Overview
BB Wheels has a rating of 4.6 stars from 1,054 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BB Wheels most frequently mention customer service, next day and great price. BB Wheels ranks 2nd among Tires sites.
Instant Feedback
FROM THE FIRST PHONE CALL TO THE FOLLOW UP CALLS THE SERVICE AND KNOWLEDGE OF YOUR STAFF WAS INCREDIBLE!
My husband and son made several purchases and we haven't had an issue.
Cara,
We greatly appreciate your loyalty to us and thank you for sharing your experience with us!
Thank you,
BB Wheels
Good selection and pricing. Easy process to shop and order. Fast delivery too.
Dustin,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
It was super easy to do and i like how the price was
Gavin,
Thanks for your 5-star review! We sincerely appreciate your feedback.
Thank you,
BB Wheels
Hello, I have ordered a set of wheels for my truck from bbwheelsonline. I went into their website, searched my vehicle, picked a set of rims that came up under my vehicle, ordered the wheels, had to put my vehicle info in again for the 2nd time at checkout. The following day a gentleman called me and asked me for the 3rd time what my vehicle info was and I told him and he replied, "Ok All looks good". I then was asked to change the shipping address from my house address to a business address, so I gave them the shops address that would install them. So the install shop received the wheels and already had the tires installed and ready for me to bring the truck and have them installed. Well unfortunately when I got to the shop to have them put on, the wheels did not fit. So I then contacted the company, they said they would be willing to return them at a cost because bbwheels sent the wrong bolt pattern, the shop mounted the tires before I got there, so now bbwheels is saying they are used. Well after a very long talk I agreed to pay the money to return them. They then decided on their own free will, that they will just send me wheel adapters to make the wheels fit onto my vehicle.(I NEVER AGREED TO WHEEL ADAPTERS). I have been waiting almost 2+ months now for them to finish helping me out because they have been ducking and dodging my phone calls. So as of now I am paying for $7,000 wheels that do not fit my vehicle and now it is to the point the company is ignoring my calls. If the company would have sent the correct wheels, or if their website would have pointed me to the correct wheels, or if the gentlemen that called me and verified my vehicle could have pointed me in the correct direction, or they could have done some real customer service and owned up to a mishap and corrected the issue the way the customer asked and made the customer happy. But instead I am now paying for $7,000 wheels I can not use on my vehicle.
Clear website, fast delivery and good experience. Good job! Thank you! My recommendations
Alex,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
Easy to navigate site and easy financing set up exactly what I needed
Jason,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Thank you,
BB Wheels
Fast and easy just wished they put the hub size on the details.
Paul,
Thank you for the review! Your feedback is much appreciated and helps our team improve.
Thank you,
BB Wheels
Noah was excellent at helping me find what needed and was looking for
Dion,
We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheels
Every easy to order an very fast response, would order from them again
Christopher,
We're happy to see that you had a 5-Star experience!
Thank you,
BB Wheels
Had no problem getting my tires so in the future I'll be using u guys for my tires
Donnell,
We’re so grateful that you took the time to leave us a 5-star review.
Thank you,
BB Wheels
The application process was easy and very fast and approved in minutes
London,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Thank you,
BB Wheels
Every time I call this company here, I always get great results, I would refer them to anyone, great job B&B
Keishun,
It gives us much pleasure to know that you’ve chosen to stay with us again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one.
Thank you,
BB Wheels
Good but slow on shipping and shipping email didn't have enough information
Quintarius,
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Thank you,
BB Wheels
Purchasing was made easy. The customer service was very help and courteous.
Daniel,
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
Thank you,
BB Wheels
So far so good... Hope to see them all sooner than later.
Travis,
Thank you so much for taking the time to leave us a review.
Thank you,
BB Wheels
Great price, easy ordering, waiting on shipping info. Hopefully shipping is quick.
Jason,
Our team is so grateful for your positive feedback. Looking forward to having you again!
Thank you,
BB Wheels
Spoke to a super nice knowledgeable gal that was nice and kind knew what she was doin
Jonathan,
We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive.
Thank you,
BB Wheels
Easy and painless. Website easy to navigate. Had wide variety of choices
Raveta,
Amazing feedback. Thank you so much for giving us 5 stars!
Thank you,
BB Wheels
So far so good I only gave 3 stars because I have not received the product yet.
William,
We’re grateful that you took the time to leave us a review. We hope your order exceeds your expectations.
Thank you,
BB Wheels
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
- Visit Website
- Albany, MN
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Tom,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely clients such as yourself.
Thank you,
BB Wheels