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1 Review by C

BePrepared

BePrepared

6/1/16

I have been ordering from this company for a few years now. I love their products and prices, however in the last year or so the customer service has hit bottom. Our last order was placed on 4/4/16 and was in a hold. We tried contacting company through email on 4 different dates and never got any response. We called several times and after 3rd call we were told that the item was back ordered. Ok, something they could have communicated in a 30 second email????
On 5/25/16 our credit card was suddenly charged for the item, but when we looked for an email telling us that the item had shipped, Nothing. Our order still posted as on hold.
Then low and behold on 5/31/16 ; 56 days after placing this order, it shows up on my doorstep.
This company is going through some serious issues that need to be address quickly or they will be left behind. There are several companies that sell the same type of items, that have excellent customer service and more.
We will not be ordering from Be Prepared again, until we see that all of their issues have been resolved.

C Has Earned 3 Votes

C A.'s review of BePrepared earned 3 Very Helpful votes

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