On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Best Of Signs Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and exceptional customer satisfaction, with many customers praising the design team's responsiveness and the ease of the ordering process. Positive feedback frequently highlights the reliability of service, competitive pricing, and fast turnaround times. However, some customers have expressed concerns regarding service delays, particularly with shipping and order fulfillment, alongside issues with the returns process. Overall, while the company excels in product quality and customer service, addressing logistical challenges could further enhance the customer experience and mitigate dissatisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Their design team followup during the process was excellent. Thank you!
Your design team's follow up is great! Thank you!
I ordered a product for 2 day shipping... took 7 days to arrive. Quality was absolutely horrible! Picture is pixalated & looks like trash. I will never recommend or use this company again. Extremely disappointed. When I called customer service twice about the product being late, I heard the same rehearsed lines ti send all generic customers.
Hey Leeanne! We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
The banner I received was exactly what I wanted! Very happy with the purchase.
Hey Lynn! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The team was easy and helpful to work with to customize our banner.
Hey Kathy! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Easy to use site to make your own company banner.
Not what expected. Paid for expedited shipping. Did not received until week after estimated ship date, beyond first day of school. Hard to communicate on the phone with the company. False hope given on phone and on website when ordering. Refused to refund expedited shipping fee.
Hi Alisha, Thank you for sharing your feedback. We sincerely apologize for the delay and the inconvenience caused, especially since the order was needed for the first day of school. As per our records, the carrier attempted delivery on the committed date, but it appears the business was closed. This led to three delivery attempts before the package was successfully delivered. We regret the communication challenges you faced over the phone and will share this feedback with our team to improve the experience for future customers. Your input is valuable, and we will review our processes to serve you better moving forward.
Major error. My clients are now disappointed with me. Nothing to say. Not good service this time.
Hello El-Seti, we sincerely apologize for the inconvenience caused to you. Upon checking, we can confirm that the order was processed as per the approved artwork proof. Since the order was placed with the comment “please use from the previous order, ” our team used a few artworks from your earlier order and shared the proof with you accordingly.
We did not find any comment mentioning that you required 2 signs of each artwork. However, we can see that our team has provided the replacement for the required signs. If you have any other concerns, please feel free to contact us.
Not a single item from my order was delivered. I selected expedited shipping and despite the company not being able to make the deadline I said I needed items by they still printed the order anyways instead of telling me first they would not meet the deadline. So the event I ordered this for came and went but what's worse is I still never received any of the items from this order. They were never shipped and I was never refunded.
Hi Melissa, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I should have done some research and read the reviews before doing business with this company. Stay away do not order for them no matter how enticing he may look. I created the order paid for express shipping and service. Received a phone call from the company confirming my order so they can expedite the production and the shipping. Have never received any tracking for the order and the arrival date is past due. Extremely dissatisfied with this company. Do not use them. You've been warned.
Hello Nate, we are sorry for the inconvenience caused. We always strive to deliver products on time, and it is very unfortunate that you faced an issue. Please be assured that our team has contacted you via email and initiated a full refund request for your orders. Your feedback is very important to us, and we will take it into consideration to improve the customer experience. If you have any further concerns, please feel free to contact us—we’ll be happy to assist.
Customization was quick and easy. Shipping was fast and the quality is great.
Hey Anne! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I was shocked by the quality of the standing banner I ordered, but also of the mechanism itself. At only 5 feet tall, I was able to put up the entire 10X8 banner structure with one person helping and I took it down alone. Very user-friendly and a beautiful banner to boot!
Hey Raquel! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The signs were easy to order and when they arrived they were just what I needed. A professional look that was right on brand.
Hey Brian! We are delighted to hear that you are pleased with our product and ordering process. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I have ordered several banners from this company. They have a fast turn around. The redesign team is amazing. I'm so pleased with them. Thanks you for your promptness.
Hey Melissa! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Letters will not stick to wall surface. Keep falling down and breaking.
Hi Seth, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Was very pleased once again with my order-- the step & repeat banner is of great quality and will take my event to the next level! Thank you for your consistent attention to detail and for providing a great product!
Hey Pamela! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
This is the second Step & Repeat banner I am ordering from Best of Signs, because I was so incredibly impressed with the first one!
Very affordable, great quality. WIll be ordering for the 3rd time soon with some new ideas for banners!
Hey Annette! We are delighted to hear that you are pleased with our products. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Amazing all around experience ordering online and perfect product! Even enhanced a low resolution logo to perfect clarity!
Hey Antonio! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I will always order from Best of Signs. They are fast and produce high quality items! What a great company!
Hey Jackie! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Fine. Why waste my time, everything was just fine, Ok, fine.
Hey Russell! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Good but of course is based on final product. I would think you could have a more automated or better template
Very satisfied with my banner for our football games. Great quality and great prices.
Hey Adriana! Thank you for your wonderful feedback! We’re thrilled to hear that you’re happy with the banner, its quality, and the price.If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Took 5 phones calls. Everyone lied several times. 1st person told me everything was delivered. We got disconnected and she never called back. 2nd person said they were all in the state they were going to be delivered in and that was a lie as one was two states away and mention. 3rd person said a refund person would call me, never did, 4th person said a refund person would call me, never did. 5th person I made them stay on the call until I talked to a manager. I had to fight to stay on the phone and not give up. It takes a strong willed person to get a refund if something goes wrong. Good luck.
Hey Martha! We are truly sorry for the inconvenience and frustration you experienced. We always strive to provide efficient and transparent service to every customer, and we regret that this was not your experience. We understand how disappointing repeated miscommunication can be, and we sincerely apologize for the confusion caused during your interactions with our team.That said, we’re glad to see that the issue has now been resolved and your refund has been processed. Your feedback is very valuable to us, and we will be reviewing this matter internally to ensure better consistency and accountability in the future.If you need any further assistance, please don’t hesitate to contact us—we’re here to help.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Vic! We are delighted to hear that you are pleased with our service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!