Emergency Essentials

I have been ordering from this company for a few years now. I love their products and prices, however in the last year or so the customer service has hit bottom. Our last order was placed on 4/4/16 and was in a hold. We tried contacting company through email on 4 different dates and never got any response. We called several times and after 3rd call we were told that the item was back ordered. Ok, something they could have communicated in a 30 second email?
On 5/25/16 our credit card was suddenly charged for the item, but when we looked for an email telling us that the item had shipped, Nothing. Our order still posted as on hold.
Then low and behold on 5/31/16; 56 days after placing this order, it shows up on my doorstep.
This company is going through some serious issues that need to be address quickly or they will be left behind. There are several companies that sell the same type of items, that have excellent customer service and more.
We will not be ordering from Be Prepared again, until we see that all of their issues have been resolved.

Have ordered several times but the last two have been strangely and extremely delayed with no communication from the company. One time I called to see about the delay and I was told they were backordered but I had to call them to get that information. One time I ordered during their sale of buy $500 and get a $100 gift card but after a couple of weeks the charge had not posted to my account and no email saying it had shipped so I emailed them once a week for 3 weeks and after that I got what appeared to be a computer generated message, because it did not answer my questions, in answer to the first email. I asked that if they could not give a projected ship date to please cancel my order but no response. I tried calling several times but got a message that said the voicemail box was full. I talked to my bank about it and they stopped payment... about a month later they called saying my payment was refused and they were ready to ship... seriously! Do they not read their emails? I recently tried ordering again figuring that the sale may have been more than they could handle, a smaller order this time, and its been a week but the payment has still not posted and again no email saying it has shipped or was delayed. I order online often and this is the worst I have ever come across. Usually if there is going to be a delay the company states as much prior to ordering or informs you by email once they know.

I ordered 5 items and used a promo code for a free MH 72 hr supply. I only got 4 items and had to research my order online to find out 1 item was back ordered. When I contacted them concerning my promo item, I get the run around on why I did not get it.

I placed an order for MREs to have as a supplemental food source in the event of an emergency or natural disaster. While most of the MREs had manufacture dates that were within the last two years, a few of the items were three or four years old. I consider that to be pushing it for an item that is supposed to last five years (yes, I understand they can last longer, but that depends on a lot of factors). If the item description had mentioned they were that old, I definitely would not have bought them, and certainly not at the prices they charge. I contacted customer service and they asked for photos to confirm the dates (odd, considering I would think they could just look it up in their computer), which I sent. They acknowledged the items were from an "old batch" and offered a tiny store credit. Really, that's it? Send me an item you know is close dated, don't mention that on your website, and then you offer me a measly little store credit when I notice you're trying to pass off an old product? Wow, that's integrity.