Backstage is generally well-regarded for its platform, which effectively connects actors and creatives to a variety of projects, enhancing career opportunities. Many users appreciate the intuitive interface and prompt customer support, highlighting positive interactions with specific representatives. However, significant concerns persist regarding customer service accessibility, with frustrations over the lack of live phone support and inconsistent response times. Additionally, some users criticize the platform for outdated features and irrelevant job listings. Overall, while Backstage offers valuable resources, improvements in customer service and platform functionality are necessary to enhance user satisfaction.
This summary is generated by AI, based on text from customer reviews
To make a long story short. The platform has major issues. You submit to a project with resume attached. The platform asks you to add photos and videos to each submission.
The photos and videos and already in the resume.
Not a friendly site needs updating.
Can help with honestly everything! Was locked out of account and got right back in with their help!
Hi Jada,
Thank you for your kind feedback! Please always feel free to reach out if you need help with anything else :)
They are highly professional and respond quickly to clients! Website is very intuitive and easy to navigate. The secure system they have also allows clients to pay you directly (and quickly) through their partner site!
I highly recommend!
Hi Franklin, thank you for sharing your experience using Backstage! Please feel free to reach us at any time at customers@backstage.com.
I requested Backstage's assistance yesterday with an issue, and they were quick to provide it. The issue has been settled between me and the merchant
Hi Juan, we're thrilled to hear that you had a great experience with our support team! Please don't hesitate to reach out if you need help with anything else :)
Tried to cancel, but said they'd give me two months free but didn't say my account was not cancelled. Then continued to charge me without my knowledge afterward.
Hi Eric, please note that the two free months offer via the self cancel flow clearly states that by accepting the offer, you are choosing to continue your subscription instead of cancelling your subscription. After you click to accept, you're greeted with a confirmation screen that shows that you have accepted two free months, along with information about your next renewal date. If you have any other questions about this offer, please email us directly at customers@backstage.com and we'd be happy to provide you with more information.
I highly recommend Backstage to all actors and entertainment professionals! It's easy to use, has amazing jobs and the support team is always prompt to reply and address your concerns. I've been using Backstage for many years and couldn't be happier. Thank you!
Hi Leyla, thank you for your kind feedback! :) Please don't hesitate to reach out to our support team if you have any questions or concerns!
I thought it was just me but like what's been listed here while I've booked through several other platforms inc WORD OF MOUTH. I've yet to receive a gig from Backstage. I don't plan on renewing within the next six months. Too bad actually I was told this was a great way to get gigs.
Hi Vernita, we're sorry to hear that you haven't had any luck booking jobs through Backstage so far. If you'd like, we can provide some tips and advice on how to improve your profile and applications if you reach out to our Customer Support team at customers@backstage.com!
The person that helped me was patient and nice. He helped me figure out the problem and made sure I knew what to do.
Hi Marjan, thank you for sharing your experience with our Customer Support Team! Please always feel free to reach out to us at customers@backstage.com if you have any questions.
This site use to be amazing, now it really isn't to great for actor to get there foot in the door when it comes to tv and movies. It has some jobs but.most are un paid and student films. But alot of those you can find yourself for free on criags list or free sites not worth the monthly fee.
Hi Carlos, we're sorry to hear that you've been disappointed with the quality of notices on Backstage recently. Please note that due to the writer's strike, most professional productions are on hold. This is impacting the entire entertainment industry, not just Backstage. We do not recommend encouraging others to seek jobs on platforms like Craigslist or 'free' sites, as most likely those jobs are not vetted for the talent's safety. Please email us at customers@backstage.com if you'd like assistance with making the most out of your subscription in the meantime.
Nice work Andreea. Thank you for being so responsive. Backstage has an excellent system for notifying members of work opportunities. I will continue to use it.
Thank you.
Thank you for your kind review - we've passed on your feedback to Andreea! Please don't hesitate to reach out if you have any questions at customers@backstage.com.
I could not figure out how to upload my SoundCloud audios until they told me how to find my SoundCloud URLs.
Hi Stephen, thank you for your review! Please feel free to reach out to our Customer Support Team directly at customers@backstage.com at any time.
THIS COMPANY I WILL BE REPORTING TO AUTHORITIES DUE TO THE FRAUDULENT ACTIVITY TAKEN PLACE, CANCELLED AND RECEIVED CONFIRMATION OF CANCELLATION AFTER A £2 TRIAL AND EXTRA FREE MONTHS AND THEY THEN KEPT HOLD MY DETAILS AND STARTED TO TAKE MONEY OUT MY ACCOUNT SEVERAL MONTHS LATER CONTINUOUSLY WITHOUT MY CONSENT OR AUTHORISATION, IT WASN'T UNTIL MY BANK FLAGGED AND I WENT ON APP TO FIND THEY HAVE BEEN TAKING MULTIPLE PAYMENTS WITHOUT ME CONFIRMING ANY RENEWAL, THEY COMPLETELY IGNORE EMAILS BUT RECENTLY SENT ME YOUR SUB IS NOW CANCELLED BUT NOT RESPONDED TO THE FACT THEY HAVE BROKEN PRIVACY LAWS? RETURN ME MY MONEY YOU HAVE STOLEN? LOOK AT TRUSTPILOT THE REAL REVIEWS OF THIS SCAMMER WEBSITE AND ACTION FRAUD WILL ALSO BE IN TOUCH!
I HAVE ALL PROOF OLD EMAILS WHICH I SENT TO CANCELLED MONTHS BEFORE ANY RENEWAL AS NEVER WANTED TO SUBSCRIBE ONLY THE TRIAL BUT YOU STILL PROCEEDED TO COMMIT FRAUD!
Hi Sharifa, I'm seeing that we've responded to your email and resolved this issue for you. Your account is being fully removed, per your request. If you have any other questions or concerns, please email us directly at customers@backstage.com.
I subscribed a year ago. Cancelled the subscription after a few months and have just been charged 101 pounds. I want my money back and I want to be able to cancel me subscription when I want!
After the staff received this information they promptly got back to me, via the reply underneath and email, and were very polite, and then refunded my money - which I thought was very kind of them. Thank you, backstage. It was just a misunderstanding and I appreciate the support offered and given. Best wishes, Isabel
Hi there! If you haven't already, can you email us directly at customers@backstage.com with the subject line 'Sitejabber review' so we can look into this issue for you?
I have been using Backstage for a few years. I get lots of work. I only do work in Arizona but they keep me busy. I've worked with the Travel Channel, History Channel, Strawberry Fields Entertainment, and many more. Love it :)
Hi Fred, thanks for your feedback! We're thrilled to hear that you've been able to book a lot of work through Backstage. Please don't hesitate to reach out if you have any questions by emailing customers@backstage.com!
I appreciate the sincere approach of Backstage platform in their quality standard of customer relational approach and communication skills. Great work!
Hi Divine, thank you for your kind feedback! Please don't hesitate to reach out if you have any questions.
Customer service addresses your issues fast and fair which is very important and makes the difference in deciding whether to renew your membership.
Hi Patrick, thank you for your kind feedback!
It's a good resource for actors, with lots of independent film listings and good customer service. I wish they would not allow directors to ask for a pre-screen tape.
Hi Joyce, thank you for your kind feedback! Please feel free to reach out to us at customers@backstage.com if you have any other questions or concerns about features on Backstage.
Great customer service, efficient and responsive. Joao quickly resolved my query and he was very polite!
Hi Agnese, thank you for your kind feedback!
My customer service rep was extremely helpful and patient, and fixed my problem FOR ME! Thanks! I really appreciated the going above and beyond!
Hi Kittie, thank you for your kind feedback! Please always feel free to reach out if you have any questions or concerns to customers@backstage.com!
Customer service was amazing. I received the help that i needed and they were very nice and helpful.
Hi Millie, thanks for your feedback! I noticed that you rated our service as 3/5 stars. If there was anything that wasn't to your satisfaction, please feel free to share that feedback with us at customers@backstage.com!
Answer: Hi there, thanks for checking out Backstage! We have been helping people pursue their dreams for over five decades. If you are under the age of 18, you need parental consent in order to create an account. Additionally, if you are under the age of 16, a parent or guardian must use the site on your behalf. Please read this article for more information on what to do if you're under 16: https://help.backstage.com/hc/en-us/articles/115001000526-Users-Under-16 Please note, to apply for any casting notices, you must have a subscription. If your parents have any questions, please ask them to email us at customers@backstage.com!
Answer: Hi Kyle, To see what's casting right now: www.backstage.com/casting To apply for casting notices, you must be a member. Please note that if you are under the age of 18, you do need parental consent in order to create an account. Additionally, if you are under the age of 16, a parent or guardian must be using the site on your behalf. You may refer to the below documentation for further information: https://backstage.zendesk.com/hc/en-us/articles/115001000526-Users-Under-16. If you have further questions, email us directly at customers@backstage.com!
Answer: Hi Carra, yes you can always turn off the auto renewal on your subscription through your Account Settings. If you have further questions, please email us at customers@backstage.com!
Answer: Hi Sophia! Thanks for reaching out! We do occasionally have castings for Disney and Nickelodeon you can view all our castings here - https://www.backstage.com/casting/. Please note that if you're under 16 then you'll need to have a parent or guardian sign up for you! If you have any further questions you can contact us at customers@backstage.com.
Answer: Hello! Thanks for reaching out. While you'll need to have a parent sign up for you if you're 16 or younger, you can create a profile and with a subscription apply for any castings and extra roles that you find! You can learn more about Backstage and what we do here -https://backstage.zendesk.com/hc/en-us/articles/115000746506-What-is-Backstage-.
Answer: Hi Sandy - Thanks for asking! Backstage does host a wide variety of casting opportunities around Atlanta, including a number of print and commercial gigs that may suit your tastes. Feel free to take a look at this quick search that I compiled for you below. You may need to adjust the age range to fit your needs, but the opportunities are there! If you have any more questions, please feel free to contact our Customer Service team at customers@backstage.com. Hope this helps! https://bit.ly/2OV9wFS
Answer: A: Hi Ellie! Thanks for asking. Backstage users are free to cancel their subscriptions at any time, which is effective the same day the request is made. That said, you will retain access to the paid features for the period you have already paid for. For more information on cancellations, see the following: https://bit.ly/2K5Ty8Y Regarding your question about the professional profile, you can set one up without a subscription, but you will not have access to direct media uploads. As for submitting yourself for projects on Backstage, that is a subscriber-only feature. If you have any more questions, please feel free to reach out to our Customer Service team at customers@backstage.com and we'll be happy to help you out!
Answer: Hi Susan! Great question. Backstage has a long history of being one of the best and most trusted sources for casting notices (and therefore auditions for real projects) in the industry. You can literally find thousands of roles for hundreds of projects casting on the platform each day, all of which are vetted for safety and legitimacy by our expert Casting team. Looking at Houston specifically, you can definitely find a number of great opportunities in the area. Here's a quick search that I just conducted for you, which lists out (as of 5/7/19) over 350 acting jobs within 100 miles of Houston: https://bit.ly/2J6g1n5 If you have any more questions, please feel free to reach out to our Customer Service team at customers@backstage.com and we'll be happy to help you out!
Answer: Hello Amanda, that's correct: in order to apply to any role listed on Backstage you need a subscription. Here are more details on the benefits and costs of a subscription to Backstage.com: https://backstage.zendesk.com/hc/en-us/articles/115000976826-Subscriptions-Benefits
Find and apply to over 4,000 casting calls and auditions on Backstage, the most trusted platform for actors and performers. Get cast today.
Hi Willy, your photos and videos should not be hidden in your resume, nor is this the typical way talent submit their material. A casting director will not know to open your resume to find your media and instead likely pass your application. I recommend uploading your videos and photos to the appropriate section of the profile to avoid confusion and missed opportunities.