I'm not sure why people have had the experiences they've had in their orders and in dealing with customer service. While I do order from several companies, the bulk of my purchases have been from Be Prepared. I love them! Over the years I've ordered at least a couple thousand dollars of product from them, and yes.... at times there has been issues. 3 actually. One was a damaged product. Not their fault maybe. Could have been damaged during shipping. A call to their customer service and replacement item arrived in a few days. Another was my everyday can of tomato powder "gassed up", meaning the structural integrity of the can was bad. A call to customer service and a # 10 can of tomato powder arrived to replace it. On my latest order, I recieved an email notification that some money had been refunded back to my account. A call to customer service and a wonderful lady advised me that the product I wanted was out of stock, and might be a couple months till available. No problem. I'll wait. Not a big deal.
I use what I store. Meats, chicken, fruits, vegetables, and more. All taste great, and I love creating meals using their variety of ingredients.
So I'm really confused by the negative reviews.