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I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.
I attempted to make a restaurant order for pickup using Beyond Menu. I paid for the order and received a confirmation. Upon going to pick up the order I was advised that Beyond Menu had cancelled my order. No reason given. I asked them why by email. No response.
I have used Beyond Menu since 2015 and regularly order lunch for pickup through the website. I found a great little Chinese restaurant nearby and they never get my order wrong, I've never been overcharged, and the order is received quickly (much easier than making a phone order). I have ordered from multiple restaurants in several cities. The only times I have had a negative experience was when the restaurant neglected to monitor their online orders. Either that, or they chose to stop accepting online orders without alerting Beyond Menu. Thanks for helping me get my Kung Pao chicken fix on a regular basis.
Tip for consumers:
Vet the restaurant you're ordering from. If you have an issue with the accuracy of your order, it's likely because of that.
Products used:
Online ordering service.
Great food. Allow extra time if ordering on weekends. Wait time is an additional hour due to Door Dash and Grub hub orders taking precedence over pick up at carry out.
Thanks for the awesome review, Ray N.! We’d love to continue providing great service to awesome customers like you. Cheers!
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We have been advocating natural, fresh, healthy consumption concept and fashion tea culture to spread to every consumer that comes into our door. A special place where you and your friends can hangout with nice, refreshing. Kooberi
I've had no issues ordering with them, no unexplained or double charges on my debit card, delivery drivers usually arrive on time, etc. I actually like this service more than most other food delivery services. The only thing I would change is that there is no way to track your order, so you're kind of in the dark for a bit. But if you choose a reputable restaurant with decent reviews, I don't think you'll have a problem.
Hi Lindsey H,
Thanks for the positive feedback! Know that this is noted and we are continously working on ways to serve you better.
Regards,
Beyond Menu Customer Service
The food was excellent as always! I did do carry out, as I was in a hurry, food was ready in less then 10min! Love this place so good!
Products used:
Food
Thanks for the awesome review, Dana! We’d love to continue providing great service to awesome customers like you. Cheers!
I've never had a problem of any kind and I've been using them a lot for a long time. The only caveat is I use them for only one (great) Chinese restaurant, so it works for that one place.
Products used:
Food
Thanks for the awesome review, Steve G.! We’d love to continue providing great service to awesome customers like you. Cheers!
Bought food from China cafe pickup. Set the order 5 minutes later the place calls me and tells me there location because it changed and how long it would be. It works perfect couldn't ask for better
Dear Brian H.,
Thanks for the positive feedback! We make sure to always improve the quality of our service to make sure we give you a better online ordering experience.
We look forward to seeing you again on your next order.
Regards,
Beyond Menu Customer Service
Friendly, fast, convenient, and slightly cheaper compared to other food delivery services! Thanks BeyondMenu!
Dear Chriselle L.
Thanks for the positive feedback! We look forward to serving you again on your next orders!
Regards,
Beyond Menu Customer Service
I was scared to use this because of so many comments stating its fraud... I ordered my food through this and it came within 45 minutes and my order was 100% correct... and to be honest you can have fraud just by ordering online from walmart lol hackers are everywhere...
Hi Rebecca, Thank you for your positive feedback. Rest assured that we are working constantly to improve our service and give you a better ordering online experience!
Beyond Menu are doing this business for 5 years already and counting. And working with different restaurant across america.
Tip for consumers:
Order from BeyondMenu and they will give you a good service .
Hi Christian M.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I was way overcharged from what the restaurant prices were also at Golden Hunan on Durham... like $10 overcharged. It's deceiving because you think you're ordering from the restaurant, when in reality, I think it's a service like Uber Eats or DoorDash.
Hi Judi C.,
We're sorry for the inconvenience. Some restaurants had price hike for their food over the holidays thus could be the reason why you mentioned you were overcharged. However, our company doesn't increase the price of our food items without the restaurant's directive. Feel free to reach us at 30-776-3590 so we can further assist you.
Regards,
Beyond Menu Customer Service
Not sure why all the bad reviews. After placing my order, and receiving confirmation that my payment was taken through Beyond Menu, I looked up the reviews. Then I started to get worried. Within a half hour (and while reading the horrible reviews) I received a call from the driver that he was here! My order is correct and was delivered in a timely manner. Will definitely not be so reluctant to use them from now on. Thanks for the great service because I was STARVING!
Hi Kim, Thank you for your positive feedback. Rest assured that we are working constantly to improve our service and give you a better ordering online experience!
I am from a small town in Kansas and only one restaurant uses this ( chinese). I have used it twice now and both times it worked great. I did not have delivery but pick up. I wish other restaurants in this town would get something like this!
Hi Amanda D.,
Thanks for your feedback! Customer satisfaction is our utmost priority and we are glad that we were able to give you a good experience. We look forward to serving you in one of your next orders soon.
Regards,
Beyond Menu Customer Service
It's been quite long time business partnership I have with beyondmenu.com. At first, I'm not interested with the offer with one of their representative who called me to sign me up on their website since it's not familiar just like the other company I'm working with already. The representative of beyondmenu patiently called me and convinced me to sign up. Since I got a lowest offer of commission compare to other company so I tried their service. As per our agreement they stay the same, no hidden charges, quality customer service and friendly employees. One thing that I can say that I will be loyal using the service is that they help me a lot in increasing my business revenue up to 50%. My small restaurant is now an award-winning cuisine restaurant in our place. I would suggest to restaurant owners like me to try beyondmenu.com too. THANK YOU BEYONDMENU.COM PEOPLE YOU'VE DONE GREAT!
Hi Katherine S.,
We greatly appreciate your feedback! We make sure to always partner with restaurant owners in improving our services so we can give customers quality and awesome online ordering experience.
Regards,
Beyond Menu Customer Service
I love the ease of ordering and being able to add special notes to each individual dish if I need to! From the time I ordered until the time my food was delivered was 20 minutes!
Hi Jewel, Thank you for your positive feedback. Rest assured that we are working constantly to improve our service and give you a better ordering online experience!
We use this app Beyond menu consistently and have never been disappointed. Makes it a breeze to order.
Hi Janet W.,
Thanks for your positive feedback! We make sure to always improve our quality of service to give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I use beyondmenu frequently and never have had a problem. Only issue is they don't have a lot of restaurants that they are currently servicing in my area. I think there's only two pizzerias there's a couple Indian more Japanese in plenty of Chinese
Hi Kate P.,
Thanks for the positive feedback, we make sure to continuously improve our services to give you a better food shopping experience. You may recommend our services to your restaurant owner friends so we can increase our ordering options for customers like you. You may ask them to reach us at BeyondMenu.com Customer service at (630)776-3590 for further assistance. Thank you.
Regards,
BeyondMenu Customer Service
My first time using this site. I read the reviews and got scared but it was already too late since I already ordered my food, It was a great feeling when My food came 30 mins later. The site is definitely not a scam.
Hi Dennis K.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
Ive used it quite a bit from about 5 different places. Ordered from it when leaving my business and picked up on the way to my residence. I never used home delivery- if you want a real person to bring you food, then you need to pick up a good ol fashioned telephone and talk to a real person.
Hi G M.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I can only give 5 but in my opinion its really 10 stars. This website is really helpful. User friendly website. With good customer support... REALLY SUPERB..
Hi Paul G.,
Thanks for your feedback! We make sure to always improve our services to make sure we give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
I use BM to place orders at any one of several places when I leave work and have never had a problem with a place not getting my order or not having it ready on time. I always pick up and pay@ the restaraunt and it's always worked great.
Hi Kst W.,
Thanks for the positive feedback! We'll make sure to improve our services so we can give you a better online ordering experience.
Regards,
Beyond Menu Customer Service
I was a little skeptical when I first ordered. I called the restaurant just to make sure I wasn't scammed after reading some of the online review. The had received my order and stated my food would be delivered in about 45mins. The food arrived quickly and was more than I could eat. I included a tip in my ordering. I wasn't sure if the tip would go to the delivery boy as I didn't have any cash on hand. Overall I'm very happy.
Hi Carrie, Thank you for your positive feedback. Rest assured that we are working constantly to improve our service and give you a better ordering online experience!
I've been using this site since 2011 to order pickup from a nearby Chinese food restaurant. In that time I've only had 2 issues. One seemed to be a miscommunication between BeyondMenu and the restaurant over whether I had paid or not and the other was my account got deleted a few years ago. One transaction issue in probably around 50. The only reason I don't still use it is the restaurant quit using it.
Hi Ryan H.,
Thanks for the positive feedback. Rest assured we're continuing to improve the quality of our services to give you a better online ordering experience!
Regards,
Beyond Menu Customer Service
I don't know what everyone else is complaining about. I ordered my food through this site and everything went through immediately, and they got my order right on time. Paid for it on the site, and everything went smoothly. The reviews scared me and made me think I was making the wrong move, going through a third party.
Hi Katie,
Thank you for your positive feedback. Rest assured that we are working constantly to improve our service and give you a better ordering online experience!
Food was on time and was delicious. I recommend to try Lamb Biryani. I want to give five star because not only the food was good, their customer service was great and delivery was on time. Will order it again.
Hi Catherine B.,
Thanks for the positive feedback! We constantly improve our quality of service to make sure we give customers an awesome online ordering experience.
Regards,
Beyond Menu Customer Service
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Thanks for the awesome review, Will L.! We’d love to continue providing great service to awesome customers like you!