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BannerBuzz Canada has a rating of 4.3 stars from 271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BannerBuzz Canada most frequently mention customer service, good quality, and quick delivery. BannerBuzz Canada ranks 8th among Banners sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 hours
2,330 reviews
No positive highlights yet
So far so good. Two things: Downloadable templates or die-lines would be very helpful. I wish we could preview the designs first.
I ordered these in January and was unable to approve the proofs. I found the order process to be difficult and unnecessarily complicated. I just needed to be able to approve the proofs but that option was not available as far as I could tell. Although my phone number was on file, no one contacted me to notify us that the order was being cancelled or to see if we required assistance in completing the order.
They sent me a botched product.They refused to take responsibility for it saying I sent a faulty image. I then tried another company and it was perfect.
they severely overexposed my image file and refused to take responsibility. I tried another company and it was perfect.
Previous use
As usual, great service and concern for getting it right. Custom options really are appreciated! Darrel
Previous use
Custom order option
Tried to get service and called regarding order and put in for a call back. When I received the call back it was a recording telling me to go to the website for chat assistance. Poor service process when a promise to recieve a called back was requested.
Ordered before from BB but not impressed. This is a test order to see if I will order for my three rinks I manage.
The payment part of your site seems to be really buggy. If your site hadn't come recommended by other vendors I would have thought it was a scam site. 3 times I had to enter my payment info for it to finally go through and I'm wondering if you m if he have processed payment twice for the same order as twice I confirmed Apple Pay payment. But the first time never went to a confirmation screen, just froze and I never got confirmation email etc. Also spelling errors on sites make me weary- on the payment page at the bottom beside the orange "place order" button it says payment summery (should be summary). Anyways I pray you only charged me once and my order arrives but let's just say I'm not feeling very confident right now.
Update- I received my order in a reasonable time. Wish the table covers were folded properly rather than being so rumpled in the bag they were shipped in. Otherwise seems good quality.
Recommendation from other vendors
Hi Nicole, we appreciate your feedback on the quality and shipping. We regret the inconvenience caused due to packing. We request you to check the below instructions to make it right.
Washing Options:
Regular machine wash at regular temperature using a mild detergent and wash
Drying Options:
Dry flat for best resultsDrip or line dry tumble dry at the gentlest setting
Removing Wrinkles:
If fully dry, iron at high temperature using plain paper in between the fabric and the iron plate. It moist, iron at moderate temperature using plain paper in between the fabric and the iron plate. Do not iron when soaked.
If the issue still persists, please do not hesitate to raise a ticket from your Bannerbuzz account. We will look into it promptly.
The payment part of your site seems to be really buggy. If your site hadn't come recommended by other vendors I would have thought it was a scam site. 3 times I had to enter my payment info for it to finally go through and I'm wondering if you m if he have processed payment twice for the same order as twice I confirmed Apple Pay payment. But the first time never went to a confirmation screen, just froze and I never got confirmation email etc. Also spelling errors on sites make me weary- on the payment page at the bottom beside the orange "place order" button it says payment summery (should be summary). Anyways I pray you only charged me once and my order arrives but let's just say I'm not feeling very confident right now.
Recommendation from other vendors
The design process is quite glitchy. When uploading my PNG image logo, it would appear as a giant black box if I ever tried to revisit my design.
Also, during the checkout process, I wanted to add a separate billing address to my shipping address. Once I entered both addresses and pressed Continue, the form seemed to deselect both addresses and then was unclickable. This caused me to have to refresh and retype both addresses three times before it finally worked.
I got it in the end, but the process was somewhat painful. I just hope my designs were processed correctly, and don't turn out to be the black boxes that showed up when trying to re-edit my designs.
It had good SEO and was the first google search result for my area.
I needed a sign for my company's vehicles
The design process is quite glitchy. When uploading my PNG image logo, it would appear as a giant black box if I ever tried to revisit my design.
Also, during the checkout process, I wanted to add a separate billing address to my shipping address. Once I entered both addresses and pressed Continue, the form seemed to deselect both addresses and then was unclickable. This caused me to have to refresh and retype both addresses three times before it finally worked.
I got it in the end, but the process was somewhat painful. I just hope my designs were processed correctly, and don't turn out to be the black boxes that showed up when trying to re-edit my designs.
It had good SEO and was the first google search result for my area.
The preview for my sign should show it as the actual small street sign, not the entire portrait file. The sign didn't actually get cut out to be a small street name sign. The recipient now needs to cut the sign out of the larger piece of metal in order to be able to use it.
You had street signs.
Hi Lesley, We are sorry to note your disappointment with the received product. Upon checking the order details, we have processed the order same as per your created design in tool and approved artwork. There is a blank space at top and bottom with the same background, however it was there in your created design too. If you have any other concerns, please feel free to contact our customer support team via call or chat. They will be more than happy to assist you with the same.
The preview for my sign should show it as the actual small street sign, not the entire portrait file.
You had street signs.
Website a little difficult to go back and forth in. Then once i ordered the product i could not get through by phone or email to discuss shipping issues and delivery delays. Only mode of communication was the CHAT window with a LONG wait.
So hard to get a hold of ANYONE... Website claims a 24/7 telephone #... waited on hold may times only to be told i HAD to leave a message. AND then was NEVER called back... after 4 messages.
Quick delivery option... that did not make it in time...
Hi Derek! Thanks for taking time to review Bannerbuzz. We are sorry to hear that you have had trouble while using our website and we are sorry for the unpleasant experience that you had while connecting to our support team. This is certainly not the experience we would want you to have. We value our customer's time, and this should not have happened. We are prioritizing the issue you're facing with our software, and our team is already working actively to resolve the issue.
Further, we have worked hard to make the website as user-friendly as possible, and we understand that there is room for improvement. In case of any trouble in future, please feel free to contact our support team which is available 24x7 via call and chat. Alternatively, you can also write to us and elaborate on the issue at alerts@bannerbuzz.com.
Website a little difficult to go back and forth in. Other than that very good.
Quick delivery option
I contact you company after putting my order in and no one ever answer me, not on the chat, not on the 800 phone number, to the point I was wondering if the company still existed
no one answered me
My brother find it for me, I needed a frame for a trade show event
Hi Marie! We are sorry for the inconvenience caused to you. We understand how upsetting this must be. We always try our best to provide fast and efficient service to every customer. However, as checked your call couldn't be connected to us due to some technical reason and there was a heavy call and chat flow as well at the same time. While we make great efforts to deliver high-quality products and superior customer service, we do understand that there is room for improvement.
Since your feedback is important to us and we will share this to our concern team to work on it and we assure you that it will be used to make your future experience with us positive.
We appreciate your time and business. Thank you for choosing Bannerbuzz.
My brother find it for me, I need a frame for a trade show event
The company DID act fast and refunded me promptly, wheter on good conscience or to save face. I wont go back again but am glad they handled it.
I purchased a simple banner from them and they royally screwed it up. The product sent was lighter in color (nothing like the original picture sent) and had white blotches on it. Second, the item was made of the cheapest material ever, and upon more research I found that the company is actually from India, using a "suite" in Georgia as their main address. STAY AWAY AND GO TO ALLSTATE BANNERS INSTEAD. Now im stuck with this cheap piece of crap and guess what? They offer no help getting refunds and could care less since they are located thousands of miles away. BE WARNED.
We ordered an exhibit backdrop (printing with hardware) well in advance of our event. When we followed up a few days before our event, we were notified our hardware was out of stock. There was no plan to get us what we needed. We were really counting on that backdrop. We paid several hundred dollars for our order. And, to make a long story short, we got our hardware a day AFTER the tradeshow. Whatever happened to doing whatever it takes to make it right for the customer? I wouldn't be writing this if they had let us know about the issue ahead of time. We may have had time to come up with a Plan B. But, as it happened, we only found out about it when we followed up. Please please fix this.
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Banners | High Quality Full color Banners, Custom Vinyl Banner Printing with Heavy Duty 15 oz Vinyl ► $0.99/SF ► FREE Shipping ► 100% Quality, BannerBuzz CA. 3449+ Customers Reviews from Toronto and across Canada.
Hello, John. We apologize for the inconvenience you experienced with our service. We always aim to deliver the best quality product and provide excellent customer support, but we understand that there is room for improvement. Your comments have been shared with our team.
Regarding your concern about your order, we understand that you would like the decal to be visible on the outside of the hockey arena ice surface glass while applied inside. We have made the necessary updates to your order, and our designer will take care of the rest. If you require any further assistance, please don't hesitate to reach out to us.