• Bax shop

Bax shop

Is this your business?

Overview

Bax shop has a rating of 2.3 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bax shop most frequently mention customer service problems. Bax shop ranks 81st among Music Equipment sites.

  • Service
    40
  • Value
    35
  • Shipping
    38
  • Returns
    29
  • Quality
    34
Positive reviews (last 12 months): 44.4%
Positive
16
Neutral
0
Negative
20
27
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • - Customer service have not replied to multiple queries about it - I'm not at all impressed.
  • Useless customer service - you've lost me, Bax Music, forever.
How would you rate Bax shop?
Top Positive Review

“Good communication and quality products”

Sam B.
1/25/24

Bought a couple of cymbals in the sale (absolute bargains!) Website descriptions were clear and detailed. Delivery date was unexpectedly going to be later than advertised but they emailed in good time to let me know (these things happen, can't fault them for that). Would definitely buy here again

Top Critical Review

“Buy your gear from elsewhere”

Kelly L.
4/3/24

I have written this on trustpilot but willl write it here too. Bought a squier classic vibe 50s Stratocaster from Bax Music after not being able to find one anywhere else at a reasonable price. All other ones in the website were sold out apart from the Sunburst. I was out when it was delivered but when I got back a few days later and opened it up I found a defect on the headstock and two reasonable scratches on the bodywork. I got in touch with bax music to ask them what could we done about this and if I could get a partial refund. They responded saying we can offer compensation in the form of a voucher, but we need to see proof of these defects in a photograph. I sent through two photographs, Which was days ago and have heard absolutely nothing since Very disappointed in the service, probably would not use again Update: I also went through the official channel for return on the website, stating exactly the same and that I can't send it back and instead require either a refund or compensation. I have heard absolutely nothing! I'm disgusted at this level of customer service

Reviews (86)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39) bax music (15)
Thumbnail of user samb1518
1 review
0 helpful votes
January 25th, 2024

Bought a couple of cymbals in the sale (absolute bargains!) Website descriptions were clear and detailed. Delivery date was unexpectedly going to be later than advertised but they emailed in good time to let me know (these things happen, can't fault them for that). Would definitely buy here again

Products used:
Cymbals

Service
Value
Shipping
Quality
Thumbnail of user dobroslow58
1 review
0 helpful votes
April 27th, 2024

Just built my second bax guitar blank kit Stratocaster looks great and sounds great, after my son bought me one, telecaster as a gift, great fun to do good quality and very reasonable price, would recommend it if you're thinking of giving it a go at building your own guitar

Thumbnail of user kinsella2564
1 review
0 helpful votes
March 5th, 2024

Arrived rapidly👍 the guitar is lovely, the build is to a premium spec and amazing for the price.
The set-up out the box was perfect for me, the action was bang on and its tone is great, I love playing it. I have Taylor guitars gs mini, ad22e and ad17 and the ibanez size wise sits in the middle of the ad22e and ad17 about the same size as a Martin 000, exactly what I was after. The service from Bax was great and their range is vast (especially being left-handed) I'll will be checking them out in future for sure 😀.

Service
Value
Shipping
Quality
Thumbnail of user mickf78
1 review
0 helpful votes
February 12th, 2024

As usual, the best price I could find and good, timely communication to let me know when items were in stock (true to estimates) and dispatched.
My only wish is that Parcelforce were not used for delivery due to poor delivery drivers at my end - definitely NOT Bax's fault.

Tip for consumers:
Shipping is free above a certain amount.

Products used:
Pedal board power supply and cable.

Thumbnail of user ianw538
1 review
0 helpful votes
February 29th, 2024

Ordered a Flx6. Best price anywhere on the internet even cheaper than some second hand sites. There was a delay with the order but Bax made sure to keep me informed and gave a very accurate time for delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jimc2024
1 review
0 helpful votes
January 24th, 2024

My first experience of buying a product from Bax. And a first class experience it has been. Superb communication and super fast delivery. Very pleased and impressed! Will definitely use Bax again in the future. Highly recommended!

Products used:
Guitars

Thumbnail of user afilsonny
1 review
0 helpful votes
March 29th, 2024

I wanted pair a pair of speakers stands. I chose to go with the K & M *******.
The Bax Music shop offered the product at a very competitive price. I chose parcel force as the delivery courier because it was the cheapest available and, there wasn't an immediate need for the speaker stands. I placed the order on the 12th of March and it arrived on the 14th of March.
The product and its packaging came inside a Bax Music box. The products arrived in excellent condition and, I had no issues with Bax music.

Tip for consumers:
There is free delivery however, it requires spending a minimum of £199.

Products used:
Speaker stands.

Thumbnail of user leeh1053
1 review
0 helpful votes
May 7th, 2024
Verified purchase

My new go to music shop. Unbeatable prices and fast shipping. Just bought another guitar today from Bax!

Tip for consumers:
Unbeatable on price. Great choice fast delivery

Products used:
Stomp box and just bought another guitar.

Thumbnail of user doreenr114
1 review
0 helpful votes
February 6th, 2024

Well made and excellent quality for the price. Had to wait a long time because they were out of stock but was kept informed and well worth the wait. Have now fitted them and very pleased

Products used:
speakers

Thumbnail of user ryanhadwick81
1 review
0 helpful votes
February 12th, 2024

Ordered a item on a sunday evening and it arrived tuesday, easy to navigate website with brilliant offers and very happy with the fast dispatch and delivery, came well packaged and the product was what i ordered!

The New DDJ800 was mapped by myself to traktor and works flawless

Very happy

Products used:
DDJ 800

Service
Value
Shipping
Quality
Thumbnail of user peterw2026
1 review
0 helpful votes
March 2nd, 2024

Top rate service, communication and price from this online shop. Can't recommend highly enough 👍👍👍. Will 100% go there for future purchases.

Products used:
Stageman pedal

Service
Value
Shipping
Quality
Thumbnail of user shivag12
1 review
0 helpful votes
June 29th, 2022

They dealt with my problem in the end.
I had to wait quite some time for a resolution but I have been promised a small cash back refund for the small damage to my goods.
I am satisfied now.

Products used:
Drum screen

Service
Value
Returns
Quality
Thumbnail of user timt54
2 reviews
2 helpful votes
March 6th, 2017

Although the contact details are based in the UK, they are in the Netherlands. Ordered a guitar tuner pedal from them and it arrived 3 days later. I wrote a review on their site just to say thanks for their excellent service and they entered me into a competition draw. A month later they told me I had won £250 worth of Bax vouchers. I phoned them up just to check it was legit and they congratulated me on my winnings. I asked for advice on an item I was considering and they couldn't have been more helpful. The guy I spoke to just happened to be an ex employee of Abelton's tech department. We chatted for ages about music, gigs and bands and his advice was invaluable. Excellent service all round from a great bunch of people. Highly recommended.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Bax Music offers the lowest prices, free returns, a 60-day money-back guarantee, and two-business-day delivery.

How do I know I can trust these reviews about Bax shop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bax shop?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business