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    BalloonKing

Corporate Values

Overview

BalloonKing has a consumer rating of 4 stars from 4 reviews indicating that most customers are generally satisfied with their purchases. BalloonKing ranks 13th among Party Supplies sites.

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How would you rate BalloonKing?
Top Positive Review

“Have ordered a few times, firstly a few years ago and...”

Armando G.
6/9/11

Have ordered a few times, firstly a few years ago and recently for my sons birthday party (mix of balloons and animal walker balloons), staff helpful if you have a problem, delivery cheap and i wouldn't buy from somewhere else now. Phone girl gave me discount code so that was nice when i didnt expect it

See positive reviews
Top Critical Review

“Shockingly, shockingly bad business!”

N B.
6/9/11

Shockingly, shockingly bad business! Sent a balloon to a 4 yr old for their birthday (and not a cheap one) but when it arrived it was deflated. The child's mum phoned up balloon king where she was abused by a woman and accused of deflating the balloon herself! She was asked to PROVE the balloon was deflated!?! She was told they WOULD NOT offer a refund (despite them claiming on their site to offer one). She was told to send the balloon back which she did at her own expense using first class pacel post. After not hearing anything for ONE WEEK she phoned again and was met with more abuse! She was told that they had reinflated the same balloon and that it was fine so were going to send it back at some point by second class post! Bear in mind that this was a gift for a small child whose birthday has now long since past! I then phoned up to complain and COULDN'T BELIEVE the rudeness of the woman I spoke to. She lied when I asked to speak to a manager (there is no manager!) and repeatedly said she did not care that the balloon was delivered damaged and that a small child had been very disappointed. When asked if she could send something to the child as compensation, she said "why should I?" When asked how the child's mum could get a refund for posting the balloon back, she said to prove the cost of postage (even though she had seen the postage on the box she received from her!). All I heard from her was "I don't care, I don't care". What a SHOCKING way to run a business. To accuse someone of deflating a balloon, then send back the same damaged balloon is awful! They said the balloon should stay inflated for 2 weeks - after all this time waiting it will be deflated again by the time it arrives! IN MY OPINION I would avoid this site at all costs until they learn to value their customers and learn some basic customer service skills!

See critical reviews

Reviews (4)

Rating

Timeframe

Other

armandog1
1 review
1 helpful vote
June 9th, 2011

Have ordered a few times, firstly a few years ago and recently for my sons birthday party (mix of balloons and animal walker balloons), staff helpful if you have a problem, delivery cheap and i wouldn't buy from somewhere else now. Phone girl gave me discount code so that was nice when i didnt expect it

nb3
1 review
2 helpful votes
June 9th, 2011

Shockingly, shockingly bad business! Sent a balloon to a 4 yr old for their birthday (and not a cheap one) but when it arrived it was deflated. The child's mum phoned up balloon king where she was abused by a woman and accused of deflating the balloon herself! She was asked to PROVE the balloon was deflated!?! She was told they WOULD NOT offer a refund (despite them claiming on their site to offer one). She was told to send the balloon back which she did at her own expense using first class pacel post. After not hearing anything for ONE WEEK she phoned again and was met with more abuse! She was told that they had reinflated the same balloon and that it was fine so were going to send it back at some point by second class post! Bear in mind that this was a gift for a small child whose birthday has now long since past! I then phoned up to complain and COULDN'T BELIEVE the rudeness of the woman I spoke to. She lied when I asked to speak to a manager (there is no manager!) and repeatedly said she did not care that the balloon was delivered damaged and that a small child had been very disappointed. When asked if she could send something to the child as compensation, she said "why should I?" When asked how the child's mum could get a refund for posting the balloon back, she said to prove the cost of postage (even though she had seen the postage on the box she received from her!). All I heard from her was "I don't care, I don't care". What a SHOCKING way to run a business. To accuse someone of deflating a balloon, then send back the same damaged balloon is awful! They said the balloon should stay inflated for 2 weeks - after all this time waiting it will be deflated again by the time it arrives! IN MY OPINION I would avoid this site at all costs until they learn to value their customers and learn some basic customer service skills!

debbiet7
1 review
2 helpful votes
July 15th, 2013

Love this site, great customer service, can't believe the bad comment!

jonathanc
1 review
1 helpful vote
April 14th, 2009

What a brill site! - Recently while in America on holiday I was looking for a gift for my sister whose birthday I had forgot. I came across this brill balloon in a box site back home and contacted the owner to see if I could a late delivery for the next day. It being 18.15 back home. I was told if I placed my order in the next 15mins they would make sure it would be delivered the next day. Well I did and they did. My sister was thrilled with her bouquet of balloons. They have hundreds of balloons, all shapes and sizes. I emailed the owner when I got home and thanked em for the service.
Try em you will not be disappointed.

Jon.

Q&A (1)

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