BeenVerified has a rating of 2.5 stars from 313 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about BeenVerified most frequently mention credit card, day trial, and criminal records problems. BeenVerified ranks 20th among Background Check sites.
Proactively asks for customer feedback
I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.
Not worth your money. It's amalgamated google info, you still have 4 or 5 possible people attached to a phone on reverse phone look up, and there are no active phone numbers for Beenverified company. Their website number link is not in service. Poor business quality. Rip off.
I've used this site for about 10 years, I believe. It's excellent, especially since it added email addresses, which have been notoriously difficult to find. In searching for high school classmates (class of '55) I've been able to find most folks for whom I've searched, including females, most of whom have had one or two new marriage names since then. It has some extra cost features I've not used, but have not felt I needed to. RECOMMENDED
They didn't have the info I was looking for hence the 4 stars. They did however make it very easy to cancel and get a refund. Good solid company.
Hi Morgan,
Thank you for your review. We're sorry to see you go, but glad you were able to try out our website. Please know that you always have access to log back in and reactivate if you need our services again in the future.
Respectfully,
BeenVerified Customer Care
Can attest for this service. Spent quality time trying to figure this out, glad I came across your service
Hac Kers agen cy. C om
Hi Ruth,
This is awesome! Thank you for your review.
I asked if we could use this service to find information on an uninsured driver who hit our car & was told that would be an acceptable reason; so we found her but unfortunately no information that we didn't already know about this person. While we had the trial membership, I searched myself & other family members, in which I found some errors; however the site offers a link to report errors, so I have no complaints about the peoplelooker site. The customer service reps are very professional & extremely friendly! The only reason I gave it a 4-star instead of a 5-star was because of my initial reason for the search, which showed less than I already knew about that person; but considering this at-fault driver is apparently known for deceit, I am not really surprised at the findings.
On September 25,2015 I subscribed to been verified after comparing speed of use and quality of information with several other internet search engines. I found BeenVerified.com to be the quickest with results and to have the most valuable information for my needs. My wife and I were beginning to search for classmates for our 50th high school reunion. During past reunions we had been able to find only about 60% of our classmates even with using other search engines available at the time. This time we have located over 285 classmates out of a class of 350. I found the "Possible Relatives" section to be of particular help since I could track down children of our classmates and locate parents the had moved several times and were not in the data bases. BeenVerified.com allowed us to complete what has been a long and difficult task in a much shorter time frame with less effort and at a lower cost than in previous years. Thank you for your fine product.
David
Hoover High School Class of 1966 (Fresno, California)
Thank you for sharing this David! We're happy to hear BeenVerified was helpful. We wish you and your classmates a very fun reunion!
I had a problem with BeenVerified billing. I did not notice that I had been charged on my credit card improperly for 3 months. When I discovered this I sent the company an email explaining what happened and asked for a refund. In less then 48 hrs. It was fixed and the charges reversed. What a breath of fresh air. I expected all sorts of hassles.
Hi Paul,
Thanks for the feedback! We're glad we could help.
Best,
Carla
Director of Customer Care
I am very impressed that this companies operations are based in New York, and answered my communication in a timely manner, with team members sincerely trying to provide a level of excellence with every communication.
Great job!
Hi Jack - thank you for the feedback! Very glad we could help.
So I was frustrated to see I'd forgotten to cancel my membership and when I called to get it handled, I expected the run-around, to be honest! But to my surprise there were no lengthy waits, no double-talk, no hard sell! It was just a guy on the phone who was pleasant, professional and willing to handle my cancellation without delay!
I was pleasantly surprised!
As for the service itself, I got exactly what I wanted and was pleased with what I got (the report)! I just forgot to cancel is all... that was my bad!
If I had needed the resources that they offer longer I would be fine with the cost. With that said though I do believe they trap New comers with a trial. The customer service was one of the best I've ever dealt with.
Initially a criminal records search did not show a criminal case which was pending appeal in a higher court, however Carla at BeenVerified support persisted and checked the database daily until the case file was returned to the court. I can not thank her enough. I would highly recommend this service to others!
I was trying to locate my brother; and received much information, found the person I was looking for and some other relatives that I hadn't seen in many years.
It is worth the investment I did for one month.
I was tasked with finding over 600 classmates in a class that is planning a 40th reunion. We come from a Military town, and nobody stays put for long. It was my goal that nobody would miss the reunion because they didnt know about it. Using Been Verified, I've been able to locate almost everybody. The information was accurate, and mostly up to date. Been Verified allowed me to tackle a monumental task for a nominal fee. I couldn't have succeeded without this service!
Hi Jodi - so glad to hear BeenVerified helped you with your reunion. Hope you all have fun!
I had to find information fast for a personal issue. BeenVerified helped me get the information I needed all in one place.
Found this service to be relatively accurate. Was great to have information right at my fingertips. Would use again if needed.
Thank you Sue! We're here when you need us.
My customer service representative was extreme quick and efficient to work with. Although, I came to the process upset - after having canceled and still been billed - she was a pleasure to work with. Very quick responses and good feedback are excellent qualities to possess while working with an angry customer.
This is a very condensed version of my experience.
In 1952, my husband and I married and started our life together. I was 18 and he was 21. He was one of 10 children. After 18 months, our first son was born. In the next five years and 11 months we had two more boys and one girl.
Fast forward to 1963. My husband's sister was 2 years younger than he. She had mental problems and was in and out of a mental hospital for a year or two where she met an alcoholic man 35-36 years older than she. He was also in the hospital for treatment. They married and had twin boys on September 3,1965.
Within a year and a half, the parents got to the point they were unable to care for the twins and a foster parent couple who had been trying to help "mom and dad", called my husband and explained someone had to intervene. Guess who?
For nine months we were legal guardians of the boys and had intended to raise them.
With our four, who had just begun private schooling in 1966 and the addition of the twins, we were looking at a long time of raising and educating 6 children. That educating included at least a bachelors degree. We had always talked 16 years of schooling to our four.
We were farmers and the farm economy was not at it's best.
In conversation with an older half-sister (twins Dad's 1st marriage) who contacted us and explained she could understand the abandonment of the boys by daddy, and wanted to help us out by adopting the twins, to add to her two sons. We agreed.
The sister, who was fromoTexas, took the boys and raised them. We next heard from them when Hal graduated from high school in 1984. Contact was never made after that invitation was sent.
Until... I was going through old papers and guess what? I found the old invitation and began a search on "Beenverified." In less than 8 hours I was in conversation with Hal. Beenverified had found him, an address, a phone number, a career, a family, etc.
For the next hour I talked with Hal when I could stop crying. I had searched for these boys for all this time. How grateful I found them.
The family is planing a family reunion this summer and my prayer is that the boys will come and we can become reacquainted.
THANK YOU FOR YOUR PART IN THIS REUNION. GOD DOES ANSWER PRAYER, HE SURELY ANSWERED THE ONE I HAVE PRAYED ALL THESE YEARS.
Thank you so much Elizabeth for sharing this amazing story with us! We wish the very best to you and your family.
Used BeenVerified site to look up classmates for our 50th high school reunion. We had 1000 classmates. It was a big project but Been Verified really helped. Our next big reunion we will use it again!
I thought it was pretty good. My mother and I used itto search my brother and father just once. It cost 12 dollars I think, but we found mainly true information. I just wish the info waseasier to understand.
My primary need is addresses for mailings direct to consumers. So far the addresses seem to accurate and I have had very few returned to me.
Hi Louis,
That's great! We're very glad to hear the service has been helpful to you in your business.
If you should ever need anything, don't hesitate to reach out to us at support@beenverified.com or 888-579-5910.
Best,
Carla
BeenVerified Customer Care
support@beenverified.com
888-579-5910
BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.
BeenVerified was founded in 2008, with the mission to offer everyone easy, affordable, and fast access to public records.
Hi Edward,
Thank you for your review. We are happy to hear that you were able to locate the information you were seeking.
Respectfully,
BeenVerified Customer Care