From the business
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering tires, wheels, and vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what shopping on a budget is like.
Our mission is to become your preferred online shopping destination for wheels, tires, and vehicle accessories.
BB Wheels Reviews Summary
Overall, the company enjoys a strong reputation for its customer service and product quality, with many customers praising prompt communication and efficient order processing. The competitive pricing and variety of financing options further enhance customer satisfaction. However, some feedback highlights a need for clearer product descriptions, particularly regarding essential components like lug nuts. While the majority of experiences are positive, a few customers expressed a desire for additional services, such as tire mounting and balancing. The general sentiment reflects a commitment to customer care and reliability, positioning the company favorably in the market.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was fantastic. Ordered extra parts that were not needed and they corrected my order before sending it out!
So not only did they have the cheapest price for the tires I wanted, I used free shipping, and the tires arrived at my door in less than 24 hours!
I'm still at work as of this review but this is hands down the best shopping experience I've had online, and I rarely write reviews, but they definitely deserved one.
Keep up the good work!
Samuel,
We are so very happy to hear you had such a wonderful experience with us! We jope you enjoy your new tires!
Thank you,
BB Wheels
Had a set of wheels stolen and really was needing a deal and I found it on bbwheels I will definitely recommend them to anyone and everyone who asks
Butch,
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
Thank you,
BB Wheels
Had ordered some 275/30/r24 tires on a Wednesday and they were delivered within 3 days which helped me with my situation and got them on, now problems, they ride smooth for being a tire for big rims.
Christian,
Thank you so much for your feedback, we appreciate it! We’re glad you had a good experience with us and that you love your new tires!
Thank you,
BB Wheels
Excellent very good experience I will worded again
Demarcus,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Thank you,
BB Wheels
Good selection and pricing. Easy process to shop and order. Fast delivery too.
Dustin,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
Andy was outstanding with sales and helping to determine if I was purchasing the right size rims for my truck. I haven't bought rims in over 20yrs and I've got to say. BB Wheels made it so easy. There are a lot of online shops and I talked to several of the others and received nothing compared to Andy's help
Kevin,
We are so thrilled to hear that you had such a smooth experience with us and Andy! It was an absolute pleasure to assist you and we thank you for taking the time to leave a review.
Thank you,
BB Wheels
I ordered my tires on Wednesday and received them that Friday. I was expecting 7-10 business days and I got them in 3 day. I will ordered my tires from here again as price was cheaper than the local tire shop.
Michael,
Thank you for taking the time to leave us a review. We are very happy to hear that your experience with us was an amazing one!
Thank you,
BB Wheels
I chatted online with "Nolan" who helped me out tremendously on purchasing wheels for my son's bday gift. I even went back the next day and conversed with another representative who then transferred ne back to Nolan where he helped me out again. I spoke with him over the phone where he gave me further details of the product I was purchasing. Great experience!
Tiffany,
We are so happy that you enjoyed your experience with us! We appreciate the great review and will pass along the kind words to Nolan.
Happy Holiday,
BB Wheels
Great quality. Fast easy. Good response time. I would highly recommend them to anyone that needs tires. They have a wide selection of everything you would be looking for.
Steven,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Happy Holidays,
BB Wheels
Buyers beware. They will sell you what you want, but it may not work for your vehicle. I bought four rimes, tires and sensors. No issues with the tires or rims other than they sent me chrome lug nuts when I ordered black to go with the black rims. When I reached out to them to explain they sent me the wrong lug nuts they told me they would send me the correct ones. I never received them. No biggie! The bigger issue I had was with the sensors.
After receiving my rims, tires, and sensors I had my local repair shop mount balance install the sensors. I picked up my truck at the shop and was told that the sensors would not work with my truck. The shop I used to mount the tires used a new Snap-On TPMS tool with updated software installed. The Snap-On tool would pick up the sensor but the truck's computer would not.
After learning that my shop could not get the sensors to work with my truck, I reached out to BB Wheel for support. I told my story, and their response was "let me send you a step-by-step process form to follow." WHAT? OK send it. Another trip to the shop and still no luck after following their instructions.
I reached out to BB Wheel again. This time I was told they would need to reach out to the manufacturer for further support. After waiting several weeks, I reached out to them to follow up. This time they told me I needed to use a specific TPMS program tool. WHAT? You are kidding me, right? NO, that is the only tool we will stand behind and I quote, "That is the tool they recommend, some of the after market tools will work we just can not validate them as we do not use any other than this one." Mind you. We used a Snap-On tool which is the best in the industry and used by many highly rated shops.
After spending hours of time on getting these sensors to work, never mind the money, I finally gave up. I will have to take my truck to a GMC dealer to make it right.
Buyer beware they will not stand behind what they sell.
Bob L
I had to call customer service and change my order (all my fault) and they were extremely friendly and helpful. I would highly recommend!
Chad,
It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.
Thank you,
BB Wheels
First time buying from here but I ordered 4 tires around lunchtime on Monday 12/19 and they were sitting in front of my garage the very next day around the same time. They didn't waste any time getting them out the door. Thanks!
Josh,
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again.
Thank you,
BB Wheels
It was easy and simple to order my tires, and when I had a question about my order they responded very quickly.
Joe,
Thank you so much for the great rating & for taking the time to post a review. I am so pleased to see that you are happy with our service. Customer feedback is so important to us.
Thank you,
BB Wheels
Clear website, fast delivery and good experience. Good job! Thank you! My recommendations
Alex,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
It was easy and good experience I just recently purchased my rims which I'm truly excited I hope all goes well and will post another review once I receive them
Jazmine,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word.
Thank you,
BB Wheels
Ordering tires from BBWHEELS was not only the easiest, but also the most satisfying. They were/are one of the only tire merchants to carry the size tires (sets of different sizes front and back) that I needed. Kudos for being a COMPLETE tire seller.
Chris,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us. We take pride in offering quality products at great prices. We hope to see you again soon.
Thank you,
BB Wheels
Very pleasant customer service got me what I wanted and he was very pleasant
Joseph,
It’s great to hear that you had a positive experience at BB Wheels. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
Thank you,
BB Wheels
These tires were the lowest price I could find and they were delivered extremely fast. Very Pleased with my shopping experience at BB Wheels. Keep up the great work!
Aaron,
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Thank you,
BB Wheels
Best price, fast shipping and was exactly what I thought I was getting.
Paul,
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Thank you,
BB Wheels
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
William,
Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at BB Wheels memorable.
Thank you,
BB Wheels