Bax shop has a rating of 2.3 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bax shop most frequently mention customer service problems. Bax shop ranks 81st among Music Equipment sites.
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Bought a couple of cymbals in the sale (absolute bargains!) Website descriptions were clear and detailed. Delivery date was unexpectedly going to be later than advertised but they emailed in good time to let me know (these things happen, can't fault them for that). Would definitely buy here again
I have written this on trustpilot but willl write it here too. Bought a squier classic vibe 50s Stratocaster from Bax Music after not being able to find one anywhere else at a reasonable price. All other ones in the website were sold out apart from the Sunburst. I was out when it was delivered but when I got back a few days later and opened it up I found a defect on the headstock and two reasonable scratches on the bodywork. I got in touch with bax music to ask them what could we done about this and if I could get a partial refund. They responded saying we can offer compensation in the form of a voucher, but we need to see proof of these defects in a photograph. I sent through two photographs, Which was days ago and have heard absolutely nothing since Very disappointed in the service, probably would not use again Update: I also went through the official channel for return on the website, stating exactly the same and that I can't send it back and instead require either a refund or compensation. I have heard absolutely nothing! I'm disgusted at this level of customer service
Bought a couple of cymbals in the sale (absolute bargains!) Website descriptions were clear and detailed. Delivery date was unexpectedly going to be later than advertised but they emailed in good time to let me know (these things happen, can't fault them for that). Would definitely buy here again
Products used:
Cymbals
Just built my second bax guitar blank kit Stratocaster looks great and sounds great, after my son bought me one, telecaster as a gift, great fun to do good quality and very reasonable price, would recommend it if you're thinking of giving it a go at building your own guitar
Arrived rapidly👍 the guitar is lovely, the build is to a premium spec and amazing for the price.
The set-up out the box was perfect for me, the action was bang on and its tone is great, I love playing it. I have Taylor guitars gs mini, ad22e and ad17 and the ibanez size wise sits in the middle of the ad22e and ad17 about the same size as a Martin 000, exactly what I was after. The service from Bax was great and their range is vast (especially being left-handed) I'll will be checking them out in future for sure 😀.
As usual, the best price I could find and good, timely communication to let me know when items were in stock (true to estimates) and dispatched.
My only wish is that Parcelforce were not used for delivery due to poor delivery drivers at my end - definitely NOT Bax's fault.
Tip for consumers:
Shipping is free above a certain amount.
Products used:
Pedal board power supply and cable.
Ordered a Flx6. Best price anywhere on the internet even cheaper than some second hand sites. There was a delay with the order but Bax made sure to keep me informed and gave a very accurate time for delivery.
My first experience of buying a product from Bax. And a first class experience it has been. Superb communication and super fast delivery. Very pleased and impressed! Will definitely use Bax again in the future. Highly recommended!
Products used:
Guitars
I wanted pair a pair of speakers stands. I chose to go with the K & M *******.
The Bax Music shop offered the product at a very competitive price. I chose parcel force as the delivery courier because it was the cheapest available and, there wasn't an immediate need for the speaker stands. I placed the order on the 12th of March and it arrived on the 14th of March.
The product and its packaging came inside a Bax Music box. The products arrived in excellent condition and, I had no issues with Bax music.
Tip for consumers:
There is free delivery however, it requires spending a minimum of £199.
Products used:
Speaker stands.
My new go to music shop. Unbeatable prices and fast shipping. Just bought another guitar today from Bax!
Tip for consumers:
Unbeatable on price. Great choice fast delivery
Products used:
Stomp box and just bought another guitar.
Well made and excellent quality for the price. Had to wait a long time because they were out of stock but was kept informed and well worth the wait. Have now fitted them and very pleased
Products used:
speakers
Ordered a item on a sunday evening and it arrived tuesday, easy to navigate website with brilliant offers and very happy with the fast dispatch and delivery, came well packaged and the product was what i ordered!
The New DDJ800 was mapped by myself to traktor and works flawless
Very happy
Products used:
DDJ 800
Top rate service, communication and price from this online shop. Can't recommend highly enough 👍👍👍. Will 100% go there for future purchases.
Products used:
Stageman pedal
They dealt with my problem in the end.
I had to wait quite some time for a resolution but I have been promised a small cash back refund for the small damage to my goods.
I am satisfied now.
Products used:
Drum screen
Although the contact details are based in the UK, they are in the Netherlands. Ordered a guitar tuner pedal from them and it arrived 3 days later. I wrote a review on their site just to say thanks for their excellent service and they entered me into a competition draw. A month later they told me I had won £250 worth of Bax vouchers. I phoned them up just to check it was legit and they congratulated me on my winnings. I asked for advice on an item I was considering and they couldn't have been more helpful. The guy I spoke to just happened to be an ex employee of Abelton's tech department. We chatted for ages about music, gigs and bands and his advice was invaluable. Excellent service all round from a great bunch of people. Highly recommended.
Bax Music offers the lowest prices, free returns, a 60-day money-back guarantee, and two-business-day delivery.
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