Betterbuy

Yes what a $#*! rating for a $#*! site in my opinion. Some time ago now I joined an internet auction site called i-bidder.com which is a site that lists many excellant auction sites around the country and i have used that site with no problems until recently I will review it soon. I went onto a site called bettabuy.ltd advertising and i quote " Brand New and As new Garden Power tools and household products". PLEASE NOTE THE BRAND NEW AND AS NEW. I purchased from them 21 items of which 10 would not work or were too badly damaged to sell on. The total cost to me was £156.40.

So i sent the following email.

I would like your comments on the following. All the items were bought as working as you can see from the list there were more not working than working. I think the persons who tested these items need testing themselves. I can return to you all the faulty items except two which i have sold at a loss if you require. I wasnt going to complain but as the list got longer i thought i should for both our sakes. The price i have put is the hammer price ok price £49.00 bad price £61.00. The total price is on the items i can not sell £86.62 the items i can sell on £69.58. Please advise.
Yours john

I received a reply as follows

HI John

Sorry but getting back this late after the auction doesnt work, as with all auctions the terms state that all goods are sold as seen and no refunds or returns are accepted, it is down to the buyer to view the goods and make a decision before purchasing.
Many Thanks
John Higgins
Sales Director & Partner
Better Buy Ltd
Tel: ******* 962 053
Mob: ******* 772 684
Skype: Johnph1964
WeChat: Johnph180
Email: *******@betterbuyltd.co.uk

So I returned with this and am awaiting a reply.

I totally agree with what you say but just wanted to bring to your attention the amount of goods that you say work that don't the money is of no relevance to me trust and reputation is what I want to see. I don't do this to make money i do it to relieve boredom in my retirement twilight years. You head your auction listings Brand New and As new Garden Power tools and household products, now that is an untrue statement and you can't hide behind your T's&C's with a statement like that. I agree that it has taken some time to test all these items fully but it is only 12 days since the auction and in a retail world which i know we are not this would be an accepted time. I will in the next 14 days return these items to you and you may do as you wish, but i want you to realise you need better trading practices to have a good reliable customer base. I have written a review on site-jabber if you wish to look.

So on with the review. How can a company which is an online auction site say that you must inspect the products before buying and please do not rely on us telling you the truth when the whole idea of online sites is to service an area bigger than local.

I must leave it there off for a colonoscopy wish me luck

From me the retired grumpy old sod according to my 6 & 9 year old grand kids (boys).

See you soon john y

Well the probing is over for another 3 years and i got a clean bill of health well 1 polyp removed.
So continuing the saga of the online auction company i have now put in an official complaint to trading standards via citizens advise.
Based on the following -;
Returns/cancellations and after sales policy
If for whatever reason you change your mind and would like to return your order after delivery, we're happy to refund or exchange your purchase as long as it's unopened and in its original packaging. This option is available for 14 days after purchasing.
I did this but was told i could not claim.
THIS COMPANY IS GETTING RICH SELLING UNUSABLE RUBBISH.
See you with the next update