Betsey Johnson has a rating of 2.5 stars from 87 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Betsey Johnson most frequently mention customer service, day shipping, and tracking number problems. Betsey Johnson ranks 2084th among Women's Clothing sites.
This company responds to reviews on average within 10 hours
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After seeing the negative reviews from others (of course this was after I had placed my order), I was very nervous. The shoes arrived in a week and are exactly as I expected. Fedex delivered and I was able to track my order. The Betsey Johnson site wasn't easy or reassuring about the order getting placed - like sales tax and things, but they did send me email notifications of order received, shipping date and when it had been delivered. No complaints here.
Betsey Johnson went bankrupt and was bought out by Steve Madden. When I bought shoes from betseyjohnsonshoescanada.com I had to first create an account, then my card was apparently declined, then a transaction for more than I had authorized showed up on my credit statement to Neecloth Hongkong, who they claim is their payee. They told me the increased price was the exchange rate but the price listed said CAD (Canadian dollars). Their emails, order confirmations, shipping updates were really unprofessional and sketchy. I reported it as fraud or a scam and cancelled my credit card.
Betsey Johnson went bankrupt and was bought out by Steve Madden. When I bought shoes from betseyjohnsonshoescanada.com I had to first create an account, then my card was apparently declined, then a transaction for more than I had authorized showed up on my credit statement to Neecloth Hongkong, who they claim is their payee. They told me the increased price was the exchange rate but the price listed said CAD (Canadian dollars). Their emails, order confirmations, shipping updates were really unprofessional and sketchy. I reported it as fraud or a scam and cancelled my credit card.
Tip for consumers:
It’s a scam.
Products used:
None
These people do not honor anything on their website. 2 days processing is nonsense. I'm at 10 days and my order is still unfulfilled and they still won't commit to a shipping or receipt date. NEVER AGAIN - run away. Fast.
Tip for consumers:
Will NEVER order from them again - I'll pay the extra and buy from a reputable store.
Products used:
Boots - if they ever get them to me - their customer service and fulfillment is very sub-par - they took my money, but I can't get my merchandise.
They don't accept credit or debit cards…WHAT? I would think a reputable company such as Betsey Johnson would have more paying options & better customer service. You just lost a 20 year loyal customer.
Hi GiGi!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I ordered in December 3rd,2023 o pair of Diva Ivory boots, and I paid 99$ for boots and 44.95$ for shipping, plus taxes. This was ok, but in January, 23rd, 2024 I received a letter from FEDEX that I still owe them another 56.60$. In total I paid 100.95$ for shipping and 99$ for boots. This is unfair and unprofessional. When I made the payment, I considered that I paid the total amount for the boots. It is unacceptable that after almost 2 months I received another amount of payment for shipping. Also, when I placed the order, the delivery time was 1 week not 1 month. I will never order anything from them again.
Bad experiences, bad customer services, bad shipping.
Products used:
Diva Ivory boots.
Hi Liliana-Ana!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
There's no over night shipping with there products! It's more like whenever they decide to ship it to you. So if you need your shipment on a certain day make sure you order 2 weeks or months ahead of time in order to receive it! Their customers serves suck via email and phone. They don't care about your concerns at all! They think it's funny when you're up set and don't do anything to help you in a better way! So don't pay for extra shipping to get your package sooner. There's no such thing.
Products used:
Rhinestone boots
Hi Tan!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I will never! Order from Betsey Johnson, they don't say when taking your money that your order will take weeks to ship. You cannot cancel the order even though it's still unfulfilled and unprocessed, and this sucks.
I ordered the shoe for a special event but they will not come on time and I will no longer need the shoe.
Tip for consumers:
Don't use this site try DSW!
Products used:
I ordered a pair of shoes but they haven't arrived yet.
Hi LaTonya!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
ADVISORY; Buyer Regret!
I purchased $217.00 rhinestone boots on 12/16/2022 for Christmas. January 7,2023 I never received my merchandise!
I Was told I would get a refund. Now they're asking me to do the legwork of contacting shipping when shipping was supposed to be free. I just want a refund my money back in full. I cannot represent a company's merchandise our products with a fraudulent marketing strategy. Buyers REMORSE: Do not purchase from Betsey Johnson!
Tip for consumers:
ADVISORY: Do Not invest in this merchant, Betsey Johnson.
Buyers remorse.
Products used:
Dallas Rhinestone: Horrible customer service.
Company will blow you off like they never existed in or you.
Hi Grace!
Please e-mail us at info@betseyjohnson.com and we will check into this matter for you.
Sincerely,
Betsey Johnson Customer Service Team
I have been very dissatisfied with the sequins booties womens shoes. Purchased many pairs for my daughters stage shows. The Silver shoes for some reason kept cracking along the toe and the ankles. They sent me a new pair and the same thing happened. They are only worn for stage shows and they should not crack this fast or at all for the price. I will not be buying from them again. I can find cheaper ones for Amazon.
Products used:
Betsey Johnson
Hi Joan!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
Purchased pink floral sparkly tennis shoes. Loved wearing them with my black scrubs. 3 months & the shoes are coming apart. Customer service said too much time had passed and could only offer a coupon for future purchases. Nope. Not wasting my money again.
Hi Kim!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I purchased a $350 piece of luggage which came with a 5-year warranty. Used it once and the area above the wheel busted open. I sent very detailed pictures and information to Betsey Johnson, and I was told I would have to file a claim with a company called 24/7. After 10 days and no response, I reached out to Betsey Johnson once again and was advised they would have 24/7 contact me. They did reach out only to tell me there was nothing they could do. I am very disappointed with their lack of caring and pointless warranty.
Tip for consumers:
Beware, do not buy Betsey Johnson Luggage as they are very poorly made.
Products used:
Luggage
Hi Rosemarie!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I purchased a pair of shoes on February 23 of this year and I just to decided to wear them. The right shoe has the defect of fastening on the same ankle as the left shoe. The defect is easily noticed and was not noticed until I got ready to wear them. I contacted customer service and they told me since it has been over 30 days they could not help me. I then pointed out that their policy says they guarantee against defects and it has no expiration of the time. They still refused to help. I could see them refusing me if it had been a year or longer.
Hi Tracie!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I placed an order 11-21 for pre sale boots that was to ship 1-22, then was notified they would ship in March, then that changed to April, now they are saying June. I would highly suggest never ordering from them as they seem to never be able to deliver an order in timely fashion. Upon emailing them they could care less if anyone is upset or unhappy. All they care about is the money. Customer service is horrible.
Hondstly they don't even deserve the 1 star I gave them. Utterly disappointed.
Products used:
None because I have yet to receive an item after 5 plus months
Hello Mary. We kindly apologize for any inconvenience created.
We would like to check into this for you. For doing so, please provide us with your order number. Betsey Johnson Customer Service Team.
I received my order *******, to small so I emailed customer service they responded but trying to get a return label has been a nightmare, the website is horrible but after reading the reviews I see why her ratings are so low. I tried them on, and they are too small hurt my feet so bad because they don't fit. I'm scared to exchange them for another size after reading the reviews I just want my money back. Looks are very deceiving.
Products used:
shoes I want to return
Hello Cathy. We kindly apologize for any inconvenience created.
We would like to check into this for you. For doing so, please provide us with your order number. Betsey Johnson Customer Service Team.
Three times I have contacted customer service about my tracking information not being valid and they have given me some basic answer. I need my order before I go on vacation otherwise they can keep it! If you have to have something g from Betsey Johnson please don't order from direct website. I don't know what they have going on over there. It's been a nightmare
Products used:
None I never received them
Hi Marquita!
Please send us an e-mail at info@betseyjohnson.com and we will further check into your order.
Sincerely,
Betsey Johnson Customer Service Team.
I ordered some boots from betseyjohnson.com. They were supposed to ship out on Monday, checked the status today, Wednesday, and now have been told that they don't know when they'll be shipped. Would have been nice for someone to let me know as these were a gift to my sister for her birthday tomorrow. Paid extra for 2 day shipping as well. Very disappointing.
Tip for consumers:
Don't use this website. You won't get your order.
Products used:
None, they were never shipped to me.
Hello. We would like to apologize for the inconvenience caused.
Please provide us with your order number so we can further check into this. Betsey Johnson Customer Service Team
I ordered a purse and sidny shoes which are on backorder. The purse was supposed to be delivered last Friday. After the wknd I received a notification that the package was damaged in transit and was being returned and I'd receive a refund for the purse. So I reordered it and paid for 2 day shipping. Bag is supposed to arrive tmrw. I need it for Saturday the 21st since I didn't receive it for last weekend. Shipping says it won't arrive until Monday. So now I am trying to contact them for a refund for the 2 day shipping I paid for but am not receiving. I question if the original purse was actually "damaged" and I already sense the argument into the shipping fee refund. I'll let visa handle them if they don't give it to me.
Hi Angela!
So sorry to hear of this! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I do not recommend buying from Betsey johnson.com. Every time I buy from them their products come a month later then their ship date. Also their customer service is awful. They have no idea what's going on and no idea when you will get your order. And believe me I am a huge BJ fan. However I buy from mostly eBay instead or look around for other distributors.
Tip for consumers:
If your ordering a purse, don’t plan on getting it for at least a month later if it has a pre-order date.
Products used:
Purses
Hello. We would like to apologize for the inconvenience caused.
Please provide us with your order number so we can further check into this. Betsey Johnson Customer Service Team
I ordered May 21 and still don't today! Was sent a tracking number 3 days ago and all it says is fed ex awaiting package and no date given. This is bad business! Customer service isn't any help at all. I could've just ordered the bag thru Amazon and would've received it the next day and free shipping. This is my second order with Betsey Johnson and apparently the company doesn't care. Never again Y'all suck
Tip for consumers:
You’re better off buying from Amazon if they carry the item. You’ll be waiting a month to receive your item and holding on customer service for 20-30 minutes before someone even answer
Products used:
Still waiting on them if I ever get them.
Hello. We would like to apologize for the inconvenience caused.
Please provide us with your order number so we can further check into this. Betsey Johnson Customer Service Team
My order never arrived. Named " uk stockists" they claim it was despatched from Chicago.I don't believe that either, due to the inadequate response from "customer service " It has been a month and shipping details just stopped. No more communication from "customer services " I don't believe that they were ever arriving… DO NOT ORDER FROM THIS SCAM SITE!
Tip for consumers:
I will be reporting to the relevant authorities
Products used:
Nothing arrived. They have stolen my money
Hi Nicola!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com or share with us your order details, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I paid for two day shipping. I waited over a week and begged I'm email after email for someone to tell me where my order is! After 8 days I finally reached a supervisor who sent me a second paid as the first pair never came. Then the new pair they sent is WAY too small. Just DONT waste your money. The WORST customer service.
Tip for consumers:
Just DONT!!!
Products used:
I bought the diva boots but sent back.
Hello Dani. We kindly apologize for any inconvenience created.
We would like to check into this for you. For doing so, please provide us with your order number. Betsey Johnson Customer Service Team.
Terrible service. I ordered a pair of boots for an event I was going to. Paid 260.00 for the boots and paid extra for 2 day shipping. Got my boots 10 days later. I had to go buy another pair of boots for my event. Called and was told they had a computer glitch? My question was why could you not have emailed me and let me know they would not be here as promised. Rude person could not provide an explanation. Needless to say this will be my first and last order from this company. I will send the boots back ad I expect full reimbursement along with the extra shipping fee I paid. I will also let everyone I know to not order from this company! If I could give them a zero rating I would!
Tip for consumers:
That they could not deliver items as promised
Products used:
None
Hi Jennifer!
We are truly to hear about your unpleasant experience with our team! Please send us an e-mail at info@betseyjohnson.com for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
This site is kind of a scam! Don't buy from it!
They charge $50 for shipping. You get a tracking number from fedex… only… it's *not* your tracking number. It's not your package!
In the very fine print of the website, if you look deep it says your order is shipped to Connecticut — and then shipped through usps!
You don't even get a tracking number.
If you operate like this, it needs to be on your confirmation email and receipt so people aren't confused.
It's shady as hell!
Huge Betsey Johnson fan for 25 years. I've met her, I worked in her boutique, and I'll never buy from here again.
If customers knew the process they would cancel their order.
Love Betsey. Will continue to collect her work but not through this site! Buy from somewhere else!
Tip for consumers:
What the shipping procedure actually is- written clearly on the receipt so customers are aware
Products used:
Dress
Hi Marlena!
We're sincerely sorry for the confusion created! Please e-mail us a info@betseyjohnson.com, so we can further check into this for you.
Sincerely,
Betsey Johnson Customer Service Team.
Betsey stuff is cute...
Order it from ebay or Amazon or any other website in the world. What ever you do please DO NOT order off the.com website its litterally a nightmare. They don't care and will lie to you...
The email guy said it was shipped and in transit but, the phone girl said they just shipped. Atleast get it together
Tip for consumers:
Please don't use the .com site save yourself some sanity.
Hi Heather!
We're sincerely sorry to hear about this experience! Please email us at info@betseyjohnson.com, and we will double-check into this matter for you.
Sincerely,
Betsey Johnson Customer Service Team.
I never received my order, and according to other reviews I'm not the only one! They're scammers beware!
Hi Kali!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.
I ordered a pair of shoes for $137 in October. I reached out to customer service a month later because I never received a shipping confirmation, but they took my payment. Customer service told me the item would not ship until Nov 21st. Here it is Dec 21, and I still have not received a tracking number or anything. Customer service is no longer responding. I will never buy from here again.
Products used:
None
Hello. We would like to apologize for the inconvenience caused.
Please provide us with your order number so we can further check into this. Betsey Johnson Customer Service Team
Shop: www.betseyjohnson.com Tweet: www.twitter.com/xoBetseyJohnson Instagram: www.instagram.com/xoBetseyJohnson Pinterest: www.pinterest.com/xoBetseyJohnson
Hi Laura!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.