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BannerBuzz Reviews Summary
The company enjoys a strong reputation for delivering high-quality products and a smooth ordering process, with many customers expressing satisfaction with the timely delivery and attentive customer service. Positive feedback highlights the reliability of the product quality and the effectiveness of the design support provided. However, some customers have raised concerns regarding website functionality, issues with order accuracy, and delays in communication during the approval process. Overall, while the company demonstrates a commitment to customer satisfaction, addressing the highlighted concerns could further enhance the customer experience and operational efficiency.
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Software editing and reordering is horrendous. It's impossible to reorder a design... and customer service/support gives out "standard responses" and keeps repeating them. They must not speak English very well since they just send you the same exact answer every time. Then they tell you to put it in the notes for the design team... who never follow up with the customer!
Software editing and reordering is horrendous. It's impossible to reorder a design... and customer service/support gives out "standard responses" and keeps repeating them. They must not speak English very well since they just send you the same exact answer every time. Then they tell you to put it in the notes for the design team... who never follow up with the customer!
It a good website for banners. Their services are super dope and good try them out.
They offers alot of services on banner
They never delay payment
100%real
It a very good experience and you might want to try it too
Bannerbuzz in one of the most affordable business and payment platform
Easy to create my mat. Like that I'll get a proof before purchase.
Easy to create my mat. Like that I'll get a proof before purchase.
I would have liked to have had a choice of flag color and lettering instead of having to put it in the remarks. I hope the Royal Blue is the same as our T-shirst from another company.
Hello Dawne. Thank you for the rating and feedback on your ordering experience.
Our Rectangle Flags are fully customizable and we can print them in any color you wish. If you use our online design tool, you can select the desired background and text color. However, on your order you have uploaded an image file for printing; the background color in the file thus overrides our default background color unless otherwise mentioned.
Selecting a background color or requesting it in the notes section has the same effect. We offer complimentary pre-press services so you can freely request modifications to your artwork.
With regard to the color, Royal Blue is a generic term that refers to more than one shade or tone. Since we print in CMYK, we have shared the nearest matching CMYK color scheme along with the proof. Note that colors are notorious for looking different on a digital screen based on your display settings. Thus, minor variation is possible.
We are a global business based in Georgia. Besides our production units in Arizona, Califnornia and Georgia, we have several units around the world. Each order is automatically assigned to the most appropriate unit based on multiple factors including but not limited to existing production queues, thus it can be shipped from anywhere in the world.
We appreciate the opportunity to work with you. Thank you for choosing BannerBuzz.
I would have liked to have had a choice of flag color and lettering instead of having to put it in the remarks. I hope the Royal Blue is the same as our T-shirst from another company.
We receive the product with scratches, send the product without a bubble wrap that protects it much more. We do not receive the screws to place it
Hello Erik. Thank you for the rating and feedback.
With regard to the screws, the product page displays the option "Hanging Kit"; regrettably, this is not selected on your order.
We package each product as securely as possible; bubble wrap is the safest way to protect the acrylic sign. Regrettably, despite our best efforts sometimes a product does get damaged or scratched in transit due to improper handling. If there is an issue with your sign, please write to us at feedback@bannerbuzz.com with a picture of the product. Our Quality team will gladly look into this.
I feel that your website was not clear about the fact that I needed to order a screen stand and screen separately. What good would a stand be without a screen. The item was a promotion and seems to have sucked me in for double the cost I originally anticipated.
When the screen finally came it was incredibly difficult to figure out how to attach it to the stand. The instructions are terrible!
Hello Gary. We are sorry for any confusion. However, we have worked hard to make the order process transparent and easy to follow. This is a custom product so each component can be selected independently. Often customers want to buy only the screen or only the hardware as a replacement for a previous purchase. The page prominently displays the option to "Add Screen" which was not selected on your order.
Please accept our apologies if our support did not meet your expectations. Regrettably, we are unable to locate any communication in this regard from your registered contact details. We have provided the instructions on the product page. Please click on this link - https://www.bannerbuzz.com/uploads/wysiwyg/Roll_Up_Green_Screen_Portable_Background.jpg
If these instructions are not adequate, kindly write back to us at feedback@bannerbuzz.com and we will do our best to assist you. A few pictures showing exactly which step you are stuck at would help us answer your question promptly.
I feel that your website was not clear about the fact that I needed to order a screen stand and screen separately. What good would a stand be without a screen. The item was a promotion and seems to have sucked me in for double the cost I originally anticipated.
Quick, thorough customer service via chat and easy order process. They made sure they had the order right via phone call to avoid mistakes. Beautiful color quality of lettering, though darker than on my computer screen, as can be expected. The large 4'x8' decal was thinner than expected. It's being used outdoors and has some bubbles appearing, so it seems it hasn't stuck to the metal surface perfectly. A bit more time and rainy weather will show whether it stays put.
Quick, thorough customer service via chat and easy order process.
One of the few online vendors that allowed our library to order one logo pin flag for our golf tournament. Thank you. Good price and easy to navigate the design plan.
One of the few online vendors that allowed our library to order one logo pin flag for our golf tournament. Thank you. Good price and easy to navigate the design plan.
It would be nice to know whether accessories fit all or just some products.
Hello Jacob. Thank you for the rating and feedback.
The spike base we offer fits most of our outdoor flags. We have provided the specifications of the base, including the holder diameter, on the Spike Base page. If it does not work with a certain product - for instance our Giant Flag or Garden Flag - you will not find the option to add the spike base on that flag's page.
For more information, you are always welcome to reach us via our 24x7 phone or chat helplines.
Thank you for being a returning BannerBuzz customer! We appreciate your business.
It would be nice to know whether accessories fit all or just some products.
Called spoke to Cathy. She was great and very helpful
Called spoke to Cathy. She was great and very helpful
Paid a very reasonable price for a decent quality flag. Thanks!
It's was great. Great product, great price, great customer service. Item was shipped and even came early. Will definitely order again.
The design looked amazing, great quality and got to me quickly. Thanks again, I will definitely use again!
Download this app, trust them. Believe me they won't leave you or disappoint you with their services
I am happy using BannerBuzz! Super easy to use online design tools. The finished product looked great and did not have insane duty fees coming into Canada.
BannerBuzz deliveries quality products at cost efficient pricing. I have been very satisfied with the flags that I purchased from them. Production and delivery times were both very quick. I would recommend BannerBuzz to those seeking quality and value in their advertising needs.
I am very impressed with the banners - great quality well made and I want to order more. Also Thanks, good service and arrived in a timely manner. Fantastic! Better than expected, very accurate to the design that we made and the proof sent through to us!
I've chat with the customer service on the chat while placing my first order specifically asking whether I should place order of 500 bookmarks with 5 designs or 100x 5 for which I was told 500 with 5 designs is fine. I have saved the copy of the chat. I placed an order stating what I wanted and a member of design team confirmed in writing that this is what will be delivered. There was a week back and forth between us about the designs as they kept zooming on some of the designs when sending proof. Fast forward couple of weeks I received an incorrect order. They answer was: sorry you can't have 500 bookmarks with 5 designs, 2 of our people you dealt with were wrong and you have to pay another $178 plus postage and wait another 2 weeks. I ASKED and was GIVEN instructions to proceed with purchase. How was I meant to know that's not the correct way? I paid express post to get the bookmarks in time and now I have to not only pay again (for what could have been already paid) but the wait another 3 weeks with all the back and forth. Absolutely disgusting customer service. Sophia and design team need to be retrained if they are unable to provide a correct answer. Absolutely shocking. Stay away from this company.
It isn't uncommon for the owner of a very successful restaurant to have started their career in the kitchen stacking and washing dishes. Most food service
Although the BBHive discount did not show up in my email, this caused me to call into Customer Service and the assistance and questions answer there was Excellent. I ordered the canopy I needed at the best price with multiple options for shipping which really pleased me.
Although the BBHive discount did not show up in my email, this caused me to call into Customer Service and the assistance and questions answer there was Excellent. I ordered the canopy I needed at the best price with multiple options for shipping which really pleased me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd. We are sorry to learn that you experienced difficulties adding your design to the cart. We understand this must have been frustrating. Besides providing high quality products, we also want to ensure an easy ordering process.
We have tried adding a few of your designs to the cart and it is working fine. The problem you faced may have been a temporary issue. Typically, using a different browser or clearing your browser's cache & cookies resolves the problem.
Please accept our apologies if our support did not meet your expectations. While we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we have shared your comments with our support team.
In such a situation, when you have a saved design but are unable to proceed with it, the quickest way to place your order is to mention the design name in the notes section. Thus, our support team offered the most appropriate solution keeping your convenience in mind. Also, we checked a few of your previous orders but are unable to see any order where your design notes were not incorporated. Please be assured that all order comments are reviewed by our pre-press team. If you wish to see proof before your order is printed, please ensure you check the PROOF REQUEST box during checkout.
We value your time and business. If you have additional comments or concerns, please feel welcome to write to us at feedback@bannerbuzz.com.