• BeautyJoint

BeautyJoint

Overview

BeautyJoint has a rating of 3.6 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. BeautyJoint ranks 38th among Cosmetics sites.

  • Service
    5
  • Value
    5
  • Shipping
    5
  • Returns
    5

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • I called and was given excellent customer service.

Critical highlights

No critical highlights yet

How would you rate BeautyJoint?
Top Positive Review

“Satisfied with the products”

Layla L.
1/6/22

The terms of shipping were fine, the products which I ordered were packed appropriately. I'm satisfied!

Top Critical Review

“Horrible experiencd”

Georgia C.
6/6/20

I ordered nearly $200 worth of makeup that never arrived. The company told me that it's my fault it didn't arrive but they will generously offer me a 25% credit! WHAT A NICE GESTURE! Not. Don't waste your time here, pay the extra few dollars for a legit company. Also makeup brands, do not associate your names with this company! Disgusting. I've seen through these reviews i'm not the only one who has suffered this way either. Should be ashamed!

Reviews (49)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (5)
Thumbnail of user laylal16
2 reviews
1 helpful vote
January 6th, 2022

The terms of shipping were fine, the products which I ordered were packed appropriately. I'm satisfied!

Service
Value
Shipping
Returns
Quality
Thumbnail of user courtneyr51
1 review
4 helpful votes
March 29th, 2018
Verified purchase

I was a little worried about buying on this website as Id be shipping to Australia; so I was expecting shipping to either take a whole month or cost me a fortune. Although there were several shipping options, some being very pricey, I chose standard with tracking and my order came in just under 8 days! Like how?!?!? 8 days to Australia with just standard shipping! Products were not damaged either. Im very happy with my purchase.

Thumbnail of user jennifera311
1 review
1 helpful vote
November 12th, 2018
Verified purchase

I placed my Order on Oct 29. As of Nov 12 my order still hasnt shipped. I am unable to get any updates and there is stillno expected delivery date.

Thumbnail of user gloriaw42
Gloria W. – BeautyJoint Rep

Hi Jennifer! I am sorry to hear that you have not received an update on your order. Please contact us directly at customerservice@beautyjoint.com so that we can further assist you with your order. Thank you.

Thumbnail of user sharonh180
2 reviews
0 helpful votes
April 20th, 2018
Verified purchase

I had a very good experience and the products were very good, but recieved an item damaged and called twice, but no one called me back.

Thumbnail of user gloriaw42
Gloria W. – BeautyJoint Rep

Hi Sharon! I am sorry to hear that your item came damaged. Please note that we are closed on weekends and our hours are between 7am - 4pm PST, please kindly send us an email at customerservice@beautyjoint.com if you haven't already so that we can further assist you. Thank you.

Thumbnail of user kendras41
1 review
0 helpful votes
November 14th, 2018
Verified purchase

I love this company. Been ordering from them for years. They often have what I'm looking for and never have an issue with bad packaging or anything as well as very reasonable pricing.

Thumbnail of user georgiac65
1 review
3 helpful votes
June 6th, 2020

I ordered nearly $200 worth of makeup that never arrived. The company told me that it's my fault it didn't arrive but they will generously offer me a 25% credit! WHAT A NICE GESTURE! Not. Don't waste your time here, pay the extra few dollars for a legit company. Also makeup brands, do not associate your names with this company! Disgusting. I've seen through these reviews i'm not the only one who has suffered this way either. Should be ashamed!

Thumbnail of user julianam14
1 review
0 helpful votes
March 29th, 2018
Verified purchase

I think that the girls in Brazil dream about shopping cosmetics and make up paying the real cost of them and receiveing them in their homes. In Brazil we have to pay to much taxes to get imported stuffs. So, Beauty Joint is a big dream come true to me. Now I am getting prepared for a new shop. Thank you, Beauty Joint! Please, bring more shades of the Maybelline matte Fit me foundation and the shade 102 of the Infalible Pro matte foundation!

Thumbnail of user ignaciof11
1 review
1 helpful vote
May 22nd, 2018
Verified purchase

Really like the sunglasses they look and feel very sturdy. The colors are exactly how i wantes them. Thanks!

Thumbnail of user katies1116
1 review
1 helpful vote
April 21st, 2023

Spent $1000's on my first order and given a false tracking DHL are saying it's beauty joints fault and they won't respond or help!
On trust pilot it says they have scammed so many people and the loss on our business will be devastating DO NOT USE THEM I'm sure half of the reviews are fake!

Service
Value
Shipping
Returns
Quality
Thumbnail of user shaneices
1 review
0 helpful votes
March 29th, 2018
Verified purchase

Cheap drugstore products, fast shipping too! Love it, even for the price of shipping from the US to NZ is reasonably good! My go to beauty site

Thumbnail of user oliviac43
1 review
1 helpful vote
April 22nd, 2018
Verified purchase

I had been looking everywhere for a lipstick that I love but seemed to have disappeared from the stores. I looked on line bout couldn't find the color. I phoned Beautyjoint and they helped me find it and order it. It was very easy and the package arrived soon. I love Jordana lipstick. Not only are they inexpensive but they are really good.

Thumbnail of user rejanec
1 review
0 helpful votes
October 22nd, 2018
Verified purchase

Impeccable experience! Great communication and fast delivery. Would recommend the site to friends and family.

Thumbnail of user larissar4
1 review
1 helpful vote
April 2nd, 2018
Verified purchase

A encomenda veio bem embalada e chegou em um prazo ótimo aqui no Brasil, amei! Espero fazer novas compras em breve!

Thumbnail of user sk2014.ns
1 review
0 helpful votes
February 20th, 2024

Order BJ*******...i ordered 4 days back. Pay aed 800, till now there is no update. No contact number, no office address. I have being writing emails like a ghost and there is no one of the other side. They are asking my debit card photo, bank statement pictures...I mean what the hell why you need all these details. Well I need my money back...done with you guys. I better pay to sephora and get genuine products. You guys are fraud...I need mymoney money back...worst

Products used:
I need my money baxk

Service
Value
Shipping
Returns
Thumbnail of user yasuyon
1 review
0 helpful votes
July 30th, 2018
Verified purchase

It was good that I could but what I wanted,
Even if I do not know English.
Anyway, I'm glad it arrived safely
I'm looking forward to using it.
I would like to order again.
Thank you very much.

Thumbnail of user senang3
1 review
0 helpful votes
March 1st, 2021

Order 60 dollars of makeup. Over a month and it's still not here.It saying it shipped on the 12 of Feb. It's now the 1st of March and still no sign of my order. It's so upsetting because I ordered once before and I never had issues but at this point it beyond a joke.

Tip for consumers:
DONT

Products used:
cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user gloriaw42
Gloria W. – BeautyJoint Rep

Hello Senan,

Thank you for your review. We are very sorry that you have not received your order yet. Upon further review, because this is an international order shipped out of the USA, delivery time can vary due to customs, postal services or time of the year. In addition, we received an official statement notice from our carrier that all shipping carriers are experiencing 6-8 weeks delays in shipping due to the coronavirus, therefore it is likely that your package is still in transit. Many countries have suspended mail services or are currently on lockdown, therefore the flight and transit routes are heavily affected with many port closures. For this reason, we are expecting a few weeks delay due to not having airports for packages to transit. Please kindly continue to monitor the tracking and allow more time for your package to arrive. If you have any further questions or concerns, kindly email us and a customer service representative will gladly assist you. We sincerely apologize for the delay and any inconvenience caused.

Thumbnail of user patriciac428
1 review
1 helpful vote
October 11th, 2018
Verified purchase

Web site easy to use. Happy, did not expect it to be the perfect color, but it was. Shipping was fast and product was wrapped securely. I will return to order from Beauty Joint. Will recommend this company.

Thumbnail of user renital3
1 review
3 helpful votes
November 15th, 2018
Verified purchase

I had trouble ordering the item. I called and was given excellent customer service. I ask for a Manager she had me do a screen shot so she could view the error. She walked me through how to do that as well. She told me what I needed to do and resolved the problem. I got my order and am totally pleased

Thumbnail of user ladyi2
1 review
1 helpful vote
March 31st, 2018
Verified purchase

I love the site, my stuff came super quickly, the only down side is that sold out products are never put it back in stock, and I wish there were more drugstore products that are famous on youtube, specially the newst MORPHE products, but over all its a great site

Thumbnail of user akikow
1 review
0 helpful votes
April 16th, 2018
Verified purchase

So so.
I did not feel stresses.
Some times website display on $ when i choose JAPAN.
Was that BAG?
It was make me feel good.
And now ican't check "i'm not a robot" box!

Thumbnail of user raksas
1 review
2 helpful votes
May 27th, 2020

2 months of not receiving my order.
I asked for refund,
They said they only offer 25%of package value,
Which is not acceptable for a company that failed to ship to customer and offer only 25%back to customer

Thumbnail of user nazlia
1 review
1 helpful vote
July 29th, 2018
Verified purchase

Please send me my order. I wait my order. Trust you. Thank you so much for courtesy. I am very satisfied about your work.

Thumbnail of user daeynaj
1 review
0 helpful votes
November 14th, 2018
Verified purchase

I ordered my items and the shipping wasn't too bad. It did take a while to update but on it did, the item took about two weeks to get to me.

Thumbnail of user christinel109
1 review
1 helpful vote
March 29th, 2018
Verified purchase

I love Beautyjoint, I always get what I want and they ship fast, prices are great as well. My products always arrive well packaged.

Thumbnail of user saras191
1 review
2 helpful votes
June 22nd, 2017

I placed an order on 6/13 and received my order 6/17. Really fast shipping, but I live in the same state they're based in so it might've just been fast for me. The prices were average, nothing came damaged, and customer service was fine. I contacted asking why I was charged for shipping because I hit the $25 minimum and met all other requirements, and they responded promptly with an updated policy stating that only certain items qualify. So one star is removed for the misleading free shipping policy. At the time it didn't say that it needed to say "FS" in the item code for it to qualify for free shipping and it turns out only one of my items qualified, but the page was updated after the interaction. And the shipping didn't cost much anyways, just $3 something, for a $25+ order.

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From the business

Beautyjoint is one of the top wholesale cosmetics suppliers and distributors Globally. It is the online international makeup store where you can buy affordable American, korean & top brands makeup products.

Company Representative

Thumbnail of user gloriaw42
Gloria W.
Typically does not respond to reviews

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