How would you rate Betfair?
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Australia
0 reviews
3 helpful votes
Follow John E.
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Rus. B is correct on deposit to betfairs account they are superb.

Winnand try to get paid out, general "Stonewall" Jackson interferes!

So bet betfair and lose wunnerful, Win, bad luck coming

Date of experience: October 22, 2014
GB
0 reviews
3 helpful votes
Follow C R.
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Closed account after 10 years due to having a winning bet voided. Right up until the point the bet became a winning one, the bet was showing as being 'matched' in my account. As soon as the bet became a winning one (it was a 1.5+ first half goals bet), the bet suddenly became VOID, and I was not paid out on the bet.

I can understand that bets have to be voided occasionally, but the Helpdesk were unable to explain why the bet was voided so late on (surely it should be voided immediately at the start of the game). They did offer me £5 in compensation, which I politely declined. I'm not interested in being 'appeased' by freebies, I just wanted to be paid out was was properly due to me. Betfair refused to do this so I closed my account immediately (taking the precaution of removing my remaining funds before doing so to avoid issues experienced by others here). Betfair lose in the end, as they are now effectively giving up a lot of commission on bets that I would have continued to make over the years.

I can't stand a lack of integrity like that. If they do that to a customer of over 10 years, then I can easily understand the other comments made by 'newbies' to the company. No conception of customer care / retention, so 'adios' Betfair!

Date of experience: January 10, 2016
GB
0 reviews
0 helpful votes
Follow Ash H.
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Ripped off
June 20, 2016

So was playing land of gold on Friday 17th June about 11 - 11:30 and I got on the bonus round andit sayY's that if u get 3 four leaf clovers you get the progressive jackpot to my amazement it came in it popped up on screen in a box congratulations u have won the progressive jackpot just over 60 thousand it said click ok so I clicked ok expecting it to be in my account it wasn't there so I phoned them up with the guy on the other end of the phone confirming that someone had just won it I said yeah it was me and my partner anyway he said he would have to get bk to me he phoned me bk about an hour later saying did u get a screen shot of it I said no as it doesn't say that in the terms and conditions and he said we'll there's nothing I can do about it betfair ripped me off what can I do about it

Date of experience: June 20, 2016
California
3 reviews
6 helpful votes
Follow Wes O.
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Betfair sucks because you can't use it in the US. I guess it's not their fault, it's the American government's fault. But Betfair could make it easier.

Date of experience: May 4, 2013
GB
4 reviews
18 helpful votes
Follow Frank R.
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Sometimes slow to pay out. You can usually get better odds than with a traditional bookmaker. If you are not a gambling addict it can be good fun.

Date of experience: July 30, 2014

Overview

Betfair has a rating of 1.3 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Betfair ranks 5th among Sports Betting sites.

service
3
value
3
shipping
2
returns
2
quality
3
Betfair Reviews - 30 Reviews of Betfair.com | Sitejabber