• BCBGeneration

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

BCBGeneration has a rating of 3 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. BCBGeneration ranks 207th among Designer Clothes sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
How would you rate BCBGeneration?
Top Positive Review

“Fast dispatch & lovely dress”

Tara P.
2/20/18

I ordered a dress from bcbgeneration.com on Tuesday 13th February and paid 15 for express shipping to Ireland as I needed the dress for Friday 23rd Feb. I received my order confirmation email the same day, and the Borderfree shipping notification email on Friday 16th February. The shipment was due to arrive by Wednesday 21st Feb but to my pleasant surprise, it arrived on Monday 19th Feb. The dress itself is beautiful and I'm very happy with it. I am glad that I went up a size (I am usually a UK dress size 10 but ordered the US size 8 which is technically a UK size 12) and it fits just right. If you tend to go between dress sizes, I would definitely order the bigger size to avoid disappointment. All in all, very happy with my experience.

Top Critical Review

“Terrible customer service”

Mandy C.
10/11/16

I returned two items and paid the shipping fee, but was still charged shipping fee when they processed my return. I have been trying to get a refund through but haven't got even one response. POOR customer service!

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user tarap41
2 reviews
2 helpful votes
February 20th, 2018

I ordered a dress from bcbgeneration.com on Tuesday 13th February and paid 15 for express shipping to Ireland as I needed the dress for Friday 23rd Feb. I received my order confirmation email the same day, and the Borderfree shipping notification email on Friday 16th February. The shipment was due to arrive by Wednesday 21st Feb but to my pleasant surprise, it arrived on Monday 19th Feb.

The dress itself is beautiful and I'm very happy with it. I am glad that I went up a size (I am usually a UK dress size 10 but ordered the US size 8 which is technically a UK size 12) and it fits just right. If you tend to go between dress sizes, I would definitely order the bigger size to avoid disappointment.

All in all, very happy with my experience.

Thumbnail of user mandyc6
3 reviews
13 helpful votes
October 11th, 2016

I returned two items and paid the shipping fee, but was still charged shipping fee when they processed my return. I have been trying to get a refund through but haven't got even one response. POOR customer service!

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Find the latest styles and trends in dresses, clothing, shoes and accessories at BCBGeneration.com. For the stylishly spirited. Shop now! BCBGeneration

How do I know I can trust these reviews about BCBGeneration?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about BCBGeneration?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business