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BackstageReviews 291

2.8
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Backstage Reviews Summary

Backstage is generally well-regarded for its platform, which effectively connects actors and creatives to a variety of projects, enhancing career opportunities. Many users appreciate the intuitive interface and prompt customer support, highlighting positive interactions with specific representatives. However, significant concerns persist regarding customer service accessibility, with frustrations over the lack of live phone support and inconsistent response times. Additionally, some users criticize the platform for outdated features and irrelevant job listings. Overall, while Backstage offers valuable resources, improvements in customer service and platform functionality are necessary to enhance user satisfaction.

This summary is generated by AI, based on text from customer reviews

service
63
value
61
quality
60
This company responds to reviews on average within 1 day
California
1 review
2 helpful votes
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Platform
September 23, 2023

To make a long story short. The platform has major issues. You submit to a project with resume attached. The platform asks you to add photos and videos to each submission.
The photos and videos and already in the resume.
Not a friendly site needs updating.

Date of experience: September 23, 2023
Richard B. Backstage Rep
over a year old

Hi Willy, your photos and videos should not be hidden in your resume, nor is this the typical way talent submit their material. A casting director will not know to open your resume to find your media and instead likely pass your application. I recommend uploading your videos and photos to the appropriate section of the profile to avoid confusion and missed opportunities.

New York
1 review
1 helpful vote
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Really like this
August 31, 2023

Can help with honestly everything! Was locked out of account and got right back in with their help!

Date of experience: August 30, 2023
Richard B. Backstage Rep
over a year old

Hi Jada,

Thank you for your kind feedback! Please always feel free to reach out if you need help with anything else :)

Delaware
1 review
1 helpful vote
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They are highly professional and respond quickly to clients! Website is very intuitive and easy to navigate. The secure system they have also allows clients to pay you directly (and quickly) through their partner site!

I highly recommend!

Date of experience: July 24, 2023
Richard B. Backstage Rep
over a year old

Hi Franklin, thank you for sharing your experience using Backstage! Please feel free to reach us at any time at customers@backstage.com.

Virginia
1 review
0 helpful votes
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I requested Backstage's assistance yesterday with an issue, and they were quick to provide it. The issue has been settled between me and the merchant

Date of experience: July 15, 2023
Richard B. Backstage Rep
over a year old

Hi Juan, we're thrilled to hear that you had a great experience with our support team! Please don't hesitate to reach out if you need help with anything else :)

California
1 review
1 helpful vote
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Tried to cancel, but said they'd give me two months free but didn't say my account was not cancelled. Then continued to charge me without my knowledge afterward.

Date of experience: July 13, 2023
Richard B. Backstage Rep
over a year old

Hi Eric, please note that the two free months offer via the self cancel flow clearly states that by accepting the offer, you are choosing to continue your subscription instead of cancelling your subscription. After you click to accept, you're greeted with a confirmation screen that shows that you have accepted two free months, along with information about your next renewal date. If you have any other questions about this offer, please email us directly at customers@backstage.com and we'd be happy to provide you with more information.

New York
1 review
1 helpful vote
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I highly recommend Backstage to all actors and entertainment professionals! It's easy to use, has amazing jobs and the support team is always prompt to reply and address your concerns. I've been using Backstage for many years and couldn't be happier. Thank you!

Date of experience: July 7, 2023
Richard B. Backstage Rep
over a year old

Hi Leyla, thank you for your kind feedback! :) Please don't hesitate to reach out to our support team if you have any questions or concerns!

Georgia
1 review
0 helpful votes
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I thought it was just me but like what's been listed here while I've booked through several other platforms inc WORD OF MOUTH. I've yet to receive a gig from Backstage. I don't plan on renewing within the next six months. Too bad actually I was told this was a great way to get gigs.

Date of experience: July 4, 2023
Richard B. Backstage Rep
over a year old

Hi Vernita, we're sorry to hear that you haven't had any luck booking jobs through Backstage so far. If you'd like, we can provide some tips and advice on how to improve your profile and applications if you reach out to our Customer Support team at customers@backstage.com!

California
1 review
0 helpful votes
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The person that helped me was patient and nice. He helped me figure out the problem and made sure I knew what to do.

Date of experience: June 30, 2023
Richard B. Backstage Rep
over a year old

Hi Marjan, thank you for sharing your experience with our Customer Support Team! Please always feel free to reach out to us at customers@backstage.com if you have any questions.

New York
1 review
2 helpful votes
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Not as good
June 29, 2023

This site use to be amazing, now it really isn't to great for actor to get there foot in the door when it comes to tv and movies. It has some jobs but.most are un paid and student films. But alot of those you can find yourself for free on criags list or free sites not worth the monthly fee.

Date of experience: June 29, 2023
Richard B. Backstage Rep
over a year old

Hi Carlos, we're sorry to hear that you've been disappointed with the quality of notices on Backstage recently. Please note that due to the writer's strike, most professional productions are on hold. This is impacting the entire entertainment industry, not just Backstage. We do not recommend encouraging others to seek jobs on platforms like Craigslist or 'free' sites, as most likely those jobs are not vetted for the talent's safety. Please email us at customers@backstage.com if you'd like assistance with making the most out of your subscription in the meantime.

Washington
1 review
1 helpful vote
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Nice work Andreea. Thank you for being so responsive. Backstage has an excellent system for notifying members of work opportunities. I will continue to use it.

Thank you.

Date of experience: June 16, 2023
Richard B. Backstage Rep
over a year old

Thank you for your kind review - we've passed on your feedback to Andreea! Please don't hesitate to reach out if you have any questions at customers@backstage.com.

California
1 review
0 helpful votes
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I could not figure out how to upload my SoundCloud audios until they told me how to find my SoundCloud URLs.

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Date of experience: June 3, 2023
Richard B. Backstage Rep
over a year old

Hi Stephen, thank you for your review! Please feel free to reach out to our Customer Support Team directly at customers@backstage.com at any time.

GB
1 review
2 helpful votes
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THIS COMPANY I WILL BE REPORTING TO AUTHORITIES DUE TO THE FRAUDULENT ACTIVITY TAKEN PLACE, CANCELLED AND RECEIVED CONFIRMATION OF CANCELLATION AFTER A £2 TRIAL AND EXTRA FREE MONTHS AND THEY THEN KEPT HOLD MY DETAILS AND STARTED TO TAKE MONEY OUT MY ACCOUNT SEVERAL MONTHS LATER CONTINUOUSLY WITHOUT MY CONSENT OR AUTHORISATION, IT WASN'T UNTIL MY BANK FLAGGED AND I WENT ON APP TO FIND THEY HAVE BEEN TAKING MULTIPLE PAYMENTS WITHOUT ME CONFIRMING ANY RENEWAL, THEY COMPLETELY IGNORE EMAILS BUT RECENTLY SENT ME YOUR SUB IS NOW CANCELLED BUT NOT RESPONDED TO THE FACT THEY HAVE BROKEN PRIVACY LAWS? RETURN ME MY MONEY YOU HAVE STOLEN? LOOK AT TRUSTPILOT THE REAL REVIEWS OF THIS SCAMMER WEBSITE AND ACTION FRAUD WILL ALSO BE IN TOUCH!

I HAVE ALL PROOF OLD EMAILS WHICH I SENT TO CANCELLED MONTHS BEFORE ANY RENEWAL AS NEVER WANTED TO SUBSCRIBE ONLY THE TRIAL BUT YOU STILL PROCEEDED TO COMMIT FRAUD!

Date of experience: May 16, 2023
Richard B. Backstage Rep
over a year old

Hi Sharifa, I'm seeing that we've responded to your email and resolved this issue for you. Your account is being fully removed, per your request. If you have any other questions or concerns, please email us directly at customers@backstage.com.

GB
1 review
4 helpful votes
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I subscribed a year ago. Cancelled the subscription after a few months and have just been charged 101 pounds. I want my money back and I want to be able to cancel me subscription when I want!

After the staff received this information they promptly got back to me, via the reply underneath and email, and were very polite, and then refunded my money - which I thought was very kind of them. Thank you, backstage. It was just a misunderstanding and I appreciate the support offered and given. Best wishes, Isabel

Date of experience: May 14, 2023
Richard B. Backstage Rep
over a year old

Hi there! If you haven't already, can you email us directly at customers@backstage.com with the subject line 'Sitejabber review' so we can look into this issue for you?

Arizona
1 review
1 helpful vote
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Great site
April 26, 2023

I have been using Backstage for a few years. I get lots of work. I only do work in Arizona but they keep me busy. I've worked with the Travel Channel, History Channel, Strawberry Fields Entertainment, and many more. Love it :)

Date of experience: April 24, 2023
Richard B. Backstage Rep
over a year old

Hi Fred, thanks for your feedback! We're thrilled to hear that you've been able to book a lot of work through Backstage. Please don't hesitate to reach out if you have any questions by emailing customers@backstage.com!

Nigeria
1 review
1 helpful vote
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I appreciate the sincere approach of Backstage platform in their quality standard of customer relational approach and communication skills. Great work!

Date of experience: April 19, 2023
Richard B. Backstage Rep
over a year old

Hi Divine, thank you for your kind feedback! Please don't hesitate to reach out if you have any questions.

New Jersey
1 review
0 helpful votes
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Customer service addresses your issues fast and fair which is very important and makes the difference in deciding whether to renew your membership.

Date of experience: April 4, 2023
Richard B. Backstage Rep
over a year old

Hi Patrick, thank you for your kind feedback!

Illinois
1 review
0 helpful votes
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Good resource
March 25, 2023

It's a good resource for actors, with lots of independent film listings and good customer service. I wish they would not allow directors to ask for a pre-screen tape.

Date of experience: March 24, 2023
Richard B. Backstage Rep
over a year old

Hi Joyce, thank you for your kind feedback! Please feel free to reach out to us at customers@backstage.com if you have any other questions or concerns about features on Backstage.

GB
1 review
0 helpful votes
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Great customer service
February 25, 2023

Great customer service, efficient and responsive. Joao quickly resolved my query and he was very polite!

Date of experience: February 23, 2023
Richard B. Backstage Rep
over a year old

Hi Agnese, thank you for your kind feedback!

California
1 review
0 helpful votes
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Successful CHAT
February 22, 2023

My customer service rep was extremely helpful and patient, and fixed my problem FOR ME! Thanks! I really appreciated the going above and beyond!

Date of experience: February 21, 2023
Richard B. Backstage Rep
over a year old

Hi Kittie, thank you for your kind feedback! Please always feel free to reach out if you have any questions or concerns to customers@backstage.com!

Uruguay
1 review
0 helpful votes
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Great service
February 18, 2023

Customer service was amazing. I received the help that i needed and they were very nice and helpful.

Date of experience: February 17, 2023
Richard B. Backstage Rep
over a year old

Hi Millie, thanks for your feedback! I noticed that you rated our service as 3/5 stars. If there was anything that wasn't to your satisfaction, please feel free to share that feedback with us at customers@backstage.com!

From the business

Find and apply to over 4,000 casting calls and auditions on Backstage, the most trusted platform for actors and performers. Get cast today.


backstage.com
Founded in 1960
Brooklyn, NY, United States
+21