BbbgemReviews 5
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Bbbgem Reviews Summary
The company exhibits a mixed reputation, with some customers praising the beauty and quality of their products, particularly moissanite rings, and highlighting positive aspects such as fast shipping and good communication. However, a significant number of reviews express dissatisfaction with customer service, particularly regarding issues with refunds, craftsmanship, and support during warranty claims. Many customers report feeling ignored or misled, especially when dealing with product defects. This pattern suggests a need for improved customer service practices and clearer communication to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
If there is a good review I'd magine it's from someone at bbbbgem in China. They don't even know how to refund your money. Still waiting on over 700 dollars to be refunded. And they want to use very sketchy money apps to do so. Do not purchase from them. Scam 100%.
The alexandrite is perfect. I wish I could capture the different colors it turns in different lighting. This ring was worth the wait! Thank you so much for bringing my ring to life for me! I am over the moon!
Great communication, fast shipping and it looked perfect. Very good quality, I would definitely buy again
After months of research into moissanite, I placed my order with BBB Gem. After receiving my ring (through regular, uninsured mail, I might add) I was thrilled. It was absolutely beautiful. Unfortunately, that didnt last long. 70 days after receiving my ring, one of the 4 prongs holding my stone broke completely from the ring and my stone was lost. After emailing the company (as there is no phone number provided) and providing the photos they requested, they would not standy by their craftsmanship. I was told I shouldn't have worn the ring for "manual labor such as house work or taking bath". (My ring was never worn during physical activity.) They told me I would have to buy a replacement stone and have a local jeweler make the repairs. However, the link they provided for a "discounted replacement stone" was not a working link. Faulty craftsmanship, terrible customer service. Would never recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members