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Back MarketReviews 1,554

3.0

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Back Market Reviews Summary

Back Market has a rating of 3 stars from 1,554 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Back Market most frequently mention return label, credit card and third party. Back Market ranks 4th among Electronic Component sites.

service
1,048
value
1,081
shipping
1,077
returns
549
quality
1,052

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Maine
1 review
0 helpful votes
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Save money and electronic waste
November 22, 2021

Came to Back Market looking for an old tablet, what I found is my new favorite site for used electronics.

Amazing values for refurbished products that are just as good as new. Everything I've ordered has arrived on time or early and looked exactly as expected or better-and worked perfectly out of the box. Can not recommend this place enough!

Date of experience: November 21, 2021
Wisconsin
1 review
0 helpful votes
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Just what I needed
November 22, 2021

I was a little hesitant to buy a used phone even though I am all about reusing stuff. Back Market had a wide variety of phones at all price points. I am very happy with my phone, the quick service and how fast it came. I will definitely buy from them again.

Date of experience: November 21, 2021
New York
1 review
0 helpful votes
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Great experience
November 22, 2021

I ordered a computer and it was what I was expecting and even more. Perfect performance and condition, I'm really happy about this purchase.

Date of experience: November 21, 2021
Illinois
1 review
0 helpful votes
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I phone se 2020
November 22, 2021

Delivery was really quick sooner then I expected and phone is just in really perfect condition (clean as new and battery last long) thank you guy's for doing this I save lot of money.

Date of experience: November 21, 2021
Michigan
1 review
0 helpful votes
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Excellent!
November 21, 2021

I bought an iPhone 11 Pro in excellent condition. And it was excellent! No scratches or dents. Battery capacity is at 100% as well! Very happy with my purchase. 10/10

Date of experience: November 20, 2021
Colorado
1 review
0 helpful votes
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First-Time Buyer - Very Pleased
November 21, 2021

Received my refurbished MacBook Pro within just a few days of ordering it. This was my first time ordering from Back Market, and I was a little nervous initially because the seller only had a few reviews and the price was soooo good, but BackMarket's review history and guarantee convinced me to give it a try. I'm very glad that I did!

Date of experience: November 20, 2021
Illinois
1 review
0 helpful votes
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Headphones
November 21, 2021

Good customer service response, they gave me areal good real time feedback to my enquiries. I will recommend guys to buy from them. Good quality items

Date of experience: November 20, 2021
Oregon
1 review
0 helpful votes
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Great value
November 20, 2021

Received two Samsung cell phones. Both work as well as phones I have purchased new. Minor cosmetic issues that are covered with new cases. I recommend calling Back Market. I will if I ever needed another cell phone.

Date of experience: November 19, 2021
Georgia
1 review
0 helpful votes
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DO NOT BUY FROM THEM.
December 19, 2021

I ordered 4 iPhone 7s. I tried to Return all 4 two days after I noticed there were more scratches than expected. The return labels were wrong. After days of back and forths they finally sent the right labels, I then got a message from them saying one of the phones has the wrong IMEI. I haven't touched those phones. I mailed them right back in the same package when I noticed I looked beat up. Now they are only refunding 3 iPhones and returning the "wrong phone". DO NOT BUY FROM THEM. Absolutely not worth the time and hustle

Date of experience: November 19, 2021
Texas
1 review
0 helpful votes
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Quick and Quality
November 19, 2021

I received the phone is just 3 days and it was in mint condition. Best online cell phone purchase I have ever had. Great Experience

Date of experience: November 18, 2021
Virginia
1 review
0 helpful votes
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Great Company
November 19, 2021

I was skeptical about buying renewed device but decided to try it because I got such a good price. I was not disappointed. My phone looks and works like brand new. They sent a charging cable and block with my order. Shipping was super fast. I received my phone 2 days after I placed my order. I will definitely be buying from this company again in the near future.

Date of experience: November 18, 2021
Georgia
2 reviews
0 helpful votes
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Super Easy
November 19, 2021

Nice MacBook at a great price and the shipping was quick. Thanks for making my purchase so so easy and complete.

Date of experience: November 18, 2021
Texas
1 review
0 helpful votes
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2015 MacBook Pro R9
November 18, 2021

Top spec 2015 MacBook Pro arrived in close to mint condition, battery above 80% health…exceeded expectations!

Date of experience: November 18, 2021
Rhode Island
1 review
0 helpful votes
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Great Experience
November 18, 2021

The shipment was fast and the phone is fully unlocked, even working with a SIM card from another country. Only got a little scratch around the charging port but besides this, the phone is still in great condition and functioning properly.

Date of experience: November 18, 2021
Texas
1 review
0 helpful votes
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Long, horrible experience
December 17, 2021

I received the wrong Galaxy S20 phone and am not getting acceptable customer service from The Geex (via Back Market). The phone I ordered was supposed to be unlocked (it wasn't). It was supposed to have a memory card slot (it doesn't). The Geex solution is to return it to them (but they don't have the one I originally ordered as a replacement). If I return the phone to them I will be "phoneless" until I find the phone I originally thought I was getting. Good customer service would be for Back Market to send me the phone I originally ordered so I can sync the data without being "phoneless". I will gladly return the erroneous phone after that. Sincerely disgusted, Tim T.

Back Market attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 17, 2021
Virginia
1 review
1 helpful vote
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2nd purchase from BackMarket
November 17, 2021

First purchase from BackMarket was a great experience, and so was my latest one a week ago! Just purchased a Galaxy Note 10 plus from the seller Cellfeee, I can't believe how fast I received it. Ordered it Friday the 12th, received it Sunday the 14th. I paid $408 for good condition, arrived in great shape. Phone works great, haven't had any problems with it. The back of the phone is in great condition, so is the front screen. The front screen just has some micro scratches, very small. Can't see them unless you're really looking for them, and definitely can't see them when the phone is on. Very happy with BackMarket, I will never buy new again.

Date of experience: November 16, 2021
Colorado
2 reviews
0 helpful votes
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Phone
November 16, 2021

Love my new Samsung S20 FE 5G. No scratches or dings. Looks brand new and works great. I am very satisfied with my purchase!

Date of experience: November 16, 2021
Texas
1 review
0 helpful votes
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Everything as stated
November 16, 2021

LllI recieved my surround sounded system everything was there just as if I bought new unit works perfectly

Date of experience: November 16, 2021
Florida
2 reviews
0 helpful votes
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Response time after payment was amazing. The phone I ordered was in excellent condition and looked practically new.

Date of experience: November 16, 2021
Florida
1 review
0 helpful votes
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Better than Advertised
November 15, 2021

I found Backmarket online when I needed a replacement phone for my wife.
The phone arrived in better than advertised condition. It got to me quickly and
Worked just fine. I would order from them again

Date of experience: November 15, 2021

From the business

Freeing the planet from electronic waste, leading the shift towards a circular economy, and building a global billion-dollar tech company are three solid reasons to wake up in the morning. Founded six years ago in Paris, Back Market is the world's first online marketplace dedicated to refurbished consumer electronics. Back Market connects the best sellers of refurbished consumer electronics with consumers looking for a more affordable, reliable, and environmentally-friendly alternative to buying new.


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