I only joined Betfair as an advert came on offering a ridiculous 3/1 for the David Haye to win his comeback fight if you signed up. I signed up minutes before the fight, couldn't find the offer once joined. I had deposited £50 as I thought it was a no brainer, and an easy £150.
Fight started, Haye won easily as expected so as you might expect, was slightly irritated as I felt I had just lost £150. Went onto chat to a Betfair advisor, explained the situation and he told me the 3/1 was limited to a £10 bet (none of which was mentioned in the ad). Still slightly pissed off as I felt I had been hoodwinked, I used my free bets during the course of the week and managed to get £30 in profit. So yesterday, Saturday 23rd January I decide to put a little double on, both West Ham and Espanyol to win. Both took the lead so I had a cash out option, although the Espanyol game was finishing earlier, so I though I would wait for the remaining 8 minutes to see if the game would close out which would force the payout up. Villareal were on top and got a corner, so I cashed out, hit the cash out button, then the confirm button, literally moments before Villareal equalised. My screen went grey, and then it came up betting suspended. A few moments later, Cashout appeared offering less than my stake. Feeling once again irritated, contacted Betfair and was told this was not a guarantee, and it can take 7 seconds for the confirmation to come through... now, if that was the case, fair enough, however they can accept deposited funds in less than a second, they can accept a bet and deduct the stake from your account in less than a second, but they need 7 seconds to activate an option that they offer, are calculating in real time and allow you to choose?
The facts are, I hit cash out and confirmed before the goal. Once the confirm is hit, anything that happens after that is of no concern. However having read some of the posts above, it appears us mugs are operating around 7 seconds behind "Live" play, so if anything happens in the 7 seconds after cashing out, you probably won't get your money. Its an unfair practice and not one I condone. Funds have been withdrawn, and a complaint to the Ombudsman is in the offing.
Personally, I would avoid this mob like the plague now.
After registering, i had several complaints, as follows, and i will never use this site again, nor would i recommend to anybody
Betfair Help Centre
Live Chat
Status: Connected
Sarah (Waiting)
Sarah: Hello welcome to Betfair you are chatting with Sarah. How can I help?
Carrie Fletcher: my games keep crashing no matter what game i am playing, also did not receieve the 500% for joining when i deposited
Carrie Fletcher: been in cool jewels monopoly, merry money, raging rhinos etc and keeps coming up with a void message but taking cash anyway
Sarah: hi there, i am sorry for that, what message do you get when you are trying to play?
Carrie Fletcher: a big black box with white writing in saying theres a connection problem that will resolve in a minute, but it has been happening from joining this site today
Sarah: do you have all requirements needed to play casino games?
Carrie Fletcher: yes i have played other sites i have all the reccomended downloads to run smoothly on any other games
Sarah: as to be honest we are not experiencing any issues from our end, do youhave latest java and flash player please?
Carrie Fletcher: yes i do, i have chrome and it updates flash automaticly
Carrie Fletcher: also why was i not credited with the bonus promised for joining when i deposited the 25 pounds today
Sarah: any bonuses on casino need to be bought in
Sarah: or are you referring to any other product maybe?
Carrie Fletcher: meaning what exactly? It says 500% on deposit... i deposited and no bonus
Sarah: which product is that, casino?
Carrie Fletcher: betfair site in general,
Carrie Fletcher: i joined toda
Sarah: i am afraid taht would not be the case, it would have to be for specific product
Sarah: was it maybe casino or bingo? As i can see you sign up with bingo promo code
Carrie Fletcher: it said %500 on deposing over £5 i deposited £25 then it took 50p off that for VAT which i have never known happen on any site before
Carrie Fletcher: bigo, i have been on slots, but that should not affect deposit bonus
Sarah: i am afraid there is no such deposit bonus on the site
Sarah: but i see that for bingo you need to play 10£ on bingo tickets
Sarah: and then you receive 50£ worth bingo bonus
Carrie Fletcher: http :// www.topukonlinebingosites. Co. Uk/bingo-bonuses/? Cm=021&ag=0021&ap=1t1&kw=500%20deposit%20bonus&mt =p& gclid=Cj0KEQjwvJqvBRCL77m2-uKczsIBEiQAkx8VjFgxEQfsgjQD11k8Lz3NcQ59-1ufh_hls6KkuS7m1acaArbA8P8HAQ&gclsrc=aw. Ds
Carrie Fletcher:
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Carrie Fletcher: number 8
Sarah: i am afraid that this is affiliates promotion, we can only hold responsibilities for our onsite promotions
Sarah: for that you will have to conatct them i am afarid
Sarah: and they contact betfair
Carrie Fletcher: it represents this site,... so why are the games voiding everytime and still taking cash
Carrie Fletcher: i told you earlier that i do, so just because it has not been reported, does not mean it is not happening to me, could you look at my account to find out why please
Sarah: i would advise you to try clearing cookies and cache from browsing history
Carrie Fletcher: my cookies and caches clear automatically also
Sarah: as i said this is isolated issue so it has to be caching issue
Carrie Fletcher: ok
Carrie Fletcher: i will be sure to put this conversation on my review of the site, thank you Sarah
This site sucks/total scam.
Try to deposit money and its no problem but try to go through their id/age verification and its where problems start. It took me just 3 days of emails.
It says they need to see a copy of your passport or drivers license in order to verify your age. Well i send them my passport and all the required documents (bank statement, credit card copy)and they denied my id check because i whiped out my passport number and bar code at the bottom of my passport. My foto my first/last name my age itd. Was visible. They said they needed to see my passport number. If you are a smart person, ask, why do they need to see you passport number or bar code?(I have a Ukrainian passport, it is useless to check it in UK anyway. The only way to check it is at border control and customs and yet you would have to provide the original document to see if its real.
But I doubt that betfair has connection to such a computer to check if your document is real. Beside you can not do it without connection to some serious government database)
My passport number or bar code will not help them in anyway.
They talk about security, but providing your passport number to gambling site- is it secure?
One thing is for sure, without this number or bar code it is impossible to make a fake passport, or drivers license and go to bank and get a fake loan,,, right?... So my question is why that site wanted to see your passport number and bar code or any personal info on your documents. And anyone should ask themselves what this site do with those numbers,, and what kind of identity checks they do, if simple copy of passport with visible date of birth and photo is not enough for them.
Why they want to see your actual passport number and bar code? According betfair, for your id check you can wipe out all the credit card numbers and only leave last 4, but with passport or drivers license the must see all the digits (simple answer: they sell this info on internet and make money on it. Because if someone has info on your driver license or passport they can get those digits on the credit card that you wipe but they can not do it without your passport # or drivers license #).
So if you think of security,, think 2 before doing business with this site... they definitely doing some shady business with all of those documents you send them to proof your identity. If you go to site,, you can deposit money with credit card, no problem, no id check, but try to get your winning money back and its where they want something from you... your real documents. Priceless.
Especially if you high roller and deposit large amount, this site will definitely has all the necessary info to do a scam on you with fake ids. If you think it is not possible, think how people get fake id info and make credit card and steal millions from credit card... Main venue is gambling site. And it seems that betfair is doing it right from UK.
Dont believe, ask them why do they need a number of your passport or bar code of your passport. It is useless info for them, it will not tell them anything about you or your document as you send them a copy. But without it they will not open your new account or give your winning money. So if you high roller and someone charges your credit card somewhere in Saudia Arabia or takes a large loan. Think, where did they get all of your drivers license numbers or passport numbersITS RIGHT at BETFAIR!
I would not be surpriced if this site operates just for that purpose to find a whale with large pockets and get all the documents from him. DON'T TRUST THIS SITE< USE YOUR HEAD!