Bedstop.co.uk

Bought a health-beds Naples collection mattress form this *******@the end of Feb this year.
All seamed well paid nearly £700 for this mattress was delivered on the 14th of March 2002.
Just over three months in noticed the left side structure of the mattress was sagging and caving in.
Contacted bed-stop Stirling to inform them of my concerns was asked to send in photos which I did.
Got a reply back from Michael who sold me the mattress
Was informed these photos would be sent of to health-beds also would be there decision on an outcome. And that I will hear from the store in due course.
Was also told the same day that he was going on annal leave it would be dealt with by the 18 of August thus was towards the end of June. This matter should have been passed on to the manager on his absence to deal with as I started to feel I was being panned off.
However 5 weeks passed contacted the shop again was told an on annual leave again and will deal with it that he was catching up with stuff in the shop.
Towards the end of August still not heard from bed-stop.
Decided this time to go in personally to the shop to sort this out.
Spoke to Gary owner i believe wasn't fully aware what was going on explained briefly.
He explained that health beds had decided they didn't feel there was a problem with the mattress and that the decision was final.
I explained I wasn't happy as this mattress was nearly £700 and wouldn't have expected to sag on one side under four months old and that they legal responsibilities to carry our fair warranty.
Was not happy that they did not inform me of this and that over two months wasted being panned off by Michael that this was being dealt with when it would appear they had no intentions in doing so.
Gary agreed that there may a fault and that would come out to the house and view the mattress.
I was also informed that this was due to a settling in period which includes the sides of the mattress in this case it was only one side.
Manufactures recommend rotating weekly for 3 to 6 month's then one month afterwards.
This was done on a weekly basis up to the end of August.
Gary to came out to the house to view the mattress and seen the fault however got the impression he was annoyed and didn't Sean to admit the fault when he was asked as it was obvious right there in front of him.
I was asked is there any issues apart from that also that this fault has no affect on the sleeping surface.
This was nothing more than patronising and insulting that you spend nearly £700 on a mattress to fall apart on one side clearly a defect.
He went on to say that this was only going to bother me as if it wasn't a big deal.
Also was informed that health-beds would not replace it we will have to deal with it.
Yes as you are the retailer its your responsibility not the manufacturer as your contract is with them.
Do not be panned off by retailer's telling you its the Manufactures that decide.
According to the law any item under 6 months the retailer's have to either replace or refund as they have to prove otherwise.
After this discussion he said that he would contact health-beds on Monday as this was a Friday.
Gary phones me on the Tuesday the following week for an outcome regarding the mattress.
Funny how this was sorted out within a few days when previously had been panned off that is was getting dealt with for two months.
I was told by Gary health-beds did agree to exchange the mattress on there terms if they felt this was poor manufacturing.
Also that if they decide no fault they would not replace the mattress
Another option would be to I pay independently for inspection if proved they would replace and refund me back £85.
Option 3 refund I accepted the refund on the basis that I wanted nothing to do with them and totally lost trust and faith in this shop.
Week later mattress was pick up and I was refunded.
Since then I have bought another mattress from a well knowing manufacture not small so called independently family run.
So the question is on my personal fist time customer experience would I recommend absolutely NOT.