• New Era Hats

New Era Hats

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Overview

New Era Hats has a rating of 1 star from 12 reviews, indicating that most customers are generally dissatisfied with their purchases. New Era Hats ranks 25th among Hats sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate New Era Hats?
Top Critical Review

“Scam alert”

Grant K.
4/20/21

Its a scam bought 2 hats worth $80 no confirmation email just took my money, emailed them direct no answer DO NOT use this website!

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user jackk180
2 reviews
2 helpful votes
February 23rd, 2024

I ordered a cap for my son - I saw they had the wrong shipping address - can't call only emails - guess what - they don't answer emails promptly - by the time they did the cap was sent out to the wrong address. To which they said oops, you should read our website about wrong addresses. Really, you can't call, you don't answer emails - what are you supposed to do. Stay away from them.

Products used:
Cap

Service
Value
Shipping
Thumbnail of user grantk199
1 review
2 helpful votes
April 20th, 2021

Its a scam bought 2 hats worth $80 no confirmation email just took my money, emailed them direct no answer DO NOT use this website!

Thumbnail of user davidg5346
1 review
0 helpful votes
November 7th, 2022
Verified purchase

Be careful
Whatever you do, do not purchase from these people. No phone contact, no refund until after you receive an item, even if you cancel within 5 minutes, like I did. They will tell you, you have to receive the item, then return it for a refund. WHAT A SCAM. WATCH OUT FOLKS. BE CAREFUL.
Especially when some people can't afford to purchase that much. 99% of all other companies give the refund tab to be able to cancel right away, so that you are not under a burden in charges. I can never recommend a company that is so incompetent. Ridiculous.

Tip for consumers:
Be aware, if you order from these scumbags, and you try to cancel immediately, good luck, because you will have to wait until it is delivered, and then you can return for a refund. Bad business practice. The worst of the worst. Incredible bad behavior

Products used:
Caps

Thumbnail of user perrya45
1 review
0 helpful votes
April 4th, 2022
Verified purchase

I should have done some research but i got scammed for $64.64, wanted to buy a hat so please DO NOT BUY FROM THIS (Neweranewzealands.com) WEBSITE. No confirmation email to confirm your order, tried to send messages but wouldn't go through. Purchased on 1/4/22. Wanted a no star rating because it's false website

Thumbnail of user bigd.domingo
1 review
0 helpful votes
April 19th, 2023

I ordered 4 hats and one of them didn't fit me when I tried to return it they were charging me $8.00 I will never order from this site ever again

Thumbnail of user josephs2572
3 reviews
5 helpful votes
May 15th, 2023

Love their products, HATE (HATE! HATE! HATE!) their service! Placed order on May 3rd, order didn't ship until May 9th, and it took another 9-10 days to be delivered. Just ridiculous!

Products used:
Hats

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexaa13
1 review
2 helpful votes
February 5th, 2019

These are scammers, do not buy here. The rogues will steal your money and will be silent. There are no contacts on the website, no one answers your emails. I lost my money and I hope the site will be closed!

Thumbnail of user andreas567
1 review
1 helpful vote
March 20th, 2019

Ordered a $10 hat, after other costs the total was $25. Took about 2 months for my order to arrive AND THEY SENT ME A BRACELET! Cannot get a hold of them for a refund. Don't waste your money!

Thumbnail of user blakeh33
1 review
5 helpful votes
January 9th, 2018

This website depicts itself as NewEra, a US company but it is a hack. I ordered $58 worth of product in October have inquired several times and no response for almost 90 days!
These people are just plain thieves, corrupt thugs that will just steal your money!

Thumbnail of user sophies77
1 review
0 helpful votes
April 15th, 2019

I ordered one hat that was $8.99, they charged me $30 twice and I emailed the company many times and they have not answered me. They will take your money. I am down $60 and probably won't get the product.

Thumbnail of user emairelhde
1 review
3 helpful votes
July 19th, 2018

I ordered a hat from this website in March, it is now July and there has not been a single peep from them. I have used the website contact us form and emailed directly.

Tip for consumers:
Do not use this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberleym34
1 review
1 helpful vote
April 9th, 2019

Disgusting. Have emailed them twice. My order total was $41 usd. I was charged twice and two different amounts. So what should have been about $65nz I was charged about $140nzd! I'm outraged

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12 reviews
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